Premium Essay

Term Paper on People Management Within the Context of Business Process Management

In: Business and Management

Submitted By morrisbiko
Words 3067
Pages 13
Term Paper on People Management Within The Context of Business Process Management

By Morris Biko Okello KCA/08/04084 MSC ISM 19TH OCTOBER-2013 to 12th December 2013.

TABLE OF CONTENT 1. Introduction………………………………………………………………………………………………………………….…..3 1.1. History of People Management……………………………………………………………………………………...3 1.2. State of Practice……………………………………………………………………………………………………………..4 1.3. Technological Advancement……………………………………………………………………………………………5 2. Review of Literature..….…………………………………………………………………………………………………….6 2.1. Case 1…………………………………………………………………………………………………………………………….6 2.2. Case 2…………………………………………………………………………………………………………………………….7 2.3. Case 3…………………………………………………………………………………………………………………………….8 2.4. Case 4…………………………………………………………………………………………………………………………….9 3. Conclusion…..…………………………………………………………………………………………………………………..10 4. Reference… ….………………………………………………………………………………………………………………….10

1. INTRODUCTION In this paper, I am going to look at the issue of People Management within the Business Process Management. People, in the general sense would mean all humans who come into contact with the business at all levels of the business process. The people could be categorized in these categories:- 1) Customers – the people who pay for goods or services from the business. 2) Business Actors (workers) – the people who work within the structures of the business and are paid for their service to the customers. 3) Suppliers – People who sell goods or services to the business. For the purpose of this paper, we shall narrow our focus to the Business actors (workers) and we shall refer to this group as “People”, without regard to the rest. Over the years, there have been tremendous changes in how the people interact with the businesses. Some people would call the changes progress…...

Similar Documents

Premium Essay

Management Term Paper

...personnel. This odd mix of employees with identical goals as a mission end state has presented a management challenge that has hampered efficiency and responsiveness in providing the services as defined in the stated mission. This paper will address three persistent problems that exist within OFTSSC. First, the lack of a verifiable control measure to gauge analyst productivity and quantified work output. Staffing is also a source of issues that continue to impact OFTSSC’s ability to maintain its credibility as a reliable source of SME (Subject Matter Experts) and it has a continuing difficulty at retaining well trained employees to stick around. In fulfilling its function as a help-desk/support center for the operating forces, employees routinely receive calls from customers describing problems they encounter when employing tactical systems whether in garrison or on deployment. These calls are inducted into a database repository, Remedy. Here the adequacy of Remedy in providing as an output control comes into question. Although Remedy is widely used in the help desk community it is a system that requires a lot of labor intensive modifications to get take advantage of its capabilities as a help desk database tool. Currently, Remedy is employed as an out of the box software with limited modifications. Remedy can be modified as an output control tool that will enable management to effectively monitor employee productivity and efficiency. By design Remedy not only archives......

Words: 1516 - Pages: 7

Premium Essay

Strategic Management Process Paper

...Strategic Management Process Paper John Vincent MGT/498 December 12, 2012 Strategic management is a set of managerial decisions and actions that determines the long run performance of a corporation (Hunger & Wheelen, 2010). It is all about identifying and picturing the strategies used for better performance and gaining a competitive advantage for the corporation. In order for this to take place the manager must have the knowledge to make the right decisions using the SWOT Analysis and utilize the corporation’s strengths and minimizing the weaknesses. According to Hunger & Wheelen, (2010), corporations run the risk of error, costly mistakes, and economic ruin. Strategic management is used today to keep the corporations competitive in a volatile environment. The world is constantly changing and it is up to the managers to help the corporations evolve around it using the four phases of strategic management. Phase 1- Basic financial planning involves projects that are based on very little analysis. The following year’s budget takes approximately one year in which managers try to cram ideas (Hunger & Wheelen, 2010). Phase 2- Forecast-based planning usually takes three to five years. Annual budgets that have become useless for long-term planning have managers attempting five-year plans. With the internal information that is gathered, environmental information is also gathered. Managers in this phase compete for larger shares of funds with endless meetings to...

