Premium Essay

Ksa and Task Statement

In: Business and Management

Submitted By sheiladir
Words 1034
Pages 5
Task Statements: Human Resource Receptionist Student Name | Sheila Humphrey |

What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure, tools, equipment) | Why is action performed (purpose) | Disseminate mail | Incoming mail | Recieve delivery from Mail room | Disburse mail to the appropriate employees | Schedule appointments | Schedule appointments for employees and new hires | Schedule appointments in outlook | Schedule meeting for staff and new hires. | Corresponding | Incoming inquires | Use of word and excel | Initiate responses to incoming inquiries | Answer Phones | Incoming calls | Switchboard | Forward to appropriate employee | Greeting | Incoming clients/employees | Front desk | To ensure hospitality at the front desk | Filing | Employee files and incoming correspondence | Files/filing system | The ability to file and retrieve files as needed in current filing system. | | | | | | | | | | | | | | | | |

Task Statements 1 | Receive and disburse incoming mail to the appropriate employees. | 2 | Schedule appointments for employees and new hires | 3 | Correspond with the income inquires | 4 | Answering the phones and directing calls to the appropriate employee. | 5 | Receive incoming person with hospitality | 6 | File personal files and incoming correspondence | 7 | | 8 | |

KSA Statements: Human Resource Receptionist Student Name | Sheila Humphrey |

| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Disseminate mail to appropriate employee | Knowledge of personal and departments | One year experience | Ability to read proficiency | 2 | Schedule appointments | Knowledge of calendar and outlook | One year experience | Ability…...

Similar Documents

Premium Essay

Hrm Task Analysis

...KSA Statements: Human Resource Receptionist Student Name | Mary-Claire Jennings | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer the telephone using a multi-line switchboard to transfer calls to intended recipient | * Knowledge of operating a multi-line switch board | * Communicate effectively and clearly * Phone etiquette | * Competent * Route calls * professional | 2 | Greet and Welcome employees and visitors to demonstrate good customer service | * in a friendly manner | * Customer service relations | * Listen * communicate | 3 | Maintain personnel files in alphabetical order to maintain file organization. | * Knowledge of using the organization alphabetical filing system * Filing procedure | * File alphabetically | * 100% accuracy * Retrieve documents and reports easily | 4 | Prepare letters and related documents using Microsoft Word to communicate with employees and stakeholders of the organization | * Knowledge of MS office software | * Typing * Writing * Computer * MS office | * 100% accuracy * Format * Prioritize | | * Using computer * Using faxes * Using copiers | * Type * Write * computer | * 45 wpm 100 % accuracy * Format * Prioritize jobs | 5 | Assist Public and employees with personnel questions Using the company policy and procedure to ensure the correct information is......

Words: 595 - Pages: 3

Free Essay

Ksa Market

...Saudi Arabia (US$ m) 2004 84 948 125 998 -41 050 -5 205 478 -26 878 53 343 2005 126 117 180 712 -54 595 -7 843 1 -26 804 91 471 2006 147 391 211 305 -63 914 -12 093 642 -35 030 100 910 2007 151 547 234 145 -82 598 -22 897 238 -32 118 96 770 2008 201 525 309 784 -108 259 -26 320 -3 188 -43 987 128 030 Trade balance Goods: exports fob Goods: imports fob Services balance Income balance Current transfers balance Current-account balance Table 4 indicates the current account of Saudi Arabia. Graph 2 indicates that mineral products constitute about 90 % of Saudi Arabia's exports. Over half of Saudi Arabia's GDP is managed by the government (given its dominance of the oil sector 14 15 16 17 Briefing document: Kingdom of Saudi Arabia. SA / KSA JEC, 19 – 23 February 2009, DTI Country Report:: Saudi Arabia - June 2009. The Economist Intelligence Unit. www.eiu.com Doing Business 2009. World Bank Country Forecast: Saudi Arabia – July 2009. The Economist Intelligence Unit. www.eiu.com 8 and the large size of a number of non-oil state and parastatal companies). Graph 3 indicates that foodstuffs are about 14 % of Saudi Arabia's total imports. Graph 4 indicates the main export destinations for the exports of Saudi Arabia's products in 2008 while graph 5 indicates the major countries from which Saudi Arabia has imported from in 2008. Graph 2: Major Saudi Arabia's exports to the world in 2008 (% Share) 2% 3% 5% Mineral Products Chemical Plastic Other 90% Graph 3:......

