Free Essay

Huffman Trucking Service Request Sr-Ht-010

In: Computers and Technology

Submitted By kmarx0811
Words 3605
Pages 15
Huffman Trucking Service Request SR-ht-010
NTC/361

Huffman Trucking Service Request SR-ht-010
Huffman Trucking is a national transportation company that provides carrier services for various vendors, including the United States Government. At present the company has a main office in Cleveland Ohio and hubs located in California, Missouri, and New Jersey (Apollo Group, Inc., 2012) . The ability to remain competitive relies on capable employees and efficient systems that operate at full capacity. The company is in the midst of developing the yearly budget and is examining all of the current systems in place. The Chief Information Officer (CIO) has requested a full review of all the current telephone and data network systems in all locations. Along with the review, recommendations for changes are also required. This document will outline Huffman Trucking’s systems and identify areas for improvement to maintain the company’s high level of service.
Telephone Systems
Looking at the current systems in the four plants and offices one can see that all four of the offices and plants have different telecommunication systems. Huffman Trucking has locations in four states with offices and plants located in California, Missouri, New Jersey, and Ohio. Many of the locations are using wiring that is not adequate for the system to have the capabilities to function in a business capacity. The California and New Jersey locations use a plain old telephone system (POTS), Private Branch Exchange (PBX). When using the PBX system they only have a limited number of lines coming into the system, thus making it difficult for upgrading. Many of the locations do not currently have a voice mail feature on their telephones. have the abilities to even have voice mail on their original systems so they have had to use other way in which to get their voice mail. The system is also not able to handle the volume of calls coming in on a daily basis. Huffman Trucking is trying to upgrade to a system that can be used to connect to all locations instantly. This will allow more effective service to the consumers. The California diagram does not show telephones, so one can assume that they are using VoIP software, thus meaning that all calls must be made from the computer terminals listed.
Plain old telephone service (POTS) is the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network (Wikipedia, 2012).
Some of the protocols that maybe included in a typical telephone system are: * Tones sometimes known as dial tone and the ringing signal. * Operator service for such things as conference calling, long distance calling, or for directory assistance. * Communication options, such as duplex or bi-directional.

Some of the Advantages and Disadvantages of Huffman’s current telephone systems include the following factors:
Advantages
* Intercom used internally * More cost-effective with using current equipment * T-1 or a dedicated line is required for telephone system * Reliability caused by familiarity * When dialing internally prefix of number is shared with all extensions. * Efficiency, flexibility, expandability, and professionalism.

Disadvantages * Additional lines will be required when using dial-up modems. * Easier for outside security issues to arise. * Upgrading can be costly. * No battery backup in case of power outages. * Some systems have no Caller-ID. * System may not be as clear as other systems.

Recommendations for Huffman Trucking include all offices upgrade to Voice over Internet Protocol networks. Huffman needs to look at the inconsistency of their telephone system. With the use of old technology and with the use of the POTS and the old system PBX system they should realize that newer equipment is needed. The best way for Huffman to make the right decisions on exactly what equipment to upgrade they should look for what works and what does not. A few of the items that can be considered prior to purchase are: * Lower usage costs * Enhance feature sets and communication capabilities * Create a uniform service network throughout the corporation.

