Case Application On What Is The Ritz Carlton Doing To Maintain The New Culture

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    Ritz-Carlton

    The importance of “wow stories” in customer service for a luxury hotel such as the Ritz-Carlton is what distinguishes itself from its competitors. The Ritz-Carlton for years has been practicing anticipating the customer’s needs and making them a reality. This solely puts them in a class all on their own. All of this simply put is how they create an extra ordinary stay for their guests. This demonstration helps show people that the company is willing to go above and beyond to make a person’s stay

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    Human Resource of Ritz Carlton

    reference to Ritz Carlton that is one of the most successful organizations that have acknowledged their human resource (employees) as the most important asset to achieve goals and objectives. The focus on human resources into recruiting, selecting and development has aided them to achieve several worldwide recognition awards such as the gold standard of hospitality (The Ritz-Carlton Hotel Company, 2011). Recruitment and Selection Hellriegel and Slocum (2007, p.161) states that Ritz Carlton knows

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    Analysis of Ritz-Carlton's Success

    Analysis of Ritz Carlton’s Success Abstract For over 100 years The Ritz-Carlton has set the standard for luxury and lifestyle hotel service. The chain has expanded to 81 properties in 27 countries and employees 38,000 people while continuing to win quality and service awards, receive consistent accolades from independent reviewers and maintain strong financial performance. This paper analyzes the underlying factors associated with this consistently superior performance and in particular how

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    Pitz-Carlton: Making You Say Wow

    Contents 01. Ritz-Carlton: Making you say wow 02. Discussion questions- a. The Culture of Ritz Carlton b. Challenges of changing its culture c. learning the culture d. What the Ritz-Carlton tells us Case Application Ritz-Carlton: Making you say wow (Copied from Text) When you hear the name The Ritz Carlton Hotel, what words come to mind? Luxurious? Elegant? Formal, or maybe even stodgy? Way beyond my budget constraints? Three words that the company hopes come to mind are

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    Making You Say Wow - Ritz-Carlton

    2 The challenge the company faced in changing the culture was the feedbacks and feelings of the customers who used to have a type of contact with the employees. With changing the corporate culture, the Ritz-Carlton managers were not sure about if the customers would be satisfied or not. It was a risked challenge because of the type of customers the Ritz-Carlton hosts because they are very demanding and exacting. To maintain this new culture, the managers reinforce the knowledge of the employees

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    Ethic - Ritz Carlton Case

    UNIVERSITY SCHOOL OF LAW FALL 2012 DISTINGUISHED SPEAKER SERIES WHAT MUST WE HIDE: THE ETHICS OF PRIVACY AND THE ETHOS OF DISCLOSURE ANITA L. ALLEN' I. INTRODUCTION We live in an era of persotial revelation. We are preoccupied by seeking, gathering, and disclosing information about others and ourselves. In the age of revelation, individuals and enterprises are fond of ferreting out what is btiried away. We are fond of broadcasting what we know, think, do, and feel; and we are motivated by business

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    The Ritz-Carlton Case

    opening of The Ritz-Carlton hotel in Washington D.C. the company once again aims to achieve an excellent standard of service quality. Their excellent service is one of the main strengths and the company highly values its employees, recognizing them as one of their most important resources. The following paper will provide a thorough analysis of the case using theories that could help the Ritz-Carlton deciding on how to achieve their usual standard. Best-fit elements in Ritz-Carlton Every company has

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    What Is Culture

    Determining what culture is and what culture means to us is probably one of the hardest things to do. One of the reasons for that each of us belongs to one culture or another. We don’t have a person that isn’t included in a culture, therefore, there isn’t an outside perspective. Culture does mean a lot to us though, and what it is viewed as varies from person to person. The most challenging part of culture is trying to piece together what your own culture is; something we don’t realize as often

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    Ritz-Carlton Case

    Individual Case Analysis Individual Case Summary: Ritz – Carlton Hotels 1. Key issues Ritz – Carlton (RC) wants to be perceived as the premier luxury hotel, with differentiated and personalized service, high levels of guest retention and guest recovery rates, and low levels of service defect incidence. The group wants to achieve this goal by optimizing the balance between human relationships and the systems. Nevertheless, the systems and databases RC had in place at the time of the case do not

    Words: 382 - Pages: 2

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    Ritz-Carlton Case Study

    2 The challenge the company faced in changing the culture was the feedbacks and feelings of the customers who used to have a type of contact with the employees. With changing the corporate culture, the Ritz-Carlton managers were not sure about if the customers would be satisfied or not. It was a risked challenge because of the type of customers the Ritz-Carlton hosts because they are very demanding and exacting. To maintain this new culture, the managers reinforce the knowledge of the employees