Words: 19581 - Pages: 79

Free Essay

Task

...Review – Conditionals * Doc 5.5 Cases for Discussion/ Doc 5.6 Crisis Management Scenarios for Discussion | Crisis Management Extra ReadingsICE forum follow up task: Language Review C Discussion | Week 6 Overview Lesson 1 | Homework | Lesson 2 | Homework | * Introduction to Coursework 3 and Portfolio – hand out Student Guidelines for CW3 * Doc.6.1 Evaluation: Introduction to Evaluation – Criteria – Evaluation of SourcesNote: Ss to prepare a seminar for Lesson 2 in Week 8 where they have to introduce their topic, title and sources, and explain why they were chosen (how many, different types, etc.) | 1) Ss do web search on crises, choose topic and write a title for assignment2) Download from ICE & read doc on ‘Research Sources’3) Preview Doc 6.2-A - vocabulary for Titan case study | * Doc 6.2-S Titan Case Study (based on old ML)OR * Doc 6.2-S - Speed Reading Comprehension Questions – ‘Keeping your client relationship afloat’ (based on old ML – see ppt in relevant folder). | Students choose sources and begin note-taking doc for their sourcesSelf –Study:1) Download & read docs on Recording References’ & ‘Using Quotations and Citations’2) Read p.131, ML - Reports | Week 7 Reading Week Week 8 Overview Lesson 1 | Homework | Lesson 2 | Homework | Toyota Case Study – * Doc 8.1 S Task Sheet – Discussion and Listening * Doc 8.2 A – Article 1 - Accelerating towards crisis: a PR view of Toyota’s recall * Doc 8.2 S: Note-taking *......

Words: 461 - Pages: 2

Free Essay

Task Statement : Receptionist

...Task Statements: Human Resource Receptionist Student Name What action is being performed (verb) To whom/what is the action directed (receiver of the verb) How is the action performed (procedure, tools, equipment) Why is action performed (purpose) Maintain Personnel files System database and file folders Organization Review and process Forms Computer Retrieve and update information Assist Public and employees Company policy and procedures Give information Answer Incoming calls Multi-line switchboard Direct to appropriate employee or department Screen Visitors Log book Assist with questions and direct to appropriate person Monitor Staff time and payroll items Timesheets and log sheets Accurate payroll processing Handle HR Director’s calendar Calendar in MS Outlook Time management and Coordinate schedules Receive Office mail and package deliveries Proper Sorting Distribution Task Statements 1 Maintain personnel files using system database and file in respective folders for organization of files. 2 Review and process forms for personnel changes using the computer system to retrieve and update documents and information. 3 Assist the public and employees by providing company policy and procedures to ensure correct information is given. 4 Answer incoming calls using a multi-line switchboard to direct call to appropriate employee or department. 5 Screen and welcome visitors by signing the log book to direct to appropriate person and assist with any......

