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Influencing and Communication

In: Business and Management

Submitted By fionayuhan
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Chapter 15 Influencing and Communication.
Target Skill: Communication skill: the ability to share information with other individuals.
Fundamentals of Influencing
Defining Influencing
Influencing is the process of guiding the activities of organization members in appropriate directions.
Appropriate directions are those that lead to the attainment of management system objectives.
The primary purpose of the influencing subsystem is to enhance the attainment of management system objectives by guiding the activities of organization members in appropriate directions.
The process of the influencing subsystem involves the performance of six primary management activities: Leading, Motivating, Considering groups, Communicating, Encouraging creativity and innovation, Building corporate culture.
Emotional Intelligence
Emotional Intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as the emotions in relationships with others.
Communication
Communication is the process of sharing information with other individuals.
Information is any thought or idea that managers want to share with others.
Interpersonal Communication
To be a successful interpersonal communicator:
-How interpersonal communication works
-The relationship between feedback and interpersonal communication
-The importance of verbal versus nonverbal interpersonal communication
How interpersonal Communication Works
-The source/encoder is the person in the interpersonal communication situation who originates and encodes information to be shared with others. Encoding is putting information into a form that can be received and understood by another individual. Putting one’s thoughts into a letter is an example of encoding.
-The signal. Encoded information that the source intends to share constitutes a message. A message that has been transmitted from one person to another is called a signal.
-The decoder/destination is the person or persons with whom the source is attempting to share information.
Successful and Unsuccessful Interpersonal Communication
Successful communication refers to an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are the same.
Unsuccessful communication is an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are different.
Barriers to Successful Interpersonal Communication…...

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