Words: 533 - Pages: 3

Premium Essay

Strategic Management Process Paper

...Strategic Management Process Paper Amy M Petersen MGT/498 September 9, 2013 Paul Kramer Strategic Management Process Paper The primary components of the strategic management process are "goal-setting, analysis, strategy formation, strategy implementation and strategy monitoring" (Clayton, 2012, p. 1). Setting these guidelines and following them is only the beginning. Determining what the company's mission and purpose is will help to determine what steps are the best to take to achieve these intended goals. Understanding the vision of the company and what the short-term and long-term goals are will help to understand what additional steps are needed for the organization to achieve these goals. How will these objectives be implemented and involve everyone in the organization to achieve these goals? Are these goals "realistic and match the values of your vision" (Clayton, 2012, p. 1)? Is the company mission clear about how these goals will be implemented and what part every employee must complete to achieve these goals? One thing is for sure whatever the goals set and determined are, these ideas need to be clearly written and identified to all intended parties so that everyone is on board and working towards the same desired outcome. Another point that needs to be mentioned is that this is not a short-term phase, but something that needs to be implemented for the long haul. "Strategic management is a change process, something that is going to take time to develop,......

Words: 1103 - Pages: 5

Free Essay

Business Process Management

...Changes in BPM[edit] Roughly speaking, the idea of business process is as traditional as concepts of tasks, department, production, and outputs..[citation needed] The management and improvement approach as of 2010, with formal definitions and technical modeling, has been around since the early 1990s (see business process modeling). Note that the IT community often uses the term "business process" as synonymous with the management of middleware processes; or as synonymous with integrating application software tasks. This viewpoint may be overly restrictive - a limitation to keep in mind when reading software engineering papers that refer to "business processes" or to "business process modeling". Although BPM initially focused on the automation of business processes with the use of information technology, it has since been extended[by whom?] to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology. For example (in workflow systems), when individual steps in the business process require deploying human intuition or judgment, these steps are assigned to appropriate members within the organization. More advanced forms such as "human interaction management"[6][7] are in the complex interaction between human workers in performing a workgroup task. In this case, many people and systems interact in structured, ad hoc, and sometimes completely dynamic ways to complete one to many transactions. BPM can be used to......

Words: 588 - Pages: 3

Free Essay

Business Process Management

...of Surrey, Guildford, UK Jon M. Kleinberg Cornell University, Ithaca, NY, USA Alfred Kobsa University of California, Irvine, CA, USA Friedemann Mattern ETH Zurich, Switzerland John C. Mitchell Stanford University, CA, USA Moni Naor Weizmann Institute of Science, Rehovot, Israel Oscar Nierstrasz University of Bern, Switzerland C. Pandu Rangan Indian Institute of Technology, Madras, India Bernhard Steffen TU Dortmund University, Germany Madhu Sudan Microsoft Research, Cambridge, MA, USA Demetri Terzopoulos University of California, Los Angeles, CA, USA Doug Tygar University of California, Berkeley, CA, USA Gerhard Weikum Max Planck Institute for Informatics, Saarbruecken, Germany Richard Hull Jan Mendling Stefan Tai (Eds.) Business Process Management 8th International Conference, BPM 2010 Hoboken, NJ, USA, September 13-16, 2010 Proceedings 13 Volume Editors Richard Hull IBM Research, Thomas J. Watson Research Center 19 Skyline Drive, Hawthorne, NY 10532, USA E-mail: hull@us.ibm.com Jan Mendling Humboldt-Universität zu Berlin, Institut für Wirtschaftsinformatik Unter den Linden 6, 10099 Berlin, Germany E-mail: contact@mendling.com Stefan Tai Karlsruhe Institute of Technology (KIT) Englerstraße 11, Gebäude 11.40, 76131 Karlsruhe, Germany E-mail: stefan.tai@kit.edu Library of Congress Control Number: 2010933361 CR Subject Classification (1998): D.2, F.3, D.3, D.1, D.2.4, F.2 LNCS Sublibrary: SL 3 – Information Systems and Application, incl. Internet/Web and HCI......