Words: 272 - Pages: 2

Premium Essay

Consequences of Domestic Oil Consumption in Ksa

...the domestic consumption is steadily increasing. Despite various programs implemented to diversify the economy by the government, Saudi Arabia is a “Petro state” meaning its economy is heavily dependent on oil related export revenues. In the Kingdom, the oil and gas industry accounts for approximately 75% of the budget incomes, 45% of the GDP and 90% of the total export revenues. Fattouh argues that it is not unlikely that the increasing domestic demand for crude can deteriorate the spare capacity that Saudi possesses. It should be noted that it is mostly the spare capacity, which constitutes the importance of the Saudi regime in worldwide oil market. The spare capacity is used as a cushion policy, in which KSA holds 1.5 to 2mbd that can be brought quickly into production. The spare capacity often defined as an “insurance policy” to counteract “unforeseen supply” disruptions in the oil market such as wars, strikes, natural disasters reference. Also it is the ability and experience to manage the spare capacity that the country holds, is the main reason behind western powers to back the regime up and consequently the survival of the current regime from the Arab Uprisings. The energy demand in the Kingdom increases when the income per capita increases, but it is not declining when it is not. The wasted amounts due to the low efficient use encourage by subsidies, can limit the country’s export volume in the future as......

Words: 3930 - Pages: 16

Free Essay

Statement

...giving him a ticket for the parking violation when I finish withdrawing the money, and half of the car’s body was out of the zone when the officer was giving the ticket, because saw me finish withdrawing and was about to leave with me before the officer came. and I really did not mean to violate the law, we should not park in the handicapped zone even for a second. However, it's the first time ever for him to do that, and he had always followed the law. I actually should pay this penalty if it really occurs, because all of his behaviors were for helping me. Words failed me to express how guilty I feel for, and I just beg you forgive him this only one time. Please give him a chance. Thank you so much for your time to read this statement. Sincerely,...

Words: 268 - Pages: 2

Premium Essay

Ksas

...Find a recent article (no more than a year old) that identifies KSAs that will be critical for managers in the immediate future. Provide a summary of the article (and each KSA in the article) and discuss its management development implications in your discussion forum. Knowledge, Skills, and Abilities (KSAs) are determined through qualifying education, experience or background. When responding to job vacancies, the application should display KSAs that are specifically addressed in the advertisement. If the individual(s) skills match the KSAs in the advertisement closely than they are a better prospect for the job. KSAs are important because they help determine the most qualified candidates from the unqualified candidates for vacant positions. Prospect (applicant) KSAs are compared to the skills and requirements for the positions listed. The article I chose was a government item titled KSAs to be Phased Out. This article is about the Office of Personnel Management (OPM) wanting to phase out the KSA questionnaire that is given to applicants that apply for government jobs. The reason the OPM would like to discontinue it is because they feel many individuals who could possibly be good candidates for the jobs will not apply because of the lengthy KSA questionnaire. There can be many advantages and disadvantages to phasing out the KSA questionnaire, however OPM feel individuals should be able to apply with a resume like they would for private companies. This decision will bring......

Words: 514 - Pages: 3

Premium Essay

Ksa Statement

...KSA Statements: Customer Service Associate Student Name | Joseph Williams | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Customer Service Associates are expected to give great customer service. By giving great customer service, it ensures that customers are more likely to return. | Prior retail experience preferred but not a requirement. First-time job applicants encouraged to apply. | Bilingual employees preferred but not a requirement. High school diploma minimum required. | Quick thinking and must be able to handle any situation that may occur to rectify the situation. Have to stand for long periods of time. | 2 | Associates are expected to handle cash register operations such as making sure the customers receive the correct change | Prior cash handling experience preferred but not a requirement. | High school diploma minimum required. Should be able to have basic arithmetic skills | Must be able to count effectively when handling money around the registers and verifying money count with managers. | 3 | Associates are to assist in store inventory. If the counts are off entirely, it can result in the store having too little or too much in stock. | Prior stockroom experience is preferred but not a requirement. | High school diploma minimum is required. Should be able to have basic arithmetic skills. | Must be able to follow directions and procedures when transporting...