Network Protocols
Huffman Trucking utilizes different protocols in their respective plant and office facilities. Protocols are sets of rules that define how two devices communicate over the internet. There are three specific pieces that protocols define. Syntax, Semantics, and Timing (Shelly, Cash, & Serwatka, 2004) . Syntax involves the coding and formation of the data. Semantics deals with the information needed for establishing a connection. Timing refers to how the flow of data is controlled on the network. The most common type of protocol used today is Transmission Control Protocol/ Internet Protocol (TCP/IP).
There are currently three plants at Huffman Trucking that utilize the first type of protocol, Transmission control protocol/Internet Protocol (TCP/IP). This type of protocol system deals with the exchange of packet information among differing networks such as Local Area Networks (LAN) using Ethernet and Token Ring, and also Wide Area Networks (WAN). The system is composed of five layers which are used to prepare and transport data using a packet system. The data is broken up into packets and sent to each individual layer which prepares it for transmission and then sends the information across the network (Shelly, Cash, & Serwatka, 2004). The IP layer addresses the packets for transmission while The TCP layer prepares the packets and initiates the transfer. Error checking and address confirmation guarantees data transmission along the network. The three plants using TCP/IP protocols at Huffman are Missouri Plant (Token Ring Network), California Plant (Ethernet Network), and Ohio Plant (Token Ring). Additionally the New Jersey Office also uses TCP/IP protocol (Apollo Group Inc, 2012).
Another type of protocol identified was Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX). This type of protocol was used in the Missouri and Ohio Office of Huffman Trucking. The protocol allows data packets to be transmitted over different types of Local Area Networks. Novell Netware communications developed this specific protocol after a previous one known as Xerox Network systems was not accepted because of the large use of TCP/IP. This protocol is not supportive of other networks or applications and does not involve internet connections (Torpey, 2011). It is mainly used on local networks and with Novell Netware’s clients and servers. Both office facilities using this type of protocol have Novell Border Manager servers and Lotus Notes.
The existing protocols are in place due to the type of equipment and system set up in each location. The majority of facilities use token ring type networks which work best with TCP/IP protocols for packet based transport. The remaining locations that are using the IPX/SPX protocols are still using Novell servers and they only work with that type of protocol which makes it less expensive than upgrading the systems.
The advantages for using the TCP/IP protocols with the current systems are noted as follows: * Failure Recovery feature * Networks may be added without interruption * Error checking capabilities * Compatibility with other platforms (Siyan & Parker, 2002)
Among the disadvantages are that TCP/IP cannot transfer real time data quickly. The reason is the error checking interferes with streaming and audio/video transfer so that type of transmission is done on a different protocol (Shelly, Cash, & Serwatka, 2004).
There are not many advantages for the continuing use of IPX/SPX protocols since TCP/IP has phased out most of its use in business and enterprise use. The disadvantages are mainly that the protocol is unable to support other hardware or applications and there is no internet usage. In addition Novell has stopped making the protocol and does not support Netware any longer (Torpey,2011).
Recommendations for improving communications within Huffman are to update the servers that are currently using IPX/SPX protocols and replace them with TCP/IP protocols for greater compatibility and networking with the other hubs. The addition of up to date technology would be an asset to the company’s additional facilities. The benefits would be improved communications and increased turnaround time for vendors and consumers. The internal communications would also be improved as a result of the upgrade
Topologies
The topologies at Huffman are comprised mainly of Token Ring and Bus technology. The Missouri and Ohio Office and Plants are configured with Token Ring which is a network where all the devices are arranged in a circle pattern. Information is transmitted in one direction to each device. The data is passed around the network with a token that captures the message and passes it around the circle. The advantages of this type of network is that each device has access to the information and the ability to transmit. Data is transferred at a decent rate of speed and does not require a network server to manage connectivity. The disadvantages of this type of network is that a malfunction in one of the devices may cause the entire network to have issues. Also adding or changing devices will affect the network.
Bus topology is used in the New Jersey and California Office. Bus topology refers to a single cable that connects all the workstations, servers, printers and other devices on the network. The cable runs from device to device by using connectors that plug into the network adapter cards (Falls Connect, 2012). Each device has a terminator on one end and a cable going out to the next device on the other end (Falls Connect, 2012) . The terminators on each end device simply stop the network signal from reflecting back into the cable and colliding with other transmissions. There are also network size limitations. The main advantages of Bus is the price due to the smaller cables and lack of network hubs. They are good for smaller type networks that don’t require high speeds. The disadvantages include the limitations in size and speed and if a connection goes bad, the entire network will be shut down. An additional consideration is the difficulty in troubleshooting problems within the devices.
The California Plant utilizes Ethernet technology which is good for faster connections. This type of technology can be configured with Bus or Ring networks to increase the connection and manage the data traffic more efficiently. Ethernet is the most common type of network because it is compatible with other setups and can be combined with other technologies. The information transmitted is sent along a single cable in digital form. There is a feature in Ethernet that prevents collisions from occurring by having the ability to listen and detect if there is other transmission on the network and waiting until the line is clear.
Recommendations for improved transmission is to include Ethernet technology in the hubs running Token Ring and Bus networks and also upgrade the plants that are running without routers, switches, or hubs. Attaching these devices to Ethernet cabling will allow faster transmission and routing of calls. This will ultimately benefit Huffman by dispatching requests and data to the drivers and allowing the office to process consumer transactions in a more reliable way.

