Free Essay

Use Case for Atm Services

In: Other Topics

Submitted By seachief
Words 1137
Pages 5
CIS 210 - Use Case for ATM Services
4/29/12
Kevin Hagan
Dr. Yohannes Abate

Making a withdrawal via an Automated Teller Machine
Making a withdrawal of funds from your bank account via an automated teller machine (ATM) is easy (Richardson). There are only a few steps involved, and there is no need for the customer to have to go to the bank itself anymore. While there are no restrictions, you can make withdrawals from any ATM on the street, the only exception over using the bank’s ATM is that they may charge you a fee for using another banks/companies ATM. For illustration, we will be using an ATM at the bank itself, so that if there is a problem then the customer can go inside and discuss this problem with a representative of the bank. The assumption is that you are at the ATM and currently have an account with the bank.
Step 1: Insert your ATM card or credit card.
Step 2: Enter your personal identification number (PIN).
Step 3: Select “Withdrawal” from the transaction menu.
Step 4: Select “cash” from the next transaction menu.
Step 5: Select the amount of cash you wish to withdraw. At this step, either you can withdraw a preselected amount, or you can enter any other amount.
Step 6: When prompted, select confirm on the amount that you wish to withdraw.
Step 6: Take your detailed receipt with a summary of your withdrawals.
Step 7: Remove your ATM card from the machine.
The alternate of using the ATM is to go inside the bank, wait for the next teller, and provide the teller with a withdrawal slip. The teller will make the necessary adjustments to your account while you wait, and then provide you with the cash requested, and a detailed receipt of your transaction.

Making a Deposit via an Automated Teller Machine
Making a deposit via an automated teller machine (ATM) is easy. There are only a few steps involved, and there is no need for the customer to have to go to the bank itself anymore (Unknown). The only restriction is that you have to use the ATM of the bank that is servicing your account, and not just any ATM on the street. For this illustration, we will be using an ATM at the bank itself, so that if there is a problem then the customer can go inside and discuss this problem with a representative of the bank. The assumption is that you are at the ATM and currently have an account with the bank.
Step 1: Insert your ATM card or credit card.
Step 2: Enter your personal identification number (PIN)
Step 3: Select “Deposit” from the transaction menu
Step 4: Select either “cash” or “check” and insert the cash or check into the machine. If depositing cash, you can insert up to 99 bills at once. If depositing check(s), please insert the check(s) individually so that the scanner can read the codes correctly.
Step 5: Confirm the amount of total cash deposited, or the amount of each check.
Step 6: Take your detailed receipt with a summary of your deposits.
Step 7: Remove your ATM card from the machine.
The alternate of using the ATM is to go inside the bank, wait for the next teller, and provide the teller with a deposit slip and the cash/check that you are depositing. The teller will make the necessary adjustments to your account while you wait, and then provide you with a detailed receipt of your transaction.

Making a Transfer between accounts via an Automated Teller Machine
Making a transfer via an automated teller machine (ATM) is easy. There are only a few steps involved, and there is no need for the customer to have to go to the bank itself anymore. The only restriction is that you have to use the ATM of the bank that is servicing your account, and not just any ATM on the street. For this illustration, we will be using an ATM at the bank itself, so that if there is a problem then the customer can go inside and discuss this problem with a representative of the bank. The assumption is that you are at the ATM and currently have an account with the bank.
Step 1: Insert your ATM card or credit card.
Step 2: Enter your personal identification number (PIN)
Step 3: Select “Transfers” from the transaction menu
Step 4: Select which account that you wish to transfer from.
Step 5: Select which account that you wish to transfer to,(you can also request a third party transfer at this point as well, just select third party and enter the information requested).
Step 5: Confirm the accounts that you wish to transfer between, and the total amount of the transfer.
Step 6: Take your detailed receipt with a summary of your withdrawals.
Step 7: Remove your ATM card from the machine.
The alternate of using the ATM is to go inside the bank, wait for the next teller, and provide the teller with a transfer slip. The teller will make the necessary adjustments to your account while you wait, and then provide you with a detailed receipt of your transaction.

