Premium Essay

The Manager Who Doubled Productivity

In: Philosophy and Psychology

Submitted By grkprncezz
Words 395
Pages 2
The Manager Who Doubled Productivity
1. Cliff took advantage of the principles of operant conditioning to modify his staff’s behavior by reinforcement. Reinforcement is the process by which a stimulus increases the probability that a preceding behavior will be repeated. Implementing this behavior allowed his employees to enjoy going to work and meeting the goals set for them.
2. Cliff’s predecessor’s strategy of punishing undesirable behavior did not work very well because putting someone down over and over again does not boost confidence. Even though they probably want to do better, it is harder to want to get the job done because they are so used to the demeaning behavior and probably don’t know how the boss will react to a job well done. They probably think he will find something wrong anyways. That’s why positive reinforcement works better in most situations.
3. Cliff made use of partial reinforcement schedules when he set daily production goals and only the staff that met all the goals for that week did he buy lunch for which would in turn teach them that when they do good work they will get rewarded and for those who didn’t meet the all the goals, they will want to work harder the following week for that same reward. Cliff uses a fixed-ratio schedule when he sets a goal a everyday for the staff to complete and he also uses variable-interval schedules when he conducts random check ups on what the staff members are doing.
4. Cliff could use his technique to train his staff to complete a new complex task that they had never done before by using all of the above practices. Randomly checking up on their work and ultimately rewarding them for a job well done rather than criticizing them on their failures, if any, would absolutely help them on their new task at hand.
5. Cliff can make use of the principles of cognitive learning theory to improve his staff’s…...

Similar Documents

Premium Essay

Manager Productivity Exam

...Cause-Effect Diagram. d) Develop a Flow Chart of the plan. 2. (20 pts.) In your current job, who are some of your internal customers? Who are some of your external customers? In what way could you apply the Plan/Do/Study/Act cycle to improve the relationship with your customers? Has the "continuous improvement" cycle being applied in your company? If not, in your opinion, which milestones need to be reached before the "continuous improvement" cycle is applied in your company? Internal Customers: same company; the one that supply the network and internet services; between departments; all of them are inside the same firm, but different names. External Customers: companies which the services are supplied; understood by these the subsidiaries, this receive data services, and maintenance services for the systems. And any additional company which worked with unloads of the vans, and the storage in the lands. The relationship with the customers can be applied, by receiving feedback in the service, let them know about changes and plans in the operations, and if there are some suggestions that can be taken from the customers, and can help the productivity and performance of the business operations. In the operation of the company, there are some continuous improvements, that can be applied, but the operation in essence is the same. It could have some......

Words: 1113 - Pages: 5

Free Essay

Manager

...recently attended school first. Additional relevant course work or work seminars (non-degree) should follow your degree programs. Include academic honors, scholarships and positions of leadership. You may not include your GMAT or your Stern GPA; you should however be prepared to answer questions about both in an interview. Only list undergraduate college clubs or activities if you are a recent graduate and they emphasize leadership roles or an interest in the specific function or field to which you are applying. Include academic honors, scholarships and positions of leadership. • • • 5 SECTION THREE: EXPERIENCE_______________________________ Experience: 2007–2008 GLENDALE BURKE & ASSOCIATES, LLC New York, NY Project Manager • Strategized with senior partners about viability of e-commerce consulting practice; including billing projections, industry penetration and modes of compensation • Prepared weekly briefings for team members concerning the status of ongoing projects, new business development initiatives and billings-to-date • Collaborated with clients' Chief Technology Officers to identify and develop e-commerce and internet strategies • Assisted Kenwood AutoParts, $15 million annual revenue used parts retailer, in devising a strategy to move inventory procurement online, generating $3 million in annual savings • • • • • • The word “Experience” is on the same line as the company (of your most recent job) in plain type and left justified.......