Switching
The switching needs that will be indentified for the Huffman Trucking Company will be determinate upon the location and what they are currently using on their network and how those networks can be improved. We will examine several offices and their network set ups, these offices include, California, Missouri, Ney Jersey and Ohio. Within each of these locations two different sub locations exist. The office and the plant both require different network setups and subsequently will have different configurations depending on their business needs. We will take the time to examine these one by one and evaluate their individual needs based on their current configuration and what devices are attached to the network and require connection to be operational. Additionally we are going to examine the benefits of a using a central switching system and what the disadvantages of this type of configuration as well as the suggested recommendations of how to effectively re configure the network for the best possible network usage.
The first place we will examine is the California office configuration. They have several devices that are connected to this network configuration including, telephones, desktop computers, fax machines and scanners. There also is a central system for running the company phone system. Switching does not currently exist on this system but could be beneficial for the configuration. It would be beneficial to have the printer, scanner and fax machine connected to a switch that could connect to all the computers on the network. This is because when a computer sends information to the switch the switch could redirect the packet to the correct device. So all the computers could be connected to the same devices and the devices information could be routed appropriately depending on the information that is being sent. However if the switching device goes down the access to items such as the printer, scanner, and fax machine will cease and could impede office productivity.
The plant is another case, the California plant has a good configuration and not many of the devices that are on this network would require that they be interconnected to provide information to each other. The machines and devices that are connected to the central Ethernet hub can access each other through the Ethernet if that is required, however, many of the machines and devices are department dependent and do not require attachment to other devices in order to function or perform their tasks efficiently. There are no suggested recommendations on how switching could be beneficial to the network structure of this particular facility.
The Missouri office configuration already features a switching port and is configured on ring network topography. The location of the network switch is however in effective. The information that travels around the ring and encounters the switching device only has one machine connected to it to rout data. The information that comes across on the switch will use only a yes or no to determine if the data trying to be routed is relevant to the function of the device on that network. The use of this switch to communicate to more than one device would be a better usage of this type of hardware that is already present. However the use of a switch device in that manner on ring topography might be ineffective at providing the needed services to the network due to the method of information transfer around the network.
The Missouri plant seems to have an effective network set up that does not appear to need any type of switching technology as all information is routed through a central hub in the event that the different machines require the ability to communicate with each other on the network. Each device hooked up to the network has their own set of independent devices that allow them to conduct the functions of their jobs. Each device also seems tethered to a specific location within the plant and it is an assumption that the device can perform all the functions of their designated area without the need to be connected to other devices.
The New Jersey office has a configuration that runs through a central server. The network configuration could use a different configuration to counter the fact that if the server goes down or if one of the machines on the network goes down you can run the risk of losing productivity for the day. The use of a switching device is recommended for connection to the scanner and printer. This action puts those two devices on their own switching device so that information can be routed to the switch and correctly distributed to the right device and is accessible by the entire network as opposed to only being accessible through the machine the device is connected to.
For the New Jersey plant the use of a switching network could be beneficial in the sense that each of the dummy machines could be put on a switch network which would allow information that is being sent to the dummy switch terminal to rout the information to the correct dummy machine as needed. This type of configuration would need to be set up on the switch terminal by the admin to determine what data would go to which machine but this would also allow the dummy machines to connect to the network in a rudimentary sense.
The Ohio office configuration is the same as the Missouri office configuration and so my recommendations for this particular configuration would be the same as the fore mentioned above configuration.
The Ohio plant configuration is also the same as the Missouri configuration and so my recommendations for this facility would be the exact same as mentioned above in the previous sections related to the configuration of the Missouri system recommendations.
Network Security
In the world of operations there is much information shared regarding people. With the advancement of technology most if not all the information is shared across the world electronically. Some of the information can be very discriminating to a person’s character and can really damage their reputation rendering personal information. It is up to the industry as well as facilities providing services to have a security plan in place and follow guidelines. Someone within the organization should be appointed as the security official and they would handle all security issues as well as following privacy compliances.
There needs to be a team familiar with security measures, procedures, and agency operations. Inventory all applications and systems where electronic protected information can be found to protect the integrity and confidentiality. Identify current security measures and evaluate area where new or more measures may be warranted. Identify security threats and risk analysis, gather information, and build a solid risk management plan from past issues, for present and future issues. The results of the risk analysis will determine what procedures and policies are developed and put into action.
The plan developed defines how the organization responds to the technical, physical, and administrative safeguards. Each step taken and put into action should be documented concurrently as a ledger of when it took place, as within the Red Cross “if it is not documented it did not happen.” Each month an evaluation should be done and determination of new measures implemented as a result of the evaluation. Gaps in a security solution can place data integrity, information confidentiality, and mission-critical applications at risk.
Huffman Trucking needs integrated security controls that protect their infrastructure in today's dynamic, complex, and ever-changing threat landscape. They need to keep up with security policy and compliance requirements as their organization evolves (Cisco, 2011). There are a number of security measures to put into action but for the procedure to work efficiently, all employees whom would be utilizing the policies must be trained with the knowledge and understanding of such policies. The security policy and procedures would only be an advantage if it is maintained after being enforced if not it is a disadvantage.
A couple of advantages are an early return on the investment of the security system and easy replacement of manual processes. A couple of disadvantages are subsequent new changes may be needed later in the business after being comfortable with the old and reliance on existing processes if the current procedures are flawed. It is important to consider the benefits of topologies with point-to-point links. Link up/down topology changes can be propagated almost immediately to the underlying protocols.
Topologies with redundant equal-cost load sharing links are the most deterministic and optimized for convergence measured in milliseconds. With topologies that rely on indirect notification and timer-based detection, convergence is non-deterministic and convergence is measured in seconds (Cisco, 2011). The business can rest a bit and not stress about the system meltdowns and this would help to run the daily operations more smoothly.
In conclusion, Huffman trucking has a number of systems that are recommended for overhaul or combination of services. The equipment currently in place can be configured to increase the overall speed and accuracy of the organization’s services. The suggestions to improve the effectiveness of services are listed as follows * Upgrade the telephone systems to VoIP which would increase production by allowing automated routing of calls and less time on hold for consumers. * Replace IPX/SPX protocols with TCP/IP and update the servers. * Utilize Ethernet technology where available in the office systems that are not using any type of routers or switches to speed up communications and combine topologies to speed up data traffic. * Reconfigure and add switching devices for one or more of the plants indicated * Utilize Firewalls and antivirus configurations for the additional plant and office locations.
The inclusion of these changes will help Huffman to experience growth in consumer and employee capabilities within the company in addition to increasing overall profit and sales.

