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Impact of Emotional Intelligence Individual Performance

In: Philosophy and Psychology

Submitted By marriam
Words 2397
Pages 10
Impact of emotional intelligence on individual performance
Marriam Naseer
Mphil-11
Quaid-I-Azam University Islamabad.

1: Introduction:
Emotional intelligence:

There have been numerous definitions of what constitutes emotional intelligence. All reference the thoughts and feelings behind people’s actions, which guide their response patterns in different situations. It therefore follows that people who are emotionally competent are able to recognize these different emotional patterns in themselves and others, and to direct them in appropriate ways. (Clíona Diggins, Pearn Kandola, 2004).
EQ is a subset of social intelligence, a set of mental abilities separate from personality. Goleman’s (1995, p. 34) “notion of EQ includes knowing what you are feeling and using that knowledge to make good decisions”.
Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.
Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions"
EI is composed of five dimensions:
Self awareness: being aware of what’s you are feeling.
Self management: the ability to manage your own emotions and impulses
Self motivation: the ability to persist in the face of setbacks and failure.
Empathy: the ability to sense how others are feeling.
Social skills: the ability to handle the emotions of others.

Literature review: All managers have to make decisions – and often these…...

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