    Words: 323 - Pages: 2

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    Cross Culture Implications for Doing Business in Emergin Markets

    Cross Cultural Implications for doing Business in Emerging Markets International business is the act of investment and trade activities by firms across national borders. Small, Medium, and Multinational companies who have the resources tend to be attracted at doing business abroad. There are nine reasons why firms choose to internationalize which are (1) to gain market share, (2) earn higher profits and margins, (3) acquire new ideas about products, service, and business method, (4) to follow

    Words: 3846 - Pages: 16

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    Ritz Carlton

    Explain how the Ritz Carlton's management objectives and goals allow the hotel properties to achieve superior service regardless of the workforce or culture of a country in which it operates its hotels.  New! Drag and drop to rearrange your apps. Sign in to try it. Goals and objects are the building blocks to measure an organization’s success or failure. Goals express what an organization would like to achieve. For example, a company’s goal could be to process employee travel vouchers in

    Words: 948 - Pages: 4

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    Ritz Carlton Match Up to Competition and Wow Stories

    Unit 5 Case Study – Question 1 pg 380 “The only problem the Ritz-Carlton faces, is continuous improvement, the goal of their company is to have customer satisfaction at 100%. If a guest’s experience does not meet expectations, the Ritz-Carlton risks losing that guest to competition” (Heizer & Render, 2011). Ritz was the initial hotel corporation to with the Malcolm Baldrige National Quality Award and only hotel company twice honored with this award from the Department of Commerce. Solitary method

    Words: 901 - Pages: 4

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    Ritz Carlton Match Up to Competition and Wow Stories

    The importance of “wow stories” in customer service for a luxury hotel such as the Ritz-Carlton is what distinguishes itself from its competitors. The Ritz-Carlton for years has been practicing anticipating the customer’s needs and making them a reality. This solely puts them in a class all on their own. All of this simply put is how they create an extra ordinary stay for their guests. This demonstration helps show people that the company is willing to go above and beyond to make a person’s stay

    Words: 356 - Pages: 2

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    Case Study Iia Australia and New Zealand: Doing Business with Indonesia

    CASE STUDY IIa Australia and New Zealand: Doing Business with Indonesia There are thousands of Australians, both individually and as members of organizations, who share trade and education with Indonesia as do New Zealanders. Yet, though geographically part of Asia, citizens of Australia and New Zealand are members of cultures very different from any other in Asia. As increasingly they seek to trade in Asia, so also do they need to learn to manage such differences; and doing business in Indonesia

    Words: 1545 - Pages: 7

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    Ritz Carlton

    Table of Contents 1.0 Executive Summary 2 2.0 Introduction 3 3.0 Brief Description of the Company 4 4.0 Analysis of Customer Relationship Marketing Strategies 5 4.1 The Value Proposition of Ritz-Carlton 5 4.2 The Concept of Experience Economy 6 4.2.1 The "wow effect" of the Company 6 4.3 Four Tier Customer Pyramid 7 4.4 Customer Relationship Management 8 4.5 Customer Complaint and Gap Model 9 5.0 Conclusion 10 6.0 Recommendation 11 7

    Words: 2942 - Pages: 12

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    Ritz Carlton

    THE RITZ-CARLTON CREDO The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the best service and facilities for our guests who will always enjoy a warm, relaxed yet refined ambience. The Ritz-Carlton experience enlivens the senses, instils well-being, and fulfills even the unexpressed wishes and needs of our guests. THE RITZ-CARLTON MOTTO "We are Ladies and Gentlemen serving Ladies and Gentlemen." Practice teamwork and "lateral

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    What Is Vietnam Doing in Burundi

    * What is Vietnam doing in Burundi? Abstract Viettel is a mobile provider from Vietnam, is operating in more than one country in Africa and has a 95 percent market share in Burundi. In this paper I will review different effects of globalization. With globalization I mean the international integration of markets in goods, services and capital. Further, I will outline the different choices of market entries. Finally, I will develop a conceptual framework which could be used to analyse the strategic

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    The Ritz Carlton Case Study

    The Ritz-Carlton Case Study Columbia Southern University Providing exceptional customer service adds value to a company’s brand and builds lasting relationship between a consumer and a company. These relationship are vital to the growth of a company and stability of a company. The Ritz – Carlton, a luxury hotel brand, is known for providing exceptional customer service to its guest who stay at the hotel. The first class customer service the employee showcase is the reason this well-known