References
Apollo Group Inc., (2012). Huffman Trucking Company Virtual Organization Internet. Retrieved April 4, 2012. NTC/361 Network and Telecommunications Concepts. http://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Huffman//internet/facts.asp
Cisco, Inc. (2011). Campus Network for High Availability Design Guide. Retrieved from http://www.cisco.com/en/US/docs/solutions/Enterprise/Campus/HA_campus_DG/hacampusdg.html
Falls Connect (2012). Network Topologies. Retrieved from http://fallsconnect.com/topology.htm
Shelly, G., Cash, T., & Serwatka, J. (2004). Business Data Communications (4th ed.). Boston, MA: Course Technology.
Siyan, K., Parker, T. (2002). Overview of TCP/IP. Retrieved from http://www.informit.com/articles/article.aspx?p=28782
Torpey, J. (2011). The Disadvantages of the IPX/SPX Protocol. Retrieved from http://www.ehow.com/list_6127165_disadvantages-ipx_spx-protocol.html
Wikipedia. (2012). Plain Old Telephone Service. Retrieved from http://en.wikipedia.org/wiki/Plain_Old_Telephone_Service…...

Similar Documents

Premium Essay

Service Request Sr-Rm-022

...Service Request SR-rm-022 Robert Vermette BSA/375-Fundementals of Business Systems Development January 19, 2013 Jeffery Comrie Analysis of the Riordan HR system My report will be regarding the main information collecting strategies that we will use for this project, depending on "Analyzing HR System.” A few main aspects will be recognized that is linked to the accomplishment of what is called the information collecting procedure. The scope and feasibility will be defined to assist us in accepting the significance of this project. This report will provide awareness for the project and may be able to recognize a range of options for the information to move forward Information Gathering procedures The data or information that is collected is an important step in any part of the plan. It ought to be conceded out in an organized way for procuring the targets of the development and accumulating the correct data. Data should be combined from options that express dependable data and provide the intention of the project. The collection of data collecting resources should be completed in compliance to the necessities of the development. For accumulating the data, two main options will be used, first and second options. Both of these will be supportive in collecting applicable and helpful information. “The first resource, questionnaire or meeting strategies can be used to collect information. Interviews......

