Premium Essay

Perfect Pizzeria or Not

In: Business and Management

Submitted By bsmclaurin
Words 3912
Pages 16
Case 6 A: “Perfect Pizzeria, or Not?”

Case 6 A: “Perfect Pizzeria, or Not”
Case Summary
Perfect Pizzeria is located in Southville, Illinois. Each operation has one manager, an assistant manager, and from two to five night managers. Employees were mostly college students, with a few high school students that usually performed less challenging duties. The Perfect Pizzeria system is devised so that food and beverage costs are computed according to a percentage. If the percentage of food unsold or damaged in any way is very low, the manager gets a bonus. The chain manager in the case is forced to make decisions in order to receive his bonus. The chain manager is tasked with trying to identify a way to reduce the waste percentage by motivating employees to not waste supplies. In the case study, the manager found that the more he retaliated against employees the higher the percentage became causing him to receive regular wages without the bonus. Apathy grew within the pizzeria as the relationship between the manager and workers further separated because the attempts to alleviate the problem began to make the percentages even higher. With high turnover and even higher waste percentages, management must find a solution to motivate employees to reduce waste so he can receive his bonus in return.
Analysis
Question 1: Consider the situation where the manager changed the time period required to receive free food and drink from six to twelve hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why?
When the manager changed the time period required to receive free food and drink from six to twelve hours, the following motivational approaches were used to explain what happened:
People have needs depending on their circumstances. This is the basis for…...

Similar Documents

Premium Essay

Perfect Competition

...Journal of Management and Social Sciences Vol. 3, No. 1, (Spring 2007) 11-21 Applicability of the Theories of Monopoly and Perfect Competition -Some Implications Ravinder Rena * College of Arts and Social Sciences Eritrea Institute of Technology Gobind M. Herani * Indus Institute of Higher Education (IIHE) ABSTRACT This paper addresses the concern that monopolies arise naturally out of the free market. An attempt is made to compare and contrast two theories of monopoly economic and political monopoly that this is not true. This paper further demonstrates that the two theories of monopoly have their separate roots in two opposite theories of competition: perfect competition and competition as rivalry. Hence the paper discusses only one of these theories of competition accurately describes the nature of competition in an economy. Besides, the paper also delves the two theories of competition and monopolies are derived from collectivist and individualist political philosophy. It illustrates how perfect competition and economic monopoly have undermined economists' understanding of the actual nature of both competition and monopoly. After investigating these theories, an attempt to made to apply them to show how one can come to very different conclusions about when monopoly power does and does not exist. Keywords : Monopoly, Perfect Competition, firm, industry, government, egalitarianism, etc. 1. INTRODUCTION It is often claimed that a free market leads to large firms......

Words: 6569 - Pages: 27

Premium Essay

Perfect Pizzeria

...Case Analysis: Perfect Pizzeria     I. Statement of the Problem Perfect Pizzeria has no formalized training nor was there any systematic criterion for becoming a manager. This led to a low effort to performance expectancy as the managers doubted their capability to perform the duties as a manager effectively. Hence, the managers lacked the confidence and knowledge to take initiative in solving certain problem that occurred during business operations. Also, the employees are not motivated to perform their respective roles unless they are under constant supervision.       How will the company prevent itself from having incompetent and untrained managers and employees?     II. Objectives         ▪ To be able to keep the company prospering despite employee and managerial problems         ▪ To be able to have a clear and definite basis for hiring managers and employees         ▪ To be able to improve manager-employee relationship within the company   III. Areas of Consideration 1. Vague Corporation Policies       The whole set of policies seems to convey the message that the corporation is very important, while the individual is practically expendable. Therefore, this communicates a clear message as to the value the corporation places on the managers. Moreover, the ultimate indignity comes when managers are told that if they want to advance beyond managerial position, they must invest in the corporation. 2. Performance incentives are very limited. Performance......