Words: 2909 - Pages: 12

Free Essay

Marginal Productivity

...Marginal productivity determines the amount of revenue that worker brings their employer per hour of work. Because companies compete with each other for workers, a worker's wage will be close to that marginal productivity. If a worker is making significantly less than their marginal productivity, another person can make a profit by hiring them for slightly more than they're making, and so on until the wage is approximately the marginal productivity. When Ford employed the high wage policy and provided workers with “the $5-a-day wage” he had doubled the amount of wages that were being paid to the average worker at the time. By increasing the wages Ford managed to accomplish several things. He managed to establish a solid-middle class with these wages which increased the buying power of those he employed. He also managed to decrease high turnover and excessive abdenteeism rates by making jobs more attractive with higher wages. Hiring replacement workers and training them were very costly, therefore increasing wages insured that employees would be eager to keep their jobs. Higher wages decreased employee turnover and also increased productivity since employees were more eager to work hard to keep their jobs. Asymmetry of information occurs when one person in a transaction knows more about what is going on than the other person. With Ford's model he knew by doubling wages he would increase profits because he was increasing the buying power of his employees. Therefore he was......

Words: 448 - Pages: 2

Free Essay

Productivity

.... From your knowledge of restaurants and from the case itself, identify how each of the 10 decisions of operations management (from PowerPoint 1) is applied at Hard Rock Cafe. 2. How would you determine the productivity of the kitchen staff and wait staff at Hard Rock? Hard Rock Café is a chain of theme restaurants that was founded in 1971 by Peter Morton and Isaac Tigrett. After the café started covering its restaurant walls with rock ‘n’ roll memorabilia by 1979 it became a tradition that would expand quickly on to other chains throughout the Nation. In 2006, Hard Rock Café was sold to Seminole Tribe of Florida and its largest café and headquarters is now located in Orlando, Florida. There are currently 149 Hard Rock Café locations in 53 countries. The Hard Rock Café has brought the concept of the 'experience economy' to its cafe operation. The innovation is similar to mass customizing in manufacturing. At the Hard Rock Café, the experience concept is not to just offer a custom meal from their menu, but to a customer’s dining event that includes a distinctive visual and sound that cannot be experienced and/or replicated anywhere else. The Hard Rock Café has had a very high brand of recognition percentage throughout the world because of its operations management. Its decisions of operational management consist of the Service and Product Design; Quality; Process and Capacity Design; Location; Layout Design; Human Resource; Supply Chain Management; Inventory;...

Words: 829 - Pages: 4

Premium Essay

Productivity

...Productivity One primary responsibility of a manager is to achieve productive use of an organization’s resources. The term productivity is used to describe this. Productivity is an index that measures output (goods and services) relative to the input (labor, materials, energy, and other resources) used to produce it. It is usually expressed as the ratio of output to input. Although productivity is important for all business organizations, it is particularly important for organizations that use a strategy of low cost, because the higher the productivity, the lower the cost of the output. A productivity ratio can be computed for a single operation, a department, an organization, or an entire country. In business organizations, productivity ratios are used for planning workforce requirements, scheduling equipment, financial analysis, and other important tasks. Productivity has important implications for business organizations and for entire nations. In nonprofit organizations, higher productivity means lower costs; for profit-based organizations, productivity is an important factor in determining how competitive a company is. In the case of a nation, the rate of productivity growth is of great importance. Productivity growth is the increase in productivity from one period to the next relative to the productivity in the preceding period. Service productivity is more problematic than manufacturing productivity. In......