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    Employee Engagement (Ritz-Carlton)

    bringing more profit. It, essentially, engages the workers to perform for the best of the company (Harter, Schmidt, & Hayes, 2002). Employee engagement quickly became one of the holding pillars for Ritz-Carlton’s success. In the overall engagement ranking of groups that Gallup is researching, Ritz-Carlton is placed in the upper quartile compared to other companies (Robison, 2008). Results in employee turnover rates are also renown for the industry: 18% instead of the 158%, 136% and 129% industry averages

    Words: 1655 - Pages: 7

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    Ritz Carlton Management Objectives

    Ritz Carlton Management Objectives & Goals Dwight Torres American Military University Abstract Ritz Carlton hotels are considered to be the leader in the luxury line of fine hotel accommodations. We will use online and offline references to explore and research how this came to be. We will consider the history, leadership, and management of the hotel brand in order to better understand their current position in the industry. In addition, we will focus on the employee recruitment process

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    Application Case

    Application Case 1-1 to: | Wendy Tisland | from: | Jamie Boyle | subject: | Application case 1-1 | date: | September 15, 2014 | | | | | 1. Human resource management consists of numerous activities. What areas were illustrated by Sam’s schedule on this particular day? There was a number of human resource management activities illustrated by Sam’s schedule on this particular day. The first was the management by objectives (MBO) program that Sam was worried about. This project had

    Words: 843 - Pages: 4

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    What Is Culture

    Culture is a form of human knowledge, beliefs, behaviors, values, and practices that are unique to a group of people. Examples of cultural groups may consist of individuals of the same ethnicity, nationality, generation, economic class, ability and disability, political or religious involvement, and language. The environment in which a person lives also has an effect on how culture makes a person. The culture and makeup of an individual varies from one person to another. For example, to successfully

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    Ritz Cartlon Hotel Scm

    Service can be elusive concept. What is the essence of the Ritz-Carlton experience? What is The Ritz-Carlton selling? The Ritz-Carlton Company is known as one of the best luxury hotel chains in the whole world. Since its establishment till nowadays this company is distinguished by excellent service and high standards. Thus, it was truly expectable to receive a Baldrige Award as a first organization in the hospitality sector. And later in 1999, the company won again the Baldrige Award- which was

    Words: 447 - Pages: 2

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    Ritz-Carlton

    Q-1) How does the Ritz-Carlton match up to competitive hotels? What are the key differences? Ans-1 The Ritz-Carlton doesn’t just “match-up” to its competitive hotels in its market, it actively exceeds the expectations of the guests in that competitive set. To achieve this competitive advantage, Ritz-Carlton follows two main steps- 1- The Ritz have taken to ensure their guest success has been taking care of their internal customers and by doing that they are taking care of their external customers

    Words: 278 - Pages: 2

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    Ritz Carlton

    Case Analysis: The Ritz-Carlton Hotel Company Summary of Case Situation In the case “ The Ritz-Carlton Hotel Company,” McManus and Sucher (2005) mentioned that Ritz-Carlton Hotel is a five-star luxury hotel and resort which operates 81 luxury hotels and resorts in major cities and resorts in 26 countries worldwide. The company was founded in 1898 by Cesar Ritz, who had a vision to create a legendary service combined with exceptional luxury experience. Ritz-Carlton is well known as service leadership

    Words: 595 - Pages: 3

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    Case Application

    Case Application One Minerva Guzman, Kirsi-Marja Hayes, Tam Perkins, Shekinah Reubel HCS/514 November 17, 2014 Steve Kovak Case Application One Introduction Employee Motivation Motivating employees is not an easy job. Motivation is the level of desire you have to do something or the reasons why a person does something. A highly motivated person can learn just about anything with effort and hard work. Mostly established in the United States motivational theories are favored by way of North America

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    Ritz Carlton

    Ritz Carlton & Mayo Clinic Answer 1. The Ritz-Carlton doesn’t just “match-up” to its competitive hotels in its market, it actively exceeds the expectations of the guests in that competitive set. How does the Ritz do this? I think the 2 main steps the Ritz have taken to ensure their guest success has been taking care of their internal customers and by doing that they are taking care of their external customers, this makes for very happy guests. The second step is that they are empowering their

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    Ritz Carlton

    July 18, 2014 BSIE 4 – 3 Ritz-Carlton Case Study Introduction Nowadays, many business trips held in hotel and resorts, many tourists spend their nights in prestigious luxury hotels to have one of a kind experience and it can be traveler or family affair. In service industry, one that tops the list is Ritz-Carlton Hotel Company, world-renowned for being premier provider of luxury lifestyle experience. Ritz-Carlton is the leading brand of luxury hotels and resorts with