Ethical dilemma using an ATM
One of the challenges of using an ATM is security. Most ATMs are in an open environment, meaning that anyone can stand around the machine and watch what you are doing. Once they have your PIN the only other thing they need, is your card, or a copy of your card. ATM thieves have been able to use technology of magnetic strips against users and banks for some time. The dilemma facing the IT is to build a machine and software that is designed to prevent this from happening. Additionally, ensuring that the software is secured so that hackers cannot get into the system. Skimming attacks have been more prevalent in places like hospitals as John Buzzard of FICO’s Card Alert Services states: "The skimmed cards would have a high risk factor if the thieves perpetrated cross-border transactions in the U.S., as an example, where chip authentication would not presently be part of the authorization." (Kitten, 2012). Placing security measures into the system from the beginning will prevent long-term fraud.

References

Kitten, T. (2012, April 19). ATM Attacks Expoit Lax Security. Retrieved April 29, 2012, from Bank Info Security: http://www.bankinfosecurity.com/atm-attacks-exploit-lax-security-a-4689
Richardson, M. (n.d.). How to withdraw from an ATM Cash Machine. Retrieved April 29, 2012, from eHow: http://www.ehow.co.uk/how_6532821_withdraw-atm-cash-machine.html
Unknown. (n.d.). Steps for Making ATM Deposits. Retrieved April 29, 2012, from Commerce Bank: http://www.commercebank.com/locations/atm/steps-for-making-atm-deposits.asp…...

Similar Documents

Premium Essay

Use Cases

...Running head: ASSIGNMENT 2: USE CASES Assignment 2: Use Cases Lawrence A. Mayo, Jr. Dr. Johnnie E. Drake CIS 210 11/4/12 Abstract Your abstract should be one paragraph and should not exceed 120 words. It is a summary of the most important elements of your paper. All numbers in the abstract, except those beginning a sentence, should be typed as digits rather than words. To count the number of words in this paragraph, select the paragraph, and on the Tools menu click Word Count. Assignment 2: Use Cases A use case is a methodology that is used in system analysis as a means to identify, clarify, and organize system requirements. The use cases has make up of several possible sequences for users to interact with a system of a particular environment that is in relation to a particular goal. There are a group of elements that the use case consists of, these elements in be in either the classes or interfaces category. Use cases give a description of how users will perform tasks. There are two main parts of a use case; the steps a user will take to accomplish a particular task on the ATM machine, and the way the ATM should respond to the user's actions. A use case will begin with a user's goal and end when that goal is fulfilled. A use case will describe the interaction sequence between a user and an ATM machine. Each use case captures the actor (the user of the ATM machine), the interaction (what does the user want to do?), and the goal (what is the user's goal?).......

Words: 1139 - Pages: 5

Free Essay

Use Case Assignment

...Ebay Use Case Week6: Use Cases Assignment MIS1101 Use Case Template. Copyright (c) 2004-2005 TechnoSolutions Corporation (Learn more about “TopTeam for Use Cases” at www.technosolutions.com) Permission is hereby granted, free of charge, to any person obtaining a copy of this document and its associated documentation, to use the document on their projects for any commercial or non-commercial purpose. However you may not publish, distribute, sublicense, and/or sell copies of this document. THE DOCUMENT IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE DOCUMENT OR THE USE OR OTHER DEALINGS IN THE DOCUMENT. TECHNOSOLUTIONS CORPORATION MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THIS DOCUMENT FOR ANY PURPOSE. Use Case: Selling a couch on Ebay Id: UC- 2011021401 Description Seller registers a couch for sale on Ebay. Seller firsts selects “Sell” link on Ebay, registers a credit card. Seller then posts descriptive information about the couch including pictures, price, auction start and end times as well as method of payment accepted, shipping information and other terms and conditions of sale. The......