Words: 3563 - Pages: 15

Free Essay

Service Request Sr-Rm-022

...Service Request SR-rm-022 BSA/375 Monday, February 4, 2013 Mark Fairbanks Service Request SR-rm-022 Company Overview Riordan Manufacturing originated from a small research and development company called Riordan Plastics, Inc. that had its beginning in 1991 (Apollo Group, Inc., 2012). Its founder was a chemistry professor named Dr. Riordan, who acquired patents for processing polymers into plastic substrates that resisted breaking under extreme tension (Apollo Group, Inc., 2012). In 1992, Dr. Riordan acquired capital to expand his company and renamed it Riordan Manufacturing. By 2000, Riordan Manufacturing was so successful it grew into a global manufacturer that became a leader in plastic products (Apollo Group, Inc., 2012). Some of the products it produces are plastic beverage containers, plastic fan parts, and customized plastic parts. It has facilities in four locations: (1) Georgia, (2) Michigan, (3) California, and (4) China. Dr. Riordan prides himself on giving his customers quality service. This has led to loyal customers in the following industries consisting of automotive parts manufacturers, aircraft manufacturers, the Department of Defense, appliance manufacturers, and beverage makers and bottlers (Apollo Group, Inc., 2012). Riordan Manufacturer’s revenue is roughly about 46 million annually (Apollo Group, Inc., 2012). The company manages a global personnel consisting of 550 individuals. Employees are encouraged to be innovative and develop strong......

Words: 4315 - Pages: 18

Premium Essay

Sr-Ht-001

...Service Request SR-ht-001 Create a Benefits Election System Organization:  Huffman Trucking Locations:       All Hub Locations Requester:     Kenneth Colbert, Director of HR Description of Request: Development and installation of a benefits election system to support the tracking and reporting of employee (union and non-union) benefits.  Background of Request: Memo to Graham Grove, 3/22/04 , on Health Insurance Benefits. This memo is located on the Huffman Trucking Intranet site under Human Resources – Communications tab. (see below) Expected Results/Impact when completed: Creation of a project plan in Microsoft Project that will be used to manage, track and report the progress of this software development to the management team.  Memo To: Graham Grove, Vice President of Industrial Relations From: Keneth Colbert, Director of HR Date: March 22, 2004 Re: Health Insurance Benefits Graham, we’ve recently reached some decisions about alternate health care benefit programs for our non-represented employees that I thought you might find interesting. We will be moving to a flex plan this year, with the following options for employees. Health Insurance 1. Standard plan—no employee premiums. $20 co-pay per visit, insurance pays 75% of eligible hospital and covered expenses. Employees can purchase dependent coverage: company pays 50% and employee pays...

Words: 386 - Pages: 2

Premium Essay

Service Request Sr-Rm-004

...Abstract This paper is in response to Riordan Manufacturing service request SR-rm-004 and will analyze the HR system and how to integrate the existing tools in use today into a single application. Riordan is seeking an upgraded system for their human resources department. In this paper I will identify and describe each phase of this new system development life cycle project from beginning to end. We will break down each section to make sure that each phase of the project is well communicated and answer any questions that may arise. The COO of Riordan Manufacturing, requests an analysis of the HR system. The request is for an integration of the existing range of tools into one unified system. Riordan is looking for a modern information system for the human resources department. A system plan to improve human resources department information systems will be the basis of this summary. History and Background of Riordan Manufacturing Riordan Manufacturing Inc. began with Dr. Riordan, a chemistry professor. Dr. Riordan received approval for a few patents that involved processing polymers into super strong plastic substrates. In 1991 Dr. Riordan started Riordan Plastics, Inc. after he discovered the commercial power and economic benefits of his patents. Riordan took on a new direction of paying more attention to research and development. He also made sure he maintained the licenses of those patents he had already obtained to help further is......

Words: 3197 - Pages: 13

Premium Essay

Service Request Sr-Rm-022

...Service Request SR-rm-022, Part 1 Hugh McCauley the COO of Riordan Manufacturing is requesting help with taking advantage of the more sophisticated state-of-the-art information technology systems that are already implemented in the Human Resources department. Mr. McCauley would like to combine these existing Human Resource tools into one integrated application. Riordan Manufacturing spans multiple locations including San Jose CA, Albany GA, Pontiac MI, Hangzhou China and all locations are accessing confidential information that needs to be shared between them. This paper is going to explain the information- gathering techniques and design methods that are planned to be used in this project. Business requirements will be gathered from the Human Resources department so that the objective of the project can be clearly defined as well as the key factors that help gather the information efficiently. All of this information will be collaborated together to create a detailed project charter that will define the daily tasks, a schedule, resources available, and a financial plan. To develop this particular project it will be necessary to gather information from multiple sources to ensure that the project performs exactly as intended. To do this I will meet with the key stakeholders that have influence on this project. To establish who the key stakeholders are in the Riordan Manufacturing project the intranet is investigated. The stakeholders of Riordan Manufacturing......