Words: 147474 - Pages: 590

Premium Essay

Strategic Management Process Paper

...Strategic Management Process Paper Strategic Management Process Paper PRIMARY COMPONENTS According to Wheelen and Hunger (2010), “Strategic management is a set of managerial decisions and actions that determines the long run performance of a corporation. It includes environmental scanning (both external and internal), strategy formulation (strategic or long-range planning), strategy implementation, and evaluation and control”. Over time and many mistakes and hard times, organizations have refined strategic management to four phases: Phase 1 – Basic financial planning: An example of this phase is budgeting for the following year. In my opinion is the beginning and ending part of planning for the following year. Decide on the budget at the beginning and by the end of the year; check to see how well the company stuck to the budget. Phase 2 – Forecast-based planning: This phase I call the long term planning. As an example, the company I work for put in place a three-year roadmap. Phase 3 – External oriented (strategic) planning: This phase is where companies scan external factors such as competition, changing markets and how they plan on dealing with these factors Phase 4 – Strategic management: In this phase is where top management get the rest of the managers within the company have input on the strategic plans. This can be done thru workshops, workgroups and consultants. “Planning is typically interactive across levels and is no longer top down. People at all......

Words: 447 - Pages: 2

Premium Essay

Leadership and Management Term Paper

...Management And Leadership Within the organizational structure of most businesses you will likely find management and leadership coexisting.  Commonly, the words are often substituted for on another.   However, each word has a distinctly different definition.   A manager does not necessarily make a good manager.   Management is defined as those individuals in an organization that have the authority and the responsibility to manage the organization through the control of production processes and ensuring that they operate efficiently and effectively.   Leadership is defined as the skills and ability to set future goals in accordance with the organizational goals and to communicate those goals to other employees in such a way that they voluntarily and harmoniously work together to accomplish those goals for the benefit of the organization.     In this paper I will differentiate between   management and leadership? Any organization needs to be managed, even a one-person company has to be managed.   A manager has four key responsibilities: 1) planning, 2) organizing, 3) leading, and 4) controlling.   Management can also be defined as the function that determines how the organization's human, financial, physical, informational, and technical resources are arranged and coordinated to perform tasks towards achievement of strategic goals.   Leadership implies that the manager has fundamental knowledge about critical processes.   A leader is focused on ensuring the creation of......

Words: 1560 - Pages: 7

Premium Essay

Business Process Management

...Business Process Management Methodology 1 Introduction From Wikipedia, we copy: «A business process is a set of linked activities that create value by transforming an input into a more valuable output. Both input and output can be artifacts and/or information and the transformation can be performed by human actors, machines, or both. There are three types of business processes: 1. Management processes - the processes that govern the operation. Typical management processes include "Corporate Governance" and "Strategic Management". 2. Operational processes - these processes create the primary value stream, they are part of the core business. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales. 3. Supporting processes - these support the core processes. Examples include Accounting, Recruitment, IT-support. A business process can be decomposed into several sub-processes, which have their own attributes, but also contribute to achieving the goal of the super-process. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity level. Activities are parts of the business process that do not include any decision making and thus are not worth decomposing (although decomposition would be possible), such as "Answer the phone", "produce an invoice".» A business process is a systematic approach of the enterprise, where its activities are examined as revenue generating and value adding transformations......

