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Quality Management in Business

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Quality Management in Business

Contents Introduction 2 Task 1: Different approaches to quality management 2 Task 2: Benefits of quality management 5 Task 3: Quality control and service improvement 8 Task 4: Quality management and organisational performance 10 Conclusion 14 Reference 15

Introduction
Quality management is the act of supervising all duties and tasks within the organization which is necessary to maintain a successful level of supremacy. It consists of several basic elements. These are finding and applying quality planning, inspection as well as quality management and quality improvement. It is also known as “Total Quality Management (TQM)”. “The SAVOY” is the well-known Hotel in UK. It is established in 1889. The most marvelous thing is that it is situated near the river “Thames”. Other prestigious thing of The Savoy is it is very close to “British Museum” and “The Royal Opera House”. Now-a-days it has become the greatest refreshment place for the residence of London. It provides all the modern facilities to its customers like online booking opportunity, allow taking pet, Wi-Fi etc. People also visit here to celebrate anniversary, birthday party, mother’s day and the most interesting thing is visitors get the taste of River Thames cruise. These add a colorful dimension to their enjoyment.
Task 1: Different approaches to quality management

Multiple quality concepts of “The Savoy”
Quality is a running system of establishing and retaining relationships by researching, analyzing, and fulfilling the particular needs in the best ever way. In the business world entrepreneur must have to ensure the best quality of their goods and services to sustain in the competitive market. There are four basic elements to retain the utmost quality in the organization. These have been given below: * Quality Planning: Here, manager makes an…...

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