Words: 1206 - Pages: 5

Free Essay

Huffman Trucking

...Huffman Trucking was founded by K Huffman of Cleveland, Ohio in 1936. The company growth was a result of the increased demand for carrier services between factories in the midwest to ports on the East Coast during World War II. Today Huffman Trucking is growing from internal sales and the acquisition of five Eastern regional carriers, which has enabled Huffman Trucking to continue to be privately held. Huffman trucking employees 1,400 workers in its logistical hubs located in Los Angeles, California, Ohio, St. Louis, Missouri, Bayonne and New Jersey. Kenneth Colbert the Director Human Resources has contacted the Vice President of Industrial Relations, Graham Grove concerning recent decisions regarding an alternate health care benefit program. According to the memo the plan will be a flex plan for union and nonunion employees with health and dental insurance options. Mr. Colbert and Mr. Graham have hired S. Caldwell IT Consulting Firm to develop and install a benefit election system to support the tracking and reporting of Huffman Trucking employees. The consultant team will describe the consideration needed to address possible security requirements and describe possible risks associated with the requested benefits election system. The Consulting Team S Caldwell IT Consultants believe their role is to act as an adjunct for Huffman Trucking Human resource department, bringing benefits, knowledge, experience and skills. The team will Perform...

Words: 680 - Pages: 3

Premium Essay

Huffman Trucking

...Huffman Trucking Disaster Recovery Plan CMGT/410 Huffman Trucking Disaster Recovery Plan Huffman Trucking is a privately held national company with six hundred million dollars a year in revenues. The company has hubs in Los Angeles, California; St. Louis, Missouri; Cleveland, Ohio; and Bayonne, New Jersey. The company maintains a truck maintenance facility at the hub in Cleveland, Ohio. Each hub maintains a data center, linked to the corporate offices through various Internet access methods. Recent reports of computer hacking and database corruption have highlighted the need for a coordinated data security and disaster recovery plan. A comprehensive corporate-wide strategy for data security, site backup, and disaster recovery will allow the company to continue to function and communicate during emergencies that involve any of the company’s data hubs and minimize effect on company operations. Huffman Trucking Disaster Recovery Plan Project Objectives “On August 28, 2005, Hurricane Katrina hit the southern coast of the United States with devastating effect. It was reported that more than 1800 people lost their lives and more than $81 billion dollars in damages occurred” (United States Department of Health and Human Services, 2005). Emergencies and disasters can happen at any time. Planning for disasters takes time. According to Krugman (2006), “even after three months, there was still not a reconstruction plan, let alone a plan under way.” The main purpose of......

Words: 1801 - Pages: 8

Free Essay

Service Request Sr-Rm-022

...Service Request SR-rm-022 Jason Johnson BSA/375 September 15, 2015 Karen Knox Service Request SR-rm-022 In this paper we will describe the said stakeholders in the company, which are supplying the requirements for the services in which they offer. Then we will explain the techniques for gathering the information for this project at hand, as well as try to define the scope of it all and finally link everything g up to the Systems Development Life Cycle. Key Stakeholders Now there is, in fact, a most considerable amount of stakeholders, which are involved with the Riorden Manufacturing Company itself. These people or holders would include Mr. Riordan, Ms. McCall, Mr. Collins as well as other upper management and the IT department would also be included in this group. Now these people and staff would be consulted with as well as some of the other staff prior to and during the development of the new system that is being put into place for the company. Information Gathering In order to see that the said system is up and function able there are in fact a couple of step that are needed to insure that the SR-rm-022 is going to function okay (Mochal, 2008). 1. Single Interviews 2. Group Interviews or Workshops 3. Facilitated Sessions 4. Joint Application Development 5. Surveys 6. User Cases 7. Work Observation 8. RFP’s 9. Prototyping Now the order is not set in stone they can, in fact, go in any order or not at all. Now when we say......