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    Ritz Carton

    Ritz-Carlton Hotel Co. and Supplement Case Study & Presentation The Ritz-Carlton Experience Service is very important aspect in doing business in the hospitality industry. Basically, the Ritz-Carlton is selling a service. They show their service philosophy to new employees on the first day of orientation “We are not is the hotel business. The hotel business is about selling rooms, selling food, selling the bar. We do these things incidentally, but our business is

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    Ritz Carlton Case Study

    Questions Relating to the Ritz Carlton Case Study 1. What is the essence of what the Ritz Carlton is selling? 2. How does the Ritz Carlton create Ladies & Gentlemen in only 7 days? 3. Should McBride change the 7 day countdown? 4. How would you experiment in this kind of business? 1. What is the essence of what the Ritz Carlton is selling? To its customers, The Ritz Carlton is selling Excellence; A quality driven package of unrivalled personal service, attention to detail

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    Case Application

    Derrick Robinson-Pate May 25, 2015 MGT 300 Case Application 1. Keeping professionals excited about work that is routine and standardized and chaotic is a major challenge for Symantec’s managers. How could they use technical, human, and conceptual skills to maintain an environment that encourages innovations and professionalism? a. The main focus of the employees of Symantec is basically grounded on the technical side of things. They use their technical skills in order to design content

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    Ritz Carlton Case Study

    Ritz-Carlton is a hotel; and like every hotel Ritz-Carlton faces the problem of providing customers with best quality service. Hotel business is one of the very few difficult businesses of the world, as no consumer buys any physical product, but the consumer in fact pays for an experience. To come up with the right combination of elements that can create a lifetime experience for a customer is not an easy job to do. (Heizer & Render, 2011). A very famous hotelier Cesar Ritz created the Hotel

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    Herramientas de Calidad, Hoteles Ritz Carlton

    HERRAMIENTAS DE CALIDAD Entrega 8: Hoteles Ritz-Carlton Integrantes: - Vargas Morales, Marcel Arturo - Garay Salazar, Luis Antonio - Dapello Perez, Paolo‎ - Zamora Palomina, Henry Armando - Enciso Deza, Paula Leonor Profesor: - CULQUICHICON CACERES, CARLOS FELIPE - 2011-   1. Promesa de Calidad: Ritz-Carlton es una marca de hoteles y resorts enfocados a clientes pertenecientes al sector económico alto, con 70 propiedades ubicadas en muchas de las grandes ciudades de 23 países

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    Case Stusy on International Culture

    Team case analysis Group 1: Rion, Anna, Eva, Helen, Tyrion, Feras Case 1.“When in Bogota…” Case summary. Jim Reynolds, an acquisition editor for Academia Press (college-level business textbook publisher) has arrived from New York, USA to Bogota, Colombia. He was intended to combine leisure and business. He met his old college friend Rodrigo Cardozo and spent some good time his family. But his primary aim was to conduct a series of meetings with directors of business schools at various Bogota Universities

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    What Am I Doing?

    employees are taught and trained in the policies so that they learned of their existence and they get a sense of what is expected of them. * It is also important to exercise segregation of duties in the workplace. This means require different parties to perform key parts of the transaction. Specifically, separate the authorization, custody, record keeping and reconciliation duties. In the case, not only is Jessica in charge of the custody and record keeping duty, but there also seems that there isn’t

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    Rosewood Case

    Hotels & Resorts Case Study Background The Rosewood Hotels & Resorts has been in business for close to 25 years. It operates in the luxury hotel segment, with a focus on one-of-a-kind hotels. Each hotel reflects the local culture and character of its location. Up to this point it has allowed properties to thrive on their own with very little corporate identity. However, management feels there is an opportunity for growth in the market and is considering a new brand strategy; one that

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    Ritz-Carlton’s Human Resource Management Practices and Work Culture

    University Centre “César Ritz“ Ritz-Carlton’s Human Resource Management Practices and Work Culture Submitted on Wednesday, 10th December 2008 by: 182538 182520 182515 Word Count: 1.575 Submitted to: Mr G. Cocker MGT 351 Organizational Behaviour Executive Summary: • The first Ritz-Carlton opened in 1898 in Paris and since then a lot of changes took place which led the company to the nowadays success. • Training

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    Doing Business in India India is a richly diverse and complex country. Regionalism, religion, language and status are all factors that need to be taken into account when doing business in India. Behaviour, etiquette and approach are all modified depending on whom you are addressing and the context in which they are being addressed.  By tailoring your behaviour and approach to doing business in India you maximise the potential of your visit.   Indian Society and Culture Language Different

