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Installing a Voip System

In: Computers and Technology

Submitted By tmfc1976
Words 3299
Pages 14
MIS535 – Managerial Applications of Information Technology

Course Project: Installing an IP Phone System

Company Information and Abstract:
Holt’s Cigar Company has been in business for over 100 years. The first store opened in 1898. There are now two retail locations in the Philadelphia area. Holt’s also provides a mail order service where cigars can be purchased online or by phone in most states. Holt’s Cigar Company is also part of Ashton Distributors. The same person owns them. Holt’s is the retail store and Ashton is a wholesale company. The total amount of employees for both companies is around 100 people. I work in the IT Department. We are in charge of maintaining the network, helping users, and maintaining the phone system. The phone system is over 10 years old and is an analog system. This system runs off of Windows Server 2000. Windows Server 2000 is very old software and Microsoft does not support it anymore. So this means there are no new updates or patches to software. This can leave our phone system open to outside attacks from hackers. Our biggest problems with the current system are functionality and features. The system randomly stops working about once a week and this usually occurs during business hours. The server needs to be re-booted when this happens. The IT Department cannot re-boot this system remotely. It must be manually re-booted at our Northeast Philadelphia location where it is housed. The phones will not work at all until one of us re-boots the server. This downtime can seriously damage our sales because the customer service representatives cannot take calls. This is also a burden on the IT Department because this can happen when we are not in the office causing the downtime to be longer. This phone system also lacks the features necessary to improve the overall sales of both companies. Managers…...

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