Words: 696 - Pages: 3

Premium Essay

Service Request (Sr-Rm-022)

...Service Request (SR-rm-022) BSA 375 30 July 2015 Service Request SR-rm-022 Section 1 Background Information Riordan Manufacturing is a global plastics manufacturer with facilities located worldwide, with a research and development department located in San Jose California. Riordan Manufacturing has produced a yearly earning forty-six million dollars. Riordan Industries, which is the sole owner of Riordan Manufacturing, is a Fortune 1000 enterprise with revenues reaching over the amount of one-billion dollars. It is highly important to use methods of integrating new systems into Riordan Manufacturing. The method of System Development Life Cycle (SDLC) is a great way to understand the problem, analyze the problem, design the solution, and implement the project. Riordan Manufacturing must revamp its out of date Information Systems, not only in the Human Resource section but in all other sections as well, in order to meet current industry standards, increase efficiency, lower overhead, increase worker productivity and many other factors which will add tremendous value to the company. These values are both tangible and intangible values that cannot be measured by a dollar value alone. This update is in accordance to Service Request SR-rm-022. The most efficient way to update the Human Resource Department would have to include hardware and software......

Words: 4240 - Pages: 17

Premium Essay

Service Request Sr-Rm-022

...Service Request SR-rm-022 Part 1 BSA/375 Joshua Eyler April 11, 2016 Morton Smith Key Stakeholders To gather information about the project you would need to talk to the individuals that use the current process that is being upgraded. Also talking to the person who is requesting the project be done. The reason to gather information from them is because they use the current system day in and day out and know what works and what doesn’t. These individuals can give better insight on what they would like to see with the new updated system. Also this group of people have better knowledge of the current system then the IT department and anyone else who may be working on the new updated system. Information Gathering Techniques Certain techniques are used when gathering information for a system analysis when updating or replacing an old out of date system. These techniques include interviewing, which I mentioned above, handing out surveys to the users of the system, workshops, prototyping, mind mapping, flip charts, and sometimes something as simple as sticky notes can work. Using one or more of these techniques will help with the analysis of the purposed project and help point the project in the right direction. For this project I would use interviewing as my first level of gathering information. I feel that the best information will come from the users of the old system to help where the system lacks and acknowledge its strong points. I also would use group......

Words: 1055 - Pages: 5

Premium Essay

Huffman Trucking Benefits Election System Risks

...Huffman Trucking: Benefits Election System Security Lisa M. Gardner CMGT442: Information Systems Risk Management March 19, 2012 Craig McCormick Huffman Trucking: Benefits Election System Huffman Trucking Company has requested a new Benefits Election System to be implemented within the organization. The current benefit packages include medical, dental, and vision plans for employees. For the Benefit Election System, employee information and the benefit package they choose are stored and managed on a database system. This can either be a hardcopy paper file or an electronic file. Regardless of the storage method, security measures need to be implemented to protect employee’s privacy and information as well as preserve company assets from theft and/or litigation. Huffman Trucking Huffman Trucking has implemented such a system called the Benefits Election System, which assists management in tracking and reporting employee benefits (University of Phoenix, 2005). This paper will examine the security risks and requirements of the Benefits Election System of the organization. Security Requirements Ensuring the security of organizational and employee information is vital for any organization. Security misfortune can be damaging to the organization and the affected employees. In the case of Huffman Trucking information stored in the database......

Words: 1194 - Pages: 5

Premium Essay

Service Request Sr-Ht-001

...Create a Organization: Huffman Trucking Locations: All Hub Locations Requester: Keneth Colbert, Director of HR Description of Request: Development an installation of a benefits election system to support the tracking and reporting of employee (union and non-union) benefits. Background of Request: Memo to Graham Grove, 3/22/04 , on Health Insurance Benefits. This memo is located on the Huffman Trucking Intranet site under Human Resources - Communications tab. Expected Results/Impact when completed: Creation of a project plan in Microsoft Project that will be used to manage, track and report the progress of this software development to the management team. Facts About Huffman Trucking Huffman's primary customers include: • U.S. Government • Automotive parts suppliers to major manufacturers • Electronic consumer products • Raw materials (polymer) for manufacturers of plastic products • Any customer requiring special accommodations, such as wine, computers, munitions, etc. Huffman has facilities in: • Cleveland, OH • Los Angeles, CA • St. Louis, MO • Bayonne, NJ Huffman employs: • 925 drivers • 425 support personnel Huffman owns and operates: • 800 road tractors • 2,100 45' trailers • 260 "roll-on/roll-off" units SR-ht-001: Create a Benefits Election System Define Problem 5 days Analyze Situation 15 days Design Solution 10 days Implement Design 20 days Support Product 10 days Define Problem - Understand......