Words: 1064 - Pages: 5

Premium Essay

Swot Analysis of Pizzeria Del Causamali

...SWOT Analysis of Pizzeria del Causamali BUS-210 Feb. 6th, 2012 By Instructor: Kenneth Harrell Pizzeria del Causamali is a privately owned and operated business in a small town. I picked this business plan because of the similarities that it has to the restaurant that I intend to open in the future. Analyzing this business plan gave me good experience to know what to include and not include in my business plan of my restaurant. The business plan for Pizzeria del Causamali had some great strengths and opportunities that gave me great ideas for later. The weaknesses of the business plan helped me notice what I would have to work on including in my business plan as well. Using some of the questions from chapter 3 in the textbook I quickly discovered what the strengths, weaknesses, opportunities, and threats were in the business plan. As I looked over the business plan I noticed some great strengths that both Marion and Marianne Bruxellesprot have for their business. The pizza restaurant will be the first in the town and surrounding area within an hour drive radius. Marianne is a great asset to the company because she holds a degree in Business and has experience. Also they have the assistance of a business advisor who has a Masters degree in Business as well. The marketing techniques to reach their customers including: local newspapers with an introductory coupon, hosting special events, a business website with online offers, and cooperation with other......

Words: 758 - Pages: 4

Premium Essay

Perfect Two

...And we're the perfect two We're the perfect two We're the perfect two Baby me and you We're the perfect two Verse2 You can be the prince and I can be your princess You can be the sweet tooth I can be the dentist You can be the shoes and I can be the laces You can be the heart that I spill on the pages You can be the vodka and I can be the chaser You can be the pencil and I can be the paper You can be as cold as the winter weather But I don't care as long as were together Don't know if I could ever be W/out u cause boy u complete me And in time I know that we'll both see That we're all we need Cause your the apple to my pie You're the straw to my berry You're the smoke to my high And you're the one I wanna marry Hook Cause your the one for me (for me) And I'm the one for you (for u) U take th both of us (of us) And we're the perfect two We're the perfect two We're the perfect two Baby me and you We're the perfect two Bridge You know that I'll never doubt ya And you know that I think about ya And you know I can't live without ya I love the way that u smile And maybe in just a while I can see me walk down the aisle Bsec1/2 Cause your the apple to my pie You're the straw to my berry You're the smoke to my high And you're the one I wanna marry Hook Cause your the one for me (for me) And I'm the one for you (for u) U take the both of us of us (of us) And were the perfect two Were the perfect two......

Words: 500 - Pages: 2

Free Essay

Relatively Perfect

...Relatively Perfect Some individuals can identify musical notes without the aid of a give tone. They are not limited to pitch-naming, the can also perform several musical skills, such as identifying a song’s key signature, labeling all tones of a given chord, mentally notating a piece and recognizing the pitches of everyday sounds like a dog’s bark of a phone’s ring. This ability can be achieved through practice. It is said that ear-trained people cringe when they hear specific songs san out-of-tune. Although they are known to be sensitive around sounds, their hearing is no different from an “average” person’s. This musical ability is known as “perfect pitch”. The ear can be very sensitive to music since music is composed of different pitches. Pitch perception is the way a person “observes” music. There are two different pitch perceptions. Relative pitch perception, or often shorten to “relative pitch”, is basically defined as the hearing ability to identify pitches with the aid of a given pitch; it is also the ear’s ability to recognize the range between two notes which is called the interval. On the other hand, perfect pitch perception—or perfect pitch—does not need help from a reference note. A person who has perfect pitch and relative pitch could have been training through the years. Or he is born with perfect pitch and only attained relative pitch through practice. He could also be a conservatory student who mastered the art of pitch perception because of the...

