Submitted By gabirelvin
Outbound Call Script (example)
Good Morning/ Good Afternoon this is _________ calling with Safe Streets. Can I please speak with Mr. /Mrs. ______? Potential Candidate Response: - This is Mr. /Mrs. _______ how can I help you with? * SSREP:
The purpose of this phone call is, I wanted to see if you were still interested in the call center representative position that you applied for online with Safe streets. * Potential Candidate Response: Yes, Can you please remind me what this job inquires and a little about the company. I have field out so many applications and I’m trying to figure out which application this was for.
Yes not a problem, we are an authorized dealer for the company ADT. This position is and outbound sales rep position where you would contact ADT customers who have expressed their interest in gaining ADT systems in their homes through our websites. Our Call centers representatives get paid weekly. The pay rate is based off your experience and the rate is on average of $18/hr. * Potential candidate: Ok, Yes I would be interested in the position.
Pre-Screen Interview * SSREP:
Great I would like to ask you a few questions 1. Can you tell me a little about your pervious work history? “Potential Candidate Responds” 2. What does customer service mean to you, and what do you enjoy most about customer service? “Potential Candidate Responds” 3. Tell me a little about your educational background? “Potential Candidate Responds” 4. Our company is a security base, and our policy requires all our potential candidates to pass a background check. Would you be able to pass a back ground check?
Potential Candidate: Yes, I would be able to pass a background check.” (If potential candidate advise that they have felonies please…...