Words: 1386 - Pages: 6

Free Essay

Manager

...Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 The Competitive Imperative of Learning 10 Further Reading A list of related materials, with annotations to guide further exploration of the article’s ideas and applications This document is authorized for use only by Suzi Tack (ST@STRATHSPEYCROWN.COM). Copying or posting is an infringement of copyright. Please contact customerservice@harvardbusiness.org or 800-988-0886 for additional copies. Reprint R0807E The Competitive Imperative of Learning The Idea in Brief Most managers believe that relentless execution—the efficient, timely production and delivery of offerings—is vital to corporate performance. Execution-as-efficiency is important. But focusing too narrowly on it can prevent your company from adapting effectively to change. Consider General Motors: Managers’ confidence in GM’s famously efficient control systems blinded them to big shifts in the market, including customers’ preferences for fuel-efficient cars. GM posted a $38.7 billion loss in 2007. Edmondson recommends widening your lens to include execution-as-learning. Companies that use this approach focus not just on carrying out key processes more efficiently than rivals—but also on learning faster. To foster execution-as-learning, make it safe for employees to ask questions and fail. Then: • Provide process guidelines, using the best available knowledge. COPYRIGHT © 2008 HARVARD......

Words: 6178 - Pages: 25

Premium Essay

Productivity

...Production Manager at Ralts Mills, can currently expect his operation to produce 1000 square yards of fabric for each ton of raw cotton. Each ton of raw cotton requires 5 labor hours to process. He believes that he can buy a better quality raw cotton, which will enable him to produce 1200 square yards per ton of raw cotton with the same labor hours. What will be the impact on productivity (measured in square yards per labor-hour) if he purchases the higher quality raw cotton? Productivity improves 20% = ( 240 - 200 ) / 200 = .2 Productivity improves 20% = ( 240 - 200 ) / 200 = .2 Solution Problem #2 Joanna French is currently working a total of 12 hours per day to produce 240 dolls. She thinks that by changing the paint used for the facial features and fingernails that she can increase her rate to 360 dolls per day. Total material cost for each doll is approximately $3.50; she has to invest $20 in the necessary supplies (expendables) per day; energy costs are assumed to be only $4.00 per day; and she thinks she should be making $10 per hour for her time. Viewing this from a total (multifactor) productivity perspective, what is her productivity at present and with the new paint? Solution Currently | Using the new paint | Labor | 12 hrs * $10 | = $120 | 12 hrs * $10 | = $ 120 | Material | 240 * $3.50 | = $840 | 360 * $3.50 | = $1260 | Supplies |   | = $ 20 |   | = $ 20 | Energy |   | = $ 4 |   | = $ 4 | Total Inputs |   | = $984 |   | = $1404 | ......

Words: 268 - Pages: 2

Premium Essay

Productivity

...Why is productivity important for a nation? Productivity growth is a crucial source of growth in living standards. Productivity growth means more value is added in production and this means more income is available to be distributed. It also provides the discretionary income necessary to finance social/environment programs.  With higher productivity growth, it helps improve the outlook for all of these issues.  It helps keep inflation in check and makes it easier for American businesses and workers to compete. It also raises the standards of living, and reduces the difficulty of meeting long –run demographic challenges by increasing the total amount of resources available.  Productivity in a nation is a reflection of what both domestic and foreign firms choose to do in that location.  According to Stevenson (2009) states “productivity levels are also important for industries and companies.  For companies, a higher productivity relative to their competitors gives them a competitive advantage, in the market place.  With a higher productivity, they can afford to undercut competitor’s prices to gain market share, or charge the same prices but realize greater profits.  For an industry, higher relative productivity means it is less likely to be supplanted by foreign industry”.   Why do you suppose that service jobs have a lower productivity than manufacturing jobs? Service jobs have lower productivity than manufacturing jobs.  Because services represent an increasing share......

