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Management Process of Etisalat Lanka (Pvt) Ltd

In: Business and Management

Submitted By DiliniChathurika
Words 6315
Pages 26
Table of Content

1. Acknowledgement…………………………………………………….....2 2. Summary………………………………………………………………...3 3. Introduction…………………………………….……………………..4-5 3.1. Etisalat in Sri Lanka 3.2. Management Functions
4. Objectives………………………………………………………….……6
5. Methodology……………………………………………………………7 6. Analysis……………………………………………………………...8-26 6.1. Planning 6.2. Organizing 6.3. Leading 6.4. Controlling 7. Findings………………………………………………………………..27
8. Recommendation………...…………………………………………….28
9. Conclusion………………………….………………………………….29 10. References…………………………………………………………….30 11. Appendix……………………………………………………………...30

1. Acknowledgement First and foremost we wish to express our heartiest thanks to express our lecturer Mr.S.D.Jayasooriya for prompting us to doing this project, not only suggested but provided full guidance in what way can this aspect covered. We will be failling in our duty if we do not pay our thanks to those who have helped and encourged us in the doing of this project.
We are grateful to our course director Mr.Thepul Ginige who was kind enough to help us in various ways. We wish to convey our hearty thanks to the authority and staff of National Institute of Business Management for provide us to good environment and facilities to complete this project. In addition, we would like to thank, Miss.Avera Ranasingha & Mr.M.Farzaam Fazil, Branch Manager and Customer Care Executive of Etisalat Lanka (Pvt) Ltd, Flagship Store, Galle Branch for providing us valuable information as the guidance of our project. We pay our hearty thanks to our parents for their sustenance and patience during the doing of the project. Eventually, we thank our friends who have helped us in anyway in the completion of this project. Atlast, we gratefully acknowledge to everyone who have…...

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