Words: 749 - Pages: 3

Premium Essay

Amazon Use Case

...Amazon.com: Culture of Metrics Why a case study on Amazon? Surely everyone knows about who Amazon are and what they do? Yes, well, that may be true, but this case goes beyond the surface to review some of the ‘insider secrets’ of Amazon’s success. Like eBay, Amazon.com was born in 1995. The name reflected the vision of Jeff Bezos to produce a large-scale phenomenon like the River Amazon. This ambition has proved justified since, just 8 years later, Amazon passed the 5$billion sales mark – it took Wal-Mart 20 years to achieve this. By 2008, Amazon is a global brand with over 76 million active customers accounts and order fulfillment to more than 200 countries. Despite this volume of sales, at 31 December 2007, Amazon employed approximately 17,000 full-time and part-time employees. In September 2007, it launched Amazon MP3, a la carte DRM-free MP3 music downloads, which now includes over 3.1 million songs from more than 270,000 artists. Vision and Strategy In their 2008, SEC filing, Amazon describes the vision of their business as to: Relentlessly focus on customer experience by offering our customers low prices, convenience, and a wide selection of merchandise. The vision is to offer Earth’s biggest selection and to be Earth’s most customer-centric company. Consider how these core marketing messages summarizing the Amazon online value proposition are communicated both on-site and through offline communications. Of course, achieving customer......

Words: 3893 - Pages: 16

Premium Essay

Cis564.4 - Needs and Use Cases

...the incoming orders and appropriate documentation for reporting as well as future order requests. Process Current Procedure (As Is) Use Cases Raw Materials Receiving Raw materials are received at the receiving area for each plant. At the time of delivery, the truck driver will pass the shipping documents to the Riordan shipping area supervisor who will compare the shipping documents to a scheduled orders receiving report. This report is provided to the receiving area on a weekly basis and is organized by date. (Addendum 1) • Materials order is made. • Order is shipped from supplier via truck services to receiving area. • Truck arrives at plant receiving area. • Materials shipping document handed to Area supervisor for review. • Supervisor compares shipping document to scheduled orders report. • Documents validated • Receiving team proceeds to unload the truck • Raw materials are placed in the raw material area of factory. • End of day, Area supervisor gathers all logs of raw materials received that day and hands off to receiving clerk. • Inventory clerk enters the information related to the raw materials receipts into the inventory system. (Info = Material received, vendor and quantity) Additional processes that are potential concerns for Riordan include the following. These will not be discussed in detail for use cases however there are suggested automated procedures that can be considered for future enhancements within technological......

Words: 1321 - Pages: 6

Free Essay

Use Cases

...Assignment #2 Use Cases Raquel S Murillo Dr. Johnnie E. Drake, Jr. HCAD 520: Healthcare System Analysis February 3, 2014 Use Cases Need cash? When a customer decides that he or she needs to process a withdrawal from their bank account that action is exactly that, a process. The customer first inserts their ATM into the card reader slot and expects that the transaction will go by smoothly and uneventful, but things could possibly go wrong. If the card reader is not able to read the card, it will eject the card and display an error message on the screen. Examples of an error message may include “Error Code 1” which would me that the system has timed-out while trying to process your request. If the system is able to successfully read the card, it will move on to ask for the customer’s pin number. The system will, in a matter of seconds, verify that the pin number entered is in fact correct and if so continue with the process. As soon as the pin number is verified, it will than display a menu of various options. Among that list of options, the customer will find the option to withdraw money. And this will be the beginning of a new process. Once the card has been inserted, read, accepted, and authenticated by the system; the withdrawal transaction will begin. This withdrawal transaction has many steps that need to be followed. First off, the system will display the question on the screen asking the customer to choose whether to withdraw from a savings......