Words: 573 - Pages: 3

Premium Essay

Mission Statement and Hr Implications

...Institute of Technology, Blanchardstown Dublin 15. Word Limit for Assignment: 2000-3000 words Actual word count: 3170 Higher Certificate In Business Studies Human Resource Management 12/11/2013 Table of Contents Question 1: Mission statement and culture and the HR implications 2 Q2: CSR and HR's role in its implementation 5 Q3: Job analysis and job analysis techniques 7 Q4: Job description 9 Q5: HR in small versus large organisations 11 References: 12 Question 1: Mission statement and culture and the HR implications The organisation I am going to base my answer on, is Castleknock Golf Club where I am currently employed. Both the mission statement and the culture of an organisation are responsible for how the company runs, its success and existence. Mission statement The mission of an organisation is a statement of how it intends to fulfil its purpose. The main mission statement of Castleknock Golf Club is to provide an excellent dining environment while at the same time providing a high standard of customer service which customers would come to expect from such an establishment as Castleknock Golf Club. HR plays a vital role in an organisation, focusing on its mission statement and culture which are essential for its existence. Understanding the organisation's purpose , identifying strengths and weaknesses, its competitors and implementing new strategies helps a business grow. In order to reach the goal of a company, HRD...

Words: 3347 - Pages: 14

Premium Essay

Task

...the organisations need and vision. This is scheduled to be completed by September 2015 if all goals and tasks are completed. The goals and tasks that are required to be completed are: * Breakdown current process and procedure to find why it is not working effectively and efficiently * Define how the new process and procedure will differ * Create a new criteria, process and procedure based on the difference * Draft and gain approval for new recruitment and selection documentation * Create a training plan for those involved * Create a guide for early stage implementation * Deliver new recruitment and selection process to organisation There will be resources required for this projects completion; some of these include extra knowledge on recruitment; time management for meetings; technology and technological applications and key stakeholders. Key stakeholders are a big resource for this project because they will have a major influence over the criteria for the process and how it is presented. The key stakeholders we speak of are Clients, all involved in the recruitment and selection process and the board of the organisation. All areas of the organisation are going to be affected by the change, as they will need to follow a new process when recruiting staff. The criteria will change significantly to reflect the organisations vision. * Project Scope Statement The project is about creating a new recruitment and selection process that better reflects the......

Words: 977 - Pages: 4

Premium Essay

Task Statement and Ksa

...Public and employees verbally Answer personnel questions Follow Company policy Mindfully Dispensing Information Process forms Review Personnel changes Monitor Staff time Time clock Payroll items Handle Directors calendar Directory Keep organization File paperwork File cabinet Keep organization Type paperwork Computer As needed Answer Incoming calls Multi-line switchboard Direct to appropriate employee Task Statements 1 Maintain personnel files alphabetically for organization. 2 Perform administrative functions with a computer for office personnel. 3 Assist public and employees verbally by answering personnel questions. 4 Follow company policy mindfully to dispense information. 5 Process forms for review of personnel changes. 6 Monitor staff time on the time clock for payroll items 7 File paperwork in a file cabinet for organization. 8 Answer incoming calls on a multi-line switchboard and direct to appropriate employee. KSA Statements: Human Resource Receptionist Student Name Dominique Jordan Task Statement Knowledge Skill Ability Background image of page 1 (copy/paste all task statements here) (cognitive skill) (learned) (competence) 1 Maintain personnel files alphabetically for organization. Knowledge of handling personnel files One year experience in an office setting Able to alphabetize files 2 Perform administrative functions with a computer for office personnel. Knowledge of Microsoft word, excel, and PowerPoint Experience in an office setting Able to perform computer......

Words: 299 - Pages: 2

Premium Essay

Ksa Review

...Literature Review While completing the task statements and the KSA statements I realized that this type of job analysis could be very effective when creating a new position. There are many different strategies that have been used to determine what type of analysis should be used for what each individual company may need. I came across an article that did a study and review on what KSA’s would be required to do a job analysis that was based on groups, in order to determine what KSA’s are needed for teamwork. The study concentrated on three areas based on groups. The first one was KSA’s instead of personality traits. Second, team KSA’s as opposed to technical KSA’s and last team versus individual analysis. The article stated that focusing on KSA’ s characterize traits such as trust, helpfulness and supportiveness which are all excellent traits to have when working with a team. The study focused more on team instead of technical KSA’s because team was directed more towards social and interpersonal skills that are needed for teamwork. The team versus individual part of the study focused on each individual within the team specifically because each team member is an individual hired separately from the other team members and when they are evaluated that is also on an individual basis. So to focus on the team itself would not be fair to each individual. I read another article that talked about strategic job analysis and hoe the KSA’s are used to measure the effective......