Words: 8923 - Pages: 36

Premium Essay

Term Paper on Functions of Management

...Eritrea Education Sector Development Program – Program Management Unit ESDP-PMU Management Functions 1. Introduction: Management is defined as the process of getting activities completed efficiently and effectively with and through other people . It encompasses an array of functions with which it accomplishes different tasks done successfully. These functions include planning, staffing, organizing, directing, and controlling. The Eritrea Education Sector Development Program – Program Management Unit, abbreviated as ESDP-PMU, is an institution destined to accomplish education sector program objectives that have to be viewed in terms of the government policy to boost the education sector in all aspects. Through the educational sector intervention, ESDP-PMU works to ensure increase in access, improve quality, boost capacities in all levels of the sector, and ensure equity in delivery education services. This paper explores the management functions in the ESDP, highlights strengths and weaknesses in view of the theoretical aspect of management function. Finally, it highlights some few salient points that are worth mentioning and by way of recommendations it tries to shed lights on issues that need improvement. 2. Overview of the management functions: Henry Fayol defines management as a science of forecasting, planning, organizing, commanding, coordinating, and controlling. The most commonly cited management functions are planning, staffing, organizing,......

Words: 1786 - Pages: 8

Premium Essay

Strategic Management Process Paper

...Strategic Management Process Anthony Yon MGT/498 January 20, 2015 Strategic Management Process The successfulness of an organization longevity is reliant on the decisions and actions that management makes. These decision and actions include internal environmental scanning, external environmental scanning, strategic formulation, strategic implementation, evaluation, and control (University of Phoenix, 2015). These elements are relatable to the strategic management process. An example of Wal-Mart's strategy process will be covered in this reading as well. The strategic management process and why it is necessary for a company will be the covering elements of this paper (University of Phoenix, 2015). Environment Scanning Environmental scanning is a systematic process that interprets and surveys critical information to identify threats and external opportunities. An organization collects data internally, its competitors and the outer world. A company should then take the collection of data and readjust its strategies when the need is suitable. Gathering information about the world in which the business operates, focusing on competitors, and internally scan the organization is the key steps to conducting an environmental scan (Society for Human Resource Management, 2015). Strategy Formulation Strategy is a roadmap to business success and within that strategy, is strategy formulation. Strategy formulation is the process of developing the actual plan. A series......

Words: 760 - Pages: 4

Premium Essay

Strategic Management Process Paper

...Strategic Management Process Paper “Strategic management is a set of managerial decisions and actions that determines the long-run performance of a corporation. It emphasizes the monitoring and evaluating of external opportunities and threats in light of a corporation’s strengths and weaknesses.” (Wheelen & Hunger 2010). It short it is the planning, environmental scanning, and industry analysis for the company. It can be broken out in four phases: Phase 1-Basic financial planning: Managers plan and propose the following year’s budget. They perform this task on very little information given from within the firm. In short it’s a projection/estimate of the following years proposed budget. This happens usually over the timeframe of one year. Phase 2-Forecast-based planning: This is where a more long term projections is created and manager propose five-year plans. Which is when they begin to analyze the much longer and time intensive projects that may take longer than one year. Something of this magnitude is very time consuming, often a full month of managerial activity to make sure all the proposed budgets fit together. Endless meetings take place to evaluate proposals and justify projections. Phase 3-Externally oriented (strategic) planning: Upon failure or Frustration with ineffectual five-year plans, top management takes control of the planning process by initiating strategic planning. The company seeks to increase its responsiveness to changing markets and......

Words: 638 - Pages: 3

Free Essay

Business Process Management

...MPM701 BUSINESS PROCESS MANAGEMENT WRITTEN ASSIGNMENT TRIMESTER 2, 2011 Name:Tinajit Kaur Kalwant Singh Student No: 211663781 Contribution: 33.3% Name: Howe Soo Ling Melissa Student No: 211658753 Contribution: 33.3% Name: Hui Li Student No: 211171354 Contribution: 33.3% Executive Summary The key to have a competitive advantage in an organization is to constantly improve its business processes. BPM enables effective and efficient process developments by creating an agile organization that can react quickly to customer demands, streamline business processes, enhance integrity and timeliness in production, respond accordingly to changes in business operations and policies and improve risk management capabilities through process consistency. In this context, Ben’s most urgent problem is the paper based manual methods to get things done and not having any streamlined and computer based business processes in the organization. In order to help Omnicron establish a high-efficient working process, Enterprise Resource Planning is introduced which is expected to impose positive influence on Sale, Production, Procurement, Inventory, Finance and Accounting. By implementing ERP, a number of previous crossed workflows can be integrated reasonably. At the same time all information used to be processed or saved on paper begins to be stored and shared in a central information data accessed by various relative departments, thus save time and cut cost for......