Words: 1448 - Pages: 6

Free Essay

Use Cases

...Use Cases Christopher Dole Professor Jennifer Merritt CIS210: Systems Analysis and Development 3 February 2013 A use case diagram demonstrates the uses and requirements of a process and its actors. When creating use case diagrams they should be simple and easy to understand so that all levels of outside users can see and understand the roles they have in the overall project (Chen, Slides 6,7). In my first use case we see a use case that addresses the actors and actions for an ATM withdrawal. The use case diagram is simplified and shows how a customer will use an ATM machine to request a withdrawal. It shows the initial interaction in which it is understood the customer will need to enter their ATM Card and provide their PIN to gain access to the account information that is magnetically stored on their card. The high level overview shows a real basic path of the customer requesting a withdrawal and the ATM sending the request to the bank where it receives a confirmation or denial of funds available and then a response is sent to the customer in the form of approval and funds dispersed or a denial. Both will provide a receipt to the customer with the updated balance information or reason for denial. This simple image would be something to provide an Administrator or the like who would be interested simply in the quick path of what is expected. The next UML diagram I included breaks the USE Case into a more specific pattern that shows the events that will take place......

Words: 1948 - Pages: 8

Free Essay

Dutch Bangla Bank Atm Service Quality Research

...| This paper is prepaid for: Dr. Nisar Ahmed Associate Professor & Director (MBA) American International University-Bangladesh (AIUB) Banani, Dhaka, Bangladesh 13th December, 2013 Dr. Nisar Ahmed Course Instructor Department of Research & Methodology, American International University-Bangladesh (AIUB) Banani, Dhaka, Bangladesh Subject: Submission of report Dear Sir, We have much pleasure to submit this report entitled “Dutch Bangla Bank ATM Service Quality Research” a survey among Dhaka city which has been prepared in requirements of the Final Examination in Research & Methodology. Dutch Bangla Bank ATM Service is one of the top ATM Service in Bangladesh .This report studies customer satisfaction level of Dutch Bangla Bank ATM Service and their service quality, problem and customer demand of their product. Finally, we are truly grateful to you for giving us this pleasant opportunity to work on this report. Despite our all possible attempts, certain deficiencies may reside and we are sincerely regretting this. Sincerely yours, Md. Asif, Sultanul Arefeen Id-11-18454-1 Hossain Md. Sharif Id-11-18151-1 Khan, Imtiaj Yafi Id-10-16166-1 ......

Words: 4687 - Pages: 19

Free Essay

Use Case

...The case study in this assignment is the use of the ATM and what happens at the very beginning when you come up to the ATM machine. I will give you the inside information on this process and the Requirements Document. An ATM allows users to perform basic financial transactions view their account balance, withdraw cash, and deposit funds. Each user can have only one account at the bank. The user interface has four main features they are a screen to displays messages, a keypad for numeric input, a cash dispenser, and a deposit slot. The cash dispenser begins each day loaded with 500 $20 bills. Authenticating a user based on account number and (PIN), bank's account information database stores an account number, a PIN and a balance. Display a welcome message and prompt the user to enter an account number. The user enters a five-digit account number, using the keypad. The screen prompts the user to enter the PIN. The user enters a five-digit PIN, using the keypad. If the user enters a valid account number and the correct PIN for that account, the screen displays the main menu. If the user enters an invalid account number or an incorrect PIN, the screen displays an appropriate message, and then the ATM returns to Step 1 to restart the authentication process. When an invalid option is entered, display an error message, and then redisplay the main menu. . If the user enters a valid account number and the correct PIN for that account, displays the user's account balance. The......

