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Ksa and Task Statement

In: Business and Management

Submitted By sheiladir
Words 1034
Pages 5
Task Statements: Human Resource Receptionist Student Name | Sheila Humphrey |

What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure, tools, equipment) | Why is action performed (purpose) | Disseminate mail | Incoming mail | Recieve delivery from Mail room | Disburse mail to the appropriate employees | Schedule appointments | Schedule appointments for employees and new hires | Schedule appointments in outlook | Schedule meeting for staff and new hires. | Corresponding | Incoming inquires | Use of word and excel | Initiate responses to incoming inquiries | Answer Phones | Incoming calls | Switchboard | Forward to appropriate employee | Greeting | Incoming clients/employees | Front desk | To ensure hospitality at the front desk | Filing | Employee files and incoming correspondence | Files/filing system | The ability to file and retrieve files as needed in current filing system. | | | | | | | | | | | | | | | | |

Task Statements 1 | Receive and disburse incoming mail to the appropriate employees. | 2 | Schedule appointments for employees and new hires | 3 | Correspond with the income inquires | 4 | Answering the phones and directing calls to the appropriate employee. | 5 | Receive incoming person with hospitality | 6 | File personal files and incoming correspondence | 7 | | 8 | |

KSA Statements: Human Resource Receptionist Student Name | Sheila Humphrey |

| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Disseminate mail to appropriate employee | Knowledge of personal and departments | One year experience | Ability to read proficiency | 2 | Schedule appointments | Knowledge of calendar and outlook | One year experience | Ability…...

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