Words: 1449 - Pages: 6

Premium Essay

Perfect Pizzeria

...Week 2 - Case A - Perfect Pizzeria 1. Consider the situation where the manager changed the time period required to receive free food and drink from 6 to 12 hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why? The manager’s retaliatory approach to lower the loss percentage was not a motivational factor for the employees at all when he changed the number of hours employees had to work to receive free food from 6 hours a day to 12 hours. Evidently the employees did not respect his authority as the change did not seem to have an effect on them nor did it give them any motivation to do better. These jobs where minimum pay jobs with little to no intrinsic reward or job satisfaction. He ended up with a high turnover in employees which in turn caused him to violate company policy because he lost key personnel and had to work in the food preparation himself until new hires were trained. 2. Repeat question 1 for the situation where the manager worked beside the employees for a time and then later returned to his office. During this time the employees seemed to become motivated by the fact the manager was not beyond working and doing the same tasks they performed each day. In other words, he was not presenting himself to be better than his employees and was not asking anything of them he was not willing to do for himself. This resulted in the percentage being low......

Words: 584 - Pages: 3

Free Essay

Mario's Pizzeria

...Mario’s Pizzeria John Doe OPS/571 8/10/10 The Man Mario’s Pizzeria People who are inspired to run or own they’re own business must be able to distinguish between deciding factors that are practical while optimizing the necessary processes. Mario, who owns Mario’s Pizzeria, has owned this successful business, which is located in an indoor shopping mall for 60 years. One of the issues that Mario is dealing with in his pizzeria is the wait time his customers are experiencing while waiting to be served. By reducing the wait time and creating an experience that the customers will enjoy, Mario believes that his business will grow. There are day’s that the wait time is too long, which in return is causing some customers to leave and go elsewhere. As of recently, Mario has decided for a period of two months that he will allow his grandson to make the necessary changes that are needed in order to maximize profits for the business. If Mario’s grandson proves to be an asset to the pizzeria and is able to create a system that is sustainable, Mario will then pass his business down to his grandson. One of the first deciding factors that Mario’s grandson must make is to identify problems or potential problems that can create a loss for the business. After a review of the pizzeria’s layout, it shows that there are 14 tables that sit four customers at a time, and two tables that sit two customers, which include a wait staff of four employees and two kitchen workers. In order for......

Words: 849 - Pages: 4

Premium Essay

Mini Case Analysis: Shannon's Pizzeria

...It's Getting Hot at Shannon's Pizzeria Mini Case Analysis Mohamed Al-Balawi Ryerson University CMHR505 22/05/2015 In any organization or business, there must be a constant structure of hierarchy and a recognized division of labour to maintain consistency and fluidity without the concern for internal turmoil within layers of that organization. This is not the circumstance we see here at Shannon’s Pizzeria. Shannon FitzRandolph may boast an appreciable degree and an impressive resume, but her business could collapse if she does not restructure the organization. Every business needs to divide the work to employees who are specialized or trained to perform that job. The division of labour is necessary to provide efficient results to that business. If you hire a car mechanic to bake your bread every morning, you may not reach your desired results. At Shannon’s Pizzeria, you do not need a high degree of expertise to bake pizzas or manage the store. Even if all employees have equal training, it does not mean you will realize the same performance and reach the same results. There is a structure that exists at Shannon’s Pizzeria, and it is that of a formal hierarchy. Shannon does the ethically correct thing by hiring students to be her employees. Her managers are also of a young age that worked their way up from being a day-shift employee, with no training or education necessary to be promoted. That is where the problem lies. Shannon does not have a constant structure of......

Words: 456 - Pages: 2

Free Essay

Perfect

...Perfect The only perfect human is Jesus Christ. The rest of humankind is not, cannot, and will not be perfect. Though. Adam and Eve were created perfect they were subjected to Satan who persuaded them to lose their and our perfect status. Sire (2015) tells of Sixia Lu who spoke of the workability of communism. Lu tells us communism could only work if there were perfect human beings. Well. As Lu and many have the ability or capability of being perfect. Ecclesiastes 7:20 tells us “Surely there is not a righteous man on earth who does good and never sins” (NIV, 2011). So what they were taught was a false dream. When Jesus spoke in His sermon on the mount He said “You are the salt of the earth” but that salt could lose its flavor. Jesus wants us to do good works in the world (flavor). When Jesus said “You are the light of the world” He wanted Christians to shine their light so men may see the good works they do for God and glorify God our Father (Matthew 5:14-16, NIV, 2011). Perfection has nothing to do with good works (flavor) or shining our light. To be a Christian means our first culture is not of this world but of Christ. The human race should have a life based upon Christian culture. Humans should be seen by the light they shine and flavor they show in the race of Christianity which is our culture. Shine your light and show your flavor and glorify God. References Grand Canyon University HTH 655 Lecture 3 Notes. (2015, March 9). Retrieved 2016, from Grand......