Words: 1149 - Pages: 5

Premium Essay

Case Study 1: Manager Who Doubled Productivity

...to modify his staff’s behavior? Cliff’s took advantage of the principles of operant conditioning to modify his staff’s behavior in a few different rewarding and positive ways. Cliff noticed when he accepted the position of manager, that there was a high turnover rate in the company and employees were “unproductive and insufficient.” Many past employees quit because the prior manager was very negative, and often criticized when work was not done properly. Cliff decided to not criticize or punish his employees unless it was absolutely necessary. Some approaches of operant conditioning Cliff took were complimenting employees often for their hard work. He set goals for them to reach, for example every Friday afternoon he would buy lunch for all staff members that met their goals everyday that week. Cliff also incorporated spot checks on what staff members were accomplishing, and if they were working hard and meeting goals he would reward them with things like, acquiring a few more extra minutes for lunch. 2. Why did Cliff’s predecessor’s strategy of punishing undesirable behavior not work very well? Even if punishment and reinforcement strategies were equally effective at controlling behavior, why would reinforcement remain preferable? The previous managers strategy of punishing undesirable behavior did not work well because the staff felt demoralized and some even quit. When the staff is being constantly criticized for every move they make it makes for a stressful......

Words: 566 - Pages: 3

Premium Essay

The Manager Who Doubled Productivity

...Case Study Number 1: The manager who doubled productivity 1. Cliff used the principles of operant conditioning to modify the employee’s behavior by using positive reinforcement techniques. Reinforcement is the process by which stimulus increases the likelihood that a previous behavior will be repeated. By implementing this type of conditioning it allowed the employees to set their own goals, meet expectations and look forward to the next day’s work. 2. The manager before Cliff used a strategy of negative punishment in the hopes that the undesirable behavior would be eliminated, but that did not work well because putting someone down on a daily basis does not promote confidence. Even if the employee wanted to do better, it is harder to try to get the job done because they are so used to being demeaned and belittled. If the job is done well, how will the boss react? The staff member will imagine the employer will still find something wrong as an excuse for the abusive behavior. 3. With the use of his schedule Cliff used partial reinforcement techniques when setting daily output goals for the staff; only those that met all the goals for that week were rewarded with lunch. The employees who did not meet their goals will want to work harder the following week for that same reward. Cliff uses a fixed ratio schedule when he sets a daily production goal for the employees to complete and also uses variable interval schedules when he conducts spot checks to see what the staff is...

Words: 400 - Pages: 2

Premium Essay

The Manager Who Dobbled Productivity

...What is the Solar System? The Solar System is a stellar system made up of the Sun and the planetary system that orbits it, either directly or indirectly. Of those objects that orbit the Sun directly, the largest eight are the planets, with the remainder being significantly smaller objects, such as dwarf planets and small Solar System bodies such as comets and asteroids. *The Planets of the Solar system and their name meanings Mercury- the messenger god Venus- god of love Earth- is the son of Gaia goddess of universe Mars- god of war Jupiter- god of lightning Saturn- god of agriculture Uranus- god of light Neptune- god of the sea Pluto- god of death Mercury is the smallest and closest to the Sun of the eight planets in the Solar System, with an orbital period of about 88 Earth days. Seen from Earth, it appears to move around its orbit in about 116 days, which is much faster than any other planet in the Solar System. It has no known natural satellites. The planet is named after the Roman deity Mercury, the messenger to the gods. Venus is the second planet from the Sun, orbiting it every 224.7 Earth days. It has no natural satellite. It is named after the Roman goddess of love and beauty. After the Moon, it is the brightest natural object in the night sky, reaching an apparent magnitude of −4.6, bright enough to cast shadows. Because Venus is an inferior planet from Earth, it never appears to venture far from the Sun. Earth is the third planet from the Sun,......

Words: 1042 - Pages: 5

Premium Essay

The Case F the Manager Who Double Prductiity

... Student ID: 21918458 Part A 1. What is required to implement an organizations commitment to social responsibility? What are the main obstacles to implementing socially responsible policies? Name specifications that can be taken toward increased social responsibility. Managers can use the social audit to assess corporate social responsibility. The social audit allows management to evaluate the success or lack of success of programs resulting in the improvement of social performance. The information attained with a social audit can be used to plan and implement socially responsible practices and policies. The essence of the challenge is balancing a company’s bottom line against social responsibilities and effective approaches to environmental protection. Organizations should also examine their values to make sure they are in tune with society value. The obstacles in implementing social responsible policies includes the pressure from financial analysts and stock holders who push for steady increases in earnings on a quarterly basis. An example of social responsibility is increased diversity in the work place. As well as contributions of time and money to charitable, cultural, and civic organizations. Environmental awareness is another way companies demonstrate their sense of social responsibility by limiting the damage their operations cause to the......