Words: 524 - Pages: 3

Free Essay

Use Case # 2 Modeling Atm

...Use case # 2 Modeling ATM CIS210 Saba Asif Prof: Prem Jadhwani Use case Modeling ATM Use Case: Account Withdraw Actor: Customer Description: Description for the process to withdraw cash from ATM Successful achievement: * Customer Insert card * Customer enters Pin * System Validates pin * Customer selects Withdraw option * System requests withdraw amount * Customer enter withdraw amount * System ejects amount * System ejects card * Customer takes amount and card * Customer request the withdraw receipt * System print the receipt with new balance Alternative: * Invalid Card * Invalid PIN * Invalid PIN entered 3 times * Amount exceeds the balance * Customer chose wrong account Precondition: Account holder request cash withdraw from the ATM Post Condition: Account holder gets cash from the ATM Assumption: None ATM System Usage Use case Modeling ATM Use Case: Account Deposit Actor: Customer Description: Process to make an account deposit Successful achievement: * Customer Insert card * System validates card * Customer enters Pin * System Validates pin * Select transaction type * Customer selects account deposit * System verifies account number * System requests deposit amount * User enters deposit amount * System update account balance * System generates and print receipt and ejects card Alternative: * Invalid Card ...

Words: 357 - Pages: 2

Premium Essay

Use Case

...ATM Use Cases System Analysis and Development Describe Use Case This use case illustrates how a customer using an ATM to withdraw money from their account. The actors are the bank customer and the bank. The following steps represent what the use case will illustrate. The customer inserts the bankcard. The ATM will than ask for a pin number. The ATM reads the card. The screen gives you multiple options. The customer than selects the “Withdraw Cash” option. The ATM than prompts the different accounts. The Customer than enters an amount they want to withdraw. The amount is than transferred to the account. Once the amount accepted. The ATM will than dispense the amount you requested. The card will than be returned. The receipt is printed. A successful transaction is made. The transaction may go bad, if you entered the wrong pin. It may also be that you chose the wrong bank account to withdraw money out of. These are called preconditions. The alternate way to withdraw money from the ATM is by going inside. The customer goes inside waits in line. A teller calls them over. The teller than asks the customer what they want to do. The customer says they want to withdraw money. Customer than swipes the bankcard, enters the pin. Teller than asks what bank account they want to withdraw from. Customer then picks an account. The teller than enters the amount they want to withdraw. The teller than hands the customer their money, with a receipt. The preconditions in this use case:......

Words: 692 - Pages: 3

Free Essay

Determinants of Library Use, Collections and Services Among the Students of Engineering: a Case Study of King Saud University

...Determinants of library use, collections and services among the students of engineering: a case study of King Saud University Akhtar Hussain Civil Engineering Department, King Saud University, Riyadh, Kingdom of Saudi Arabia, and Abdulwahab M. Abalkhail Department of Library and Information Science, King Saud University, Riyadh, Kingdom of Saudi Arabia Abstract Purpose – The purpose of this paper is to examine the determinants of library use, collections and services among the students of engineering at King Saud University, Riyadh (KSA). Design/methodology/approach – A survey was designed to collect needed information about the level of usage of library collections, services and satisfaction of users. A well-structured questionnaire was circulated among the faculties, research scholars, postgraduates, undergraduates, and other categories to collect the necessary primary data, keeping in mind the objectives of the study. Findings – The findings clearly reveal that the majority of users of the library used the circulation service. The study found that a majority of research scholars consult the reference books for research work followed by undergraduate students who used the library circulation service. Research limitations/implications – The present paper consists only of College of Engineering users and the geographical area is restricted to the central library at the King Saud University, Riyadh. The scope of the paper could be extended to additional private and......

Words: 6330 - Pages: 26

Free Essay

Atm Case Study

...ATM Case study ATMs have become much more than cash withdrawal machines. The most sophisticated units are now full-service banking channels, offering enormous potential for enhanced service delivery. They are also a much under-used marketing channel. As revenues from interchange and transaction fees decline in many markets, ATM advertising is opening up a potential new revenue stream .ATMs still represent the largest investment by banks in self-service financial distribution so there is an obvious need to generate as a high a return from this investment as possible. At the same time, many Independent ATM Deployers (IADs) face additional cost challenges as a result of high site rentals and a lack of high-profit locations in some markets. Banks are likely to make the most of the time you spend in front of their ATMs. They may use the ATM screens for advertising. The Finance Ministry has issued a notification allowing them to advertise either their own products and services or those of broking firms, mutual funds, insurance companies and pension funds on the ATM screen. Going by the notification, banks can squeeze in an advertisement during the seconds (after keying in the amount to be withdrawn, the machine takes a few seconds — 10-20 seconds — to process the request) you wait before the ATM to withdraw cash. “Banks may soon begin charging customers for ATM usage”- The Hindu Business line. This really puts a big question mark on the usage of ATM by Indian customers. India...