Words: 879 - Pages: 4

Premium Essay

Ksa and Uae

...presented in the GCC countries and their cultures are almost the same. Their difference can't be told unless they're experienced. One would prefer The United Arab Emirates due to its superiority in education, traffic system and women rights to Saudi Arabia. Education is one of the vital needs of a society. Its value can be reflected on school students starting from elementary to high school. The educational system in KSA is known to have low standards. Not only curriculums there are noticeably weak and basic comparing to the international standards, but also they're being taught in Arabic and missing the international language, English. However, all universities around the worlds even in KSA are providing an English system which will create a large obstacle to students who graduated from Saudi's schools. According to the Ministry of Education in Saudi Arabia (2010), the studies show that about 85% of students who graduated from Saudi Arabia are spending at least one year of their life after graduating from their high school just to learn English. In contrast to KSA, UAE is considered to have better level of education. The system provided there is well-organized for all generations. Curriculums are being taught to prepare students for their universities starting from elementary school by offering them some subjects in English, such as Math, Chemistry and Physics. Moreover, the students have several options of majors after graduating from the high school. They also......

Words: 424 - Pages: 2

Free Essay

Statement

... ANALYSIS, FINDINGS and RECOMMENDATIONS 1.1 Company Profile Background of Dhaka Bank Limited (DBL): DBL is a scheduled bank that was incorporated under the Companies Act 1994, started its operation on July 1995 with a target to play a vital role on the socio-economic development of the country. Aiming at offering commercial banking service to the customers’ door around the country, DBL established 20 branches up-to this year. This organization achieved customers’ confidence immediately after its establishment. At the end of year 2007 the equity ownership of DBL was as follows: Ownership Structure Sponsors Institutional Investors General Public Foreign Chart 1.1: Ownership Structure Source: Dhaka Bank Annual Report 2007 (A) Mission Statement To be the premier financial institution in the country providing high quality products and services backed by latest technology and a team of highly motivated personnel to deliver excellence in Banking. An Evaluation of Business and Financial Performance of the Dhaka Bank Limited 1 January 2005 and 31 December 2007 Slogan Excellence in Banking Objectives • • • • • Be one of the best banks of Bangladesh. Achieve excellence in customer service next to none and superior to all competitors. Cater to all differentiated segments of Retail and Wholesale Customers. Be a high quality distributor of product and services. Use state-of the art technology in all spheres of banking. DBL is now offering different types Depository product for......

Words: 6510 - Pages: 27

Free Essay

Government Ksa

...administrative or academic documents summarizing data or information, or wrote instructions for routine processes. Prepared written materials in response to general inquiries and requests for information. At UMUC, I drafted updates to the electronic reserves manual once per semester. I updated records in OCLC and perform other tasks associated with borrowing through OCLC or document delivery vendor within 24 hours of status change. I was responsible for updated the electronic reserves web pages as needed directed by the Electronic Reserves Librarian. Working under the direction of the Collection Development Librarian, ensure all ordered books have been added and deleted in the Access database. Reviewed shelf list and run end of the year fiscal reports: purchases, deletions, and donation as directed by the Collection Development Librarian. At UMB, I also performed specialized clerical procedures for adding material to library collections such as updating shelf list and online serials list, preparing volumes for binding, verifying material against existing cataloging and reporting discrepancies. At the EPA, I provide general administrative support for task functions, assists with maintaining statistics and compilation of monthly reports assist in maintaining inventory and project files by using Microsoft Excel. Participating in the preparation of monthly statistical and narrative reports, may support ILL through use of OCLC and request received from other Agency service......

Words: 1177 - Pages: 5