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Managing Improvement

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Managing Improvement

Understand the Effectiveness of the Organisation and own Ability to Manage and Improve Quality to Meet Customer Requirements
Critically assess the organisations effectiveness in managing quality to meet or exceed customer requirements

There are several Welsh Government legislative guidelines that influence quality within healthcare at both strategic and ground level. Everyone who works in or for the NHS is there, first and foremost to serve the public. Therefore, everyone at every level has a part to play in driving up standards of safe, effective, patient-centred care. The consistent delivery of safe, high quality care relies on contributions from a wide range of organisations, individuals and stakeholders. The Welsh Government’s, Achieving Excellence: The Quality Delivery Plan for the NHS in Wales (2012/2015) sets out their ambitions for achieving excellence in Welsh Healthcare by 2016. Their vision is for a quality driven NHS, focused on providing high quality care and excellent patient experience. These standards “are key to underpinning the vision, values, governance and accountability framework for the new NHS Wales” and are seen as a key tool, alongside the guidance from the 1000 Lives Quality Improvement Campaign and other initiatives in helping to drive up clinical quality and patient experience. The aim is been to map the quality standards more closely with service specific and professional standards and quality requirements such as the National Service Frameworks (NSF), National Institute for Clinical Excellence (NICE) and its Intelligent Targets so that there is potential for a common language across all health services. Healthcare Inspectorate Wales uses these standards to undertake a level of testing and validation each year with each Health Board, but the onus is on health board and services to demonstrate they are…...

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