Words: 508 - Pages: 3

Premium Essay

Use Cases

...Use cases are a type of textual requirements specification that capture how a user will interact with a solution to achieve a specific goal. They describe the step by step process a user goes through to complete that goal using a software system (Brandenburg, 2015). The analysis of the use case proves to be a valued analytical technique to ensure the delivery of goods and services. As a software developer for a retail bank, I have been tasked with developing use cases to support the ATM services. Of the created use cases, I will describe and illustrate a use case with a typical and alternate course that documents the event of a bank customer withdrawing money from an ATM; describe and illustrate a use case dependency for making an account deposit; describe and illustrate a use case dependency for making an account transfer; identify and explain at least one (1) ethical issue that the use case exposes in connection with the development or use of the ATM system. We can begin with describing the typical and alternative courses of events that are prevalent when bank customers make a money withdrawal from the ATM. Description of a Cash Withdrawal The description of typical and alternative courses as it pertains to bank customers withdrawing money from the ATM begins with the customer pulling out their debit card to enter the card into the ATM card reader. The card will not be inserted and ejected at the end of the transaction, but it will be pushed into the reader and......

Words: 1237 - Pages: 5

Free Essay

Atm Services

...funds between his/her own accounts etc. Union Bank of India tied up with Visa for issuing International Debit Cards to the customers of all its branches. The Debit Card provides ‘ANY TIME / ANY WHERE’ Banking to the customers. Presently, Bank has 2634 ATMs (as on 31.03.2011) which are on-line (connected to a switch), conveniently located and spread across the country. The Debit Card can also be used for making purchases. The daily withdrawal limit through ATMs is Rs.25,000/- and the limit for making purchases is Rs.25,000/- (combined limit Rs.50,000/-). Issue of ATM cum Debit Card to customer is made very simple and most convenient. A Readykit containing both Debit Card and Pin are handed over to the customer immediately on opening of the account and in case of existing customers, the same is provided immediately on demand. The Debit Card is activated on the next working day. There is absolutely no waiting period for obtaining the Debit Card from the Bank. Experience for yourself by opening an account with any of our CBS branches and getting the Readykit instantly The Debit card gets activated only when it is used alongwith PIN at ATM for cash withdrawal. Only after the first transaction at ATM, the customer will be able to use the Debit Card for making purchases....

Words: 252 - Pages: 2

Free Essay

Use Case Atm

...ase CIS210: Systems Analysis & Design Week 6/Assignment 2: ATM Use Case November 15, 2015 The use case in this narrative describes the process and flow of data when a bank customer uses their debit or credit card when withdrawing funds from their account. The use case actors in this scenario are the bank itself and the customer. As a pre-verified condition, the following has already been introduced or pre-existing already within the bank location: a network connection within the bank and to the ATM, an ATM on-site and cash available for withdrawals from the ATM. * In this use case, the ATM withdrawal is consistent with that of data flow and customer selected options, similar to the process of a flow chart. This particular use case scenario, the following events are completed to withdraw funds from an ATM account: (Step 1) The use case begins when a customer inserts their debit/credit card into the ATM. (Step 2) After use case is initialized, the ATM network must validate the customer by requesting for card PIN. (Step 3) Various options are presented for the customer including balance, transfer, withdrawal, fast cash, etc. As part of this use case scenario, the customer wants a withdrawal transaction from the ATM. (Step 4) Customer selects “Withdrawal” from the available accounts shown on ATM display. (Step 7) ATM displays the amount a customer may withdraw with pre-determined amounts ($10, $20, $30, etc.) or “Other” option for customer to request a specific......

Words: 1393 - Pages: 6