Words: 290 - Pages: 2

Premium Essay

Is Management Within a Business Ethical?

...Is Management within a Business Ethical? In this essay I am going to argue and focus on how management within businesses and corporations are frequently unethical nevertheless necessary. In Section One I am going to argue that the way in which management is exercised is to some extent designed to be unethical. Through the use of W D Ross and Immanuel Kant (1785) I am going to outline ethics and employ Roberts, J. (1984) and Milgram’s (1974) works to display how management can be seen as not ethical. In Section Two I aim to reveal that not only the exercise of management is dissolute but individual managers themselves operate unethically as well. To confirm this I am going to mainly refer to Knights, D and Roberts, J. (1982) and Morgan, G. (2006) to illustrate how managers can perform unethical acts. On the other hand in Section Three I am going to highlight the necessity for management within Businesses despite the fact that the structure of management and the managers themselves are unethical. To exemplify this I will use the work of Huczynski, A. (1993) to argue that management is essential in spite of being unethical it is still significant even in our day-to-day lives. Section One: Management is Unethical In order to determine whether management within a business is ethical, an important question needs to be asked, what is ethical? W D Ross (1877-1971) a well recognized Philosopher for his work on deontological conveys his views on ethics. He is best known for “The......

Words: 2956 - Pages: 12

Premium Essay

Strategic Management Process Paper

...Strategic Management Process Paper 1 Strategic Management Process Paper Jeff Street University of Phoenix February 6, 2012 Richard Jaussi Strategic Management Process Paper 2 The primary components of a strategic management process vary in terminology; however, to effectively implement any strategy, the core components must be sufficiently considered. In basic corporate terms, strategy is defined as the plan that the organization develops to accomplish its primary long-term goals and objectives. These goals and objectives are critical to ensure continual business success and meet expectations of all stakeholders. In terms of the shareholders this means assuring their investment returns positive dividends. So, a critical component to a strategic plan is to gain a competitive advantage over a continuously environment.  As is normally the case with any plan in order for it to be executed successfully it needs to be planned and managed efficiently. There must be a strategic management process operated by the organization that consists of three primary elements—strategic position, choices and setting the strategy into motion. STRATEGIC POSITION In order for strategic management to function correctly the organization must be aware of its current or strategic position and what elements potentially could affect the position. External forces must be considered appropriately and integrated in to the strategic plan....

Words: 689 - Pages: 3

Free Essay

Business Process Management

...Today companies are facing fast changing business environment, changing customer needs and expectations, fast changing technologies and product life cycles in globalization within this environment today’s managers has to ensure long term business for their company. And in growing market its now important respond to this by investing in innovative new product and marketing strategies, but they also have to concern about optimising cost, time scale, product recourses in order to increase efficiency. Processes acts as building blocks of an enterprise and it include all the employees and systems that exist within enterprise. Therefore every company has to manage their business processes. At this situation “Business Process Management (BPM)” theories comes in to action. "BPM is a management practice that provides for governance of a business's process environment toward the goal of improving agility and operational performance. BPM is a structured approach employing methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes." – David McCoy, Gartner Research Report In this report I explain about how BPM benefits to enterprise using real world examples. I research about following enterprises/organizations which implement BPM. Midwestern hospital Case Study. Let’s take Midwestern Hospital case study. It’s one of the largest and Popular Cancer Hospitals in United States. In order to gain......

Words: 1933 - Pages: 8