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    What Is Culture

    Perhaps a good source of readings on culture: Cross Cultural Management: An international Journal. What is Culture? Culture is a term that can have various meanings, for example Kroeber and Kluchohn compiled 164 definitions of culture. Some of the more prevalent definitions relating to our topic are below. Banks, J.A., Banks, & McGee, C. A. (1989). Multicultural education. Needham Heights, MA: Allyn & Bacon. "Most social scientists today view culture as consisting primarily of the symbolic

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    Case

    SANDRA J. SUCHER STACY E. MCMANUS The Ritz-Carlton Hotel Company op yo The Master said, Govern the people by regulations, keep order among them by chastisements, and they will flee from you, and lose all self-respect. Govern them by moral force, keep order among them by ritual, and they will keep their self-respect and come to you of their own accord. — The Analects of Confucius tC James McBride, general manager of the new Ritz-Carlton in Washington, D.C., faced the largest challenge

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    What Is Culture

    Culture Culture is something we hear people talk about and discuss often because it’s an essential part of our day-to-day lives, how we socialize with others and how we behave. However, the concept of culture has always been somewhat abstract to me, since I believe it can take several forms and impact people to varying degrees. In my opinion you can breakdown culture into three aspects; a person’s historical background, his identity and a form for him to contextualize the experiences that go on

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    Ritz Carlton Case

    Ritz Carlton- Case Study 1. How was the business environment (internal/external) of the company? Business environment is the sum total of all factors external/internal to the business firm and that greatly influences their functioning. This interaction helps in strengthening the business firm and using its resources more effectively. 1. Internal Business Environment: Ritz Carlton was in the Hospitality industry and ran 30 Luxury hotels across the world. Their philosophy was to combine commitment

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    Business Case

    S w 9B05M035 MAJESTICA HOTEL IN SHANGHAI? Jane Lu prepared this case under the supervision of Professor Paul W. Beamish solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission

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    Ritz-Carlton, Shanghai Pudong Jd

    and Facilitation Skills教学与组织技能 • Measurement and Evaluation Skills衡量与评估技能 • Multi-skilling concept多项技能理念 • Budgeting and Forecasting Skills预算及预见技能 Essential Job Functions首要工作职责: • Ensure training function is aligned with Ritz-Carlton Corporate standards确保培训职能与丽嘉总部标准一致 1. Ensure the communication between hotel and Corporate is efficient and effective.确保酒店和总部之间的沟通有效 1) Act as hotel’s main contact person with Corporate and other sister hotels in training and development

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    Doing Busineess in New Zealand

    Doing Business with New Zealand Abstract The purpose of this paper is to determine if New Zealand would be a country in which to do business, either by setting up a company or exporting products. This paper gives a brief history of the country and the culture of the people. It also addresses the educational system and religious preferences. The economics of the country and the political system are discussed. This paper also looks at the legal system, the use of technology, and the status

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    Change and Culture Case Study

    Change and Culture Case Study HCS/514 Version 2 December 19, 2011 Sara Brown Culture Communication and policy standard will be a huge piece of the integration. Communication will have to flow from top to bottom and horizontal among the mid level managers. Part of the communication piece will be setting the standard. If the purchased organization had different standard the employees will revert to those standard until new standard are presented to

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    Case Analyze

    The Ritz-Carlton Hotels focused on stability in organizational culture. Managers want to maintain the status quo, so they train their employees precisely and specifically with the old rules and standards which were set up a century ago. For a luxury hotel, these standards are used for a long time, so they are “old-fashioned”, and treat people as royalties in the palace. Guests will feel that they are treated with totally respect and seems like they are the Queen or King. This is very important for

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    Change and Culture Case Study

    Change and Culture Case Study Two Managing in today’s Health Care Organizations HCS/514 Change and Culture Case Study Two The basic principle in designing jobs is to create jobs that employees enjoy performing because the job is naturally appealing. There are several ways to which designing jobs can be performed efficiently, pleasant, and enjoyable ("Designing jobs that motivate," nd). There are five important job dimensions, skill variety, task identity, task significance, autonomy

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    Quality Management at the Ritz-Carlton Hotel

    at the Ritz-Carlton Hotel The only problem the Ritz-Carlton faces, is continuous improvement, the goal of their company is to have customer satisfaction at 100%. If a guest’s experience does not meet expectations, the Ritz-Carlton risks losing that guest to competition (Heizer & Render, 2011). The Ritz-Carlton was the first hotel company to with the Malcolm Baldrige National Quality Award, they treat quality as if it the heartbeat of the company (Heizer & Render, 2011). “The Ritz-Carlton Hotel

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