Words: 1261 - Pages: 6

Premium Essay

Productivity

...Week 1 DQ 1 Why Productivity Matters It is sometimes easy to overlook the importance of productivity. National figures are often reported in the media. They may seem to be ho-hum; there’s nothing glamorous about them to get our attention. But make no mistake; they are key economic indicators—barometer, if you will, that affect everybody. How? High productivity and high standard of living go hand-in-hand. If a country becomes more service-based, as the United States has become, some (but not all) high-productivity manufacturing jobs are replaced by lower-productivity service jobs. That makes it more difficult to support a high standard of living. Productivity levels are also important for industries and companies. For companies, a higher productivity relative to their competitors gives them a competitive advantage in the marketplace. With a higher productivity, they can afford to undercut competitors’ prices to gain market share, or charge the same prices but realized greater profits? For an industry, higher relative productivity means it is less likely to be supplanted by foreign industry.  1. Why is high productivity important for a nation? 2. Why do you suppose that service jobs have lower productivity than manufacturing jobs? 3. How can a company gain a competitive advantage by having higher productivity than its competitors have?  Answer questions 1 to 3 in 200 words. Respond to at least two of your classmates’ postings. Businesses stays on......

Words: 724 - Pages: 3

Premium Essay

The Manager Who Doubled Productivity

...bad behavior all of the time. 2. The use of punishment didn't work well for Cliff's predecessor because he frequently used it and never reinforced or rewarded good behavior. Reinforcement is a presentation of something that is pleasant and rewarding which will produce a more effective outcome. 3. Cliff utilized a partial reinforcement schedule by setting a daily production goal and for those who met their goals every day that week he rewarded them with lunch on Fridays. He also, conducted random spot checks on employees and when found hard at work are rewarded them. It is apparent that Cliff used a fixed-interval, variable-interval and fixed-ratio schedule. 4. Cliff could integrate the process of shaping to train his staff a complex new task. As the employee masters each step he would require they move to the next one in order to receive a reward or reinforcement. 5. In cognitive learning the individual learns by listening, watching, reading, touching or experiencing and then processing and remembering the information. He could increase the productivity more by making work and environment more interesting, challenge the employees more and increase responsibility. This would fulfill the employees need for growth and achievement which is good for both employee and department....

Words: 257 - Pages: 2

Premium Essay

Productivity

...Workshop One: Productivity Juan Gonzalez Ana G. Mendez University MANA-340 Professor: Ramon Rondon 07/24/12 Table of Content: 1. Introduction. 2. Productivity definition. 3. How to measure productivity. 4. Labor productivity of employees vs. managerial productivity 5. Conclusion. Introduction: By way of introduction of this subject is to understand how we define productivity, how we measure it according to the efficiency in the making process, and factors which influence to increase it according to that goal that are pursue for its wide application spectrum. The objective of this research is focused on reaching an answer in which can be shown that labor productivity is essential, but productivity management is the key to the productive development of any industry. The concept of productivity is seem as a factor that determine the efficiency of an individual, equipment, industry, system, etc. to convert efforts and participation into useful amount produced. Productivity is measured dividing average of amount produced per period by the total costs of resources like capital, personal, materials and energy implemented in a period of time that determine the cost efficiency. We have to develop strategies that would improve productivity of the employees at the workplace. Some factors influence in the employee productivity which are: Accountability, which mean that each employee is responsible for their actions and decisions that......

Words: 760 - Pages: 4