Words: 313 - Pages: 2

Premium Essay

Perfect Life

...“The secret to a perfect life is not just making money or possessing luxury objects, but is simply developing your inner self.” My Martial Arts instructor rambled on while my eyes grew teary and sleepiness began to overcome me. Little did I know that his quote about developing one’s inner self would cause such a profound impact in my life. When I was 12 years old, I joined a Martial Arts school. When I first joined, I never fully understood the connection between performing the arduous moves to the real world. I simply thought of Martial Arts as a way to learn cool moves shown throughout karate movies at the time. But as I progressed slowly – yet steadily – in my education in Martial Arts, I began to grasp the covert message. Practice. Patience. Persistence. These three values are the most important lessons Martial Arts have taught me. By practicing the punches and kicks continuously, my body begins to wear out and the thought of giving up becomes more appealing by the second. Yet I emerge persistent. By being persistent, I learn to not only endure the difficult workout in the Martial Arts, but also endure any future hardships. With practice, I have grown confident and strong, both mentally and physically. With the values that Martial Arts taught me, I will learned to be instrumental in my pursuit in learning different things in academics and in various cultures. I also learned the covert message to a perfect life: “developing my inner self.”...

Words: 253 - Pages: 2

Premium Essay

Zios Pizzeria

...ZIOS PIZZERIA HISTORY OF THE BUSINESS Serving affordable, hot and mouth-watering pizzas and pastas in the cold city of Baguio, ZIO’s Pizzeria paves its way as one of the best known Italian-Filipino fusion pizza parlor in the city. ZIO’s Pizzeria started in 2007 as a small, two-story pizza house located at # 168 Military Cut-off, Baguio City. Since becoming a hit pizza parlor, it branched out one more restaurant located # 27 Leonard Wood Road. The success of the restaurants eventually led to the birth of sister restaurant; the Kubong Sawali (well-known for authentic Filipino and Ilocano dishes) located at # 165 Military Cut-off. Under the perseverance plus the leaderships of owner Mr. Emilio S. Aglicol Jr. and his long-time partner and friend, Mr. Henry G. Revilla, the three restaurants are merged into one entity known as ZIO’s Corporation which was registered on mid-January 2013. Today, ZIO’s Pizzeria stands out as one of the most affordable and also one of the best pizza houses in the city of pines due to the persistent nature of the management and staff, countless product innovation and improvement plus the warmest of customer service. NATURE OF BUSINESS OPERATION ZIO’s Pizzeria is one of the restaurants owned by ZIO’s Food Corporation. It is a fusion of Italian and Filipino restaurant serving a wide selection of vegetarian pizzas and pastas. Aside from walk-in operations, the pizza house also have a delivery system and catering services for government and......

Words: 1699 - Pages: 7

Premium Essay

Perfect Pezzarea

... A. Executive Summary Within this report is an analysis of Perfect Pizzeria’s existing situation in relation to its operating environtment. A brief introduction will be given on Perfect Pizzeria existing condition so as to have an overview of how wel the company is doing. The group has adopted 3 perspectives to identify the problems encountered in Perfect Pizzeria, namely; Planning and Controlling, Job Design and Managing Conflict. After the identification of problems, recommendations base on individual implications will be given to tackle them so as to resolve or minimize it, improving the present condition of the company. A. Introduction While the planning function provides direction, the controlling fuction adds the vital regulatory element, allowing managers to monitor performance and take corrective action when needed. Conflict too, needs to be both controlled and managed. (Batrol, Martin, Tein, Matthews, 1998, page 640) The lack of planning and controlling often result in differences in perceptions and goals. In the case of Perfect Pizzeria, it had shown a perceived difference between managers and staff, resulting in conflicts. (Bartol, Marting, Tein and Matthews, 1998) Conflicts can be constructive as well as destructive, but if it is left unmanaged, it may result in dysfunctional effects on an organization and it’s people. To curb this, there must be good planning on the part of management. One subset of planning is in the area of Job......

