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Tqm Business and Management

In: Business and Management

Submitted By mevans
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2.1 Management Commitment to quality- * Top Management need to commit to quality they need to demonstrate that they are serious and show their commitment trough action.

* Top Management needs to set up a quality policy that they believe in and needs to encompass it in all departments of the organization.

* Top Management should accept their responsibility and commitment to the quality policy and show their commitment.

* The middle management has to grasp the concept and the principles as they will be explaining the principles to the people whom they are responsible for. Middle management need to ensure that their own commitment is communicated.

* Controls, systems and Techniques are important, but not a primary requirement, it is an attitude of mind based on pride in the job and teamwork, this requires total commitment from Management.

* Management needs to extend this to all employees at all levels and in all departments.

* Management should be dedicated to regular improvement.

* Top Management should show their commitment trough supporting the principles they will ensure that effort and achievement of their employees obtain recognition, attention and reward.

* Managements will be developing a Quality Policy that is sound with all the fundamental requirements.

2.1 The Quality Policy requirements. * Identify the Customers needs (Including Perception). * Fully understand the customer’s requirements, lead time and specifications.

* Asses the ability of the organization to meet these needs economically. * Availability of materials and recourses. * Will the company be able to deliver the product/service on time? * Maintainability will the company be able to service and maintain the product to requirements.

* Ensure that the bought-in materials and service reliably meet…...

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