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Traning and Development

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TRAINING SUPER USERS IN LARGE HEALTH CARE FACILITIES

Journal of Information Technology Management
ISSN #1042-1319 A Publication of the Association of Management

TRAINING SUPER USERS IN LARGE HEALTH CARE FACILITIES
CORINNE M. KARUPPAN
SOUTHWEST MISSOURI STATE UNIVERSITY

ABSTRACT
Training users to learn a new computer application can be a daunting task in large organizations. One solution involves selecting super users who will receive more extensive training and will serve later as the primary source of help to other users in their work unit. Tailored rather than generic training programs seem better suited to providing these super users with the required knowledge base. This article focuses on learning styles as a basis for tailoring training to super users’ needs. Results of a study conducted in a large health care organization suggest that the popular hands-on approach favors individuals with certain learning styles, as indicated by their higher test scores. Implications for providing effective training more uniformly across all super users are made.

INTRODUCTION
In order to remain competitive, health care organizations have made huge investments in new computer systems and applications. As a result, it is estimated that, in 1999, 95% of organizations involved in health services had their users trained in new computer applications [6]. Hospitals present a unique opportunity to study the training process under the most taxing conditions: number of employees to train, cost and time constraints, and criticality of employees’ work and actions involving patient care. The latest applied research on training methods has focused mostly on the cost benefits of using technology to provide training and on the effectiveness of computer-based teaching/training methods. Experimental research has explored the influence of individual differences such as learning…...

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