Words: 2909 - Pages: 12

Free Essay

Perfect Research

...Unknown There is no hope of doing perfect research In 1998, Griffiths observed that there is no hope in perfect research (97). To understand this, one needs to define the terms research and perfect properly. Put in basic terms, research can be defined as the process of probing or rummaging again while the word perfect means a state with no flaws or errors (Chiwa 14). Griffiths argued that the solutions arrived at in any research are not absolute and are subject to change. In my opinion, Griffiths’ assertion holds water, and I unreservedly agree with him. The most common characteristic of a human being is being perfect in imperfection. Put differently, human beings are not perfect. As such, one wonders how an imperfect person can develop a perfect product. Besides, to draw their conclusions and make recommendations, researchers rely on data collected from respondents. This data may be inaccurate as a result of bias or pure imperfectness of the respondents. To crown this, it is a well known fact that, in a given research, some faults must occur (Okerosi 36). If the researcher cannot have control over these limitations, how can he guarantee a perfect research? Human mind is naturally inquisitive and introspective and, as such, must keep on improving the past. Thus, different people search more on topics that have already been done to come up with new ideas and, subsequently, bring developments. If a research were perfect, it would not need any improvements. For example,......

Words: 852 - Pages: 4

Free Essay

There Is No Perfect Research

...gaining full knowledge of the dynamics of an entity is clear evidence that man is interested to fully utilize and dominate the world. Why else would someone make inquiries into something that will not be of help to them, and is already aware of it existence? Research is aimed at searching for a complete understanding of an existing entity known to man. However, every research conducted by man has been proved that there is no hope of doing perfect research (Griffiths, p97). I fully conclude with the observation of Griffiths. Martin Shuttleworth defines research as “… the definition of research includes any gathering of data, information and facts for the advancement of knowledge.” A perfect research would mean that the research with no doubt is a replica of the process and elements involved in the creation of an entity. Does the human being have the power to create replica of what they are not fully familiar? Research after research has been met with critic to explain errors, bias, faults and weakness of the research. If the research were perfect, there would be no existence of vocabulary such as random and systematic errors associated with quantitative and qualitative researches respectively. There are a multiple number of research that have had to be thrown to the dustbin, and some revised due to weakness and discovery of newer dimension and light in the entity that were being researched. Example one (high speed trains) China has unveiled high speed trains (with......

Words: 779 - Pages: 4

Premium Essay

Perfect Pizzeria

...Case Study #1 1 Perfect Pizzeria – A Not-So Perfect Organization In the case study Perfect Pizzeria, the area supervisor has many problems that need his attention. The largest appears to be the organization. In this case study I will assume that the area supervisor has the authority to affect change within his organization (i.e. he is the franchise owner). Being in an area with few job opportunities should give him the perfect opportunity to recruit bright, ambitious, and motivated people to staff his pizzerias. How can the area supervisor change his organization to achieve a more fluid corporate culture? I think this change can be achieved by human resource changes, structure changes, motivational changes, and reward for good performance as well as accountability for poor performance. Each one of these areas will require a change from the corporate level. For the sake of my case study I am going to assume that the area supervisor (franchise owner) can lobby to achieve this change within the organization. The first area to look at would be the human resource changes needed in the business. Perfect Pizzeria must have a clearly defined and documented process of Recruiting, Hiring, New Associate Orientation, and Associate Retention. Let us first look at Recruiting of new Associates. This would be criteria established for all levels within the organization (manager, assistant manager, night manager, and pizza maker). The process should explicitly state that the......

Words: 2328 - Pages: 10