Words: 1123 - Pages: 5

Premium Essay

Service Request Sr-Rm-001

...Service Request SR-RM-001 Paper CIS207 April 5, 2012 David J. Henry Service Request SR-RM-001 Riordan Manufacturing Company presents itself as a solutions provider of polymer materials. As with any large organization, oftentimes business executives seek the consult of external subject matter experts to help companies operate more efficiently. Riordan recently solicited the SHWS Consulting Group and its constituents to review Riordan’s current inventory and manufacturing systems and processes. After spending several weeks with Riordan and visiting each site, the consultants recognized opportunities to improve key areas of the company’s systems supporting its inventory and manufacturing process. Executive Summary SHWS Consultants met with Riordan Manufacturing to discuss the details of Riordan’s inventory and manufacturing processes. Riordan believes the company should reassess and possibly upgrade its existing inventory systems. The firm’s executives agree that re-evaluating the computer systems could grow revenue and drastically reduce or eliminate the opportunities for human errors in receiving, tracking, and managing inventory. Upgrading the systems also simplifies employees’ jobs, which directly affects morale and can lead to increased productivity. During the initial meeting to clarify and set Riordan’s expectations, SHWS Consultants agreed to provide Riordan documentation indicating the business processes needing improvement and the......

Words: 1813 - Pages: 8

Free Essay

Service Request Sr-Rm-019

...Service Request SR-rm-019 Ian Maley, Travis Cooper, Charles Nelson Truett NTC 360 November 11, 2011 Angela Young Service Request SR-rm-019 Background Riordan Manufacturing, a Fortune 1000 enterprise and owned by Riordan Industries. The organization established by Dr. Riordan has received a number of patents. The patents relate with developing polymers into high tensile strength plastic substrates. During 1992 Dr. Riordan bought a fan manufacturing facility in Pontiac, Michigan. During 1993, he developed into the plastic beverage storage units. For the plastic beverage storage units manufacturing, he bought one more manufacturing facility in Albany, Georgia. During 2000, Dr. Riordan developed to another country to Hangzhou, China. The Albany factory manufactures the plastic beverage storage units. The Pontiac factory manufactures the customized plastic parts. China plant manufactures the plastic fan parts. The company’s Research and Development is carried out at the corporation head office in San Jose. The main clients are automobile parts producers, aircraft manufacturers, the Department of Defense, beverage producers and bottlers, and appliance producers (UOPX, 2004). Current Systems Each factory is currently using various telecommunication systems. The head office in San Jose has 35 IP telephones. Additionally they use a VOIP/Data router; two 24 port switches Cisco 5950, 24 Port Hub Linksys EF2H24, Ethernet 100 base T as well as a WIN network Server. The......

Words: 2515 - Pages: 11

Premium Essay

Service Request Sr-Kf-013

...Service Request SR-kf-013 Stephen Gowen BSA/310 BUSINESS SYSTEMS 03 January 2012 Becky Hoff Service Request SR-kf-013 Ever wonder why certain banners or advertisements seem to contain information you are or were interested in? Online consumer behavior is being tracked all over the world-wide-web via cookies, Flash cookies, and “Web beacons” such as Omniture. Ad networks utilize information collected via various Javascripts and/or cookies to dynamically create content for users. One such Ad network called BlueKai actually allows its users to see a visual representation of the data being collected and shared about them. The amount and variety of data contained in user cookies alone is simply staggering! Many consumers today are beginning to wonder whether or not their privacy is at risk. With that in mind, proposing a system that tracks online shopping behavior introduces quite a few risks. Legal Concerns Where PII (Personally Identifiable Information) is concerned, so is the law. When handling behavioral data of any kind, it must be stored securely. If any PII is collected, certain disclaimers, agreements, opt-out opportunities, etc. must be in place in order to refrain from attracting legal attention. Cookies must be handled delicately as well, especially if they utilized to track users on our shopping platform. When a user deletes his or her cookies, that user should become a new user on our network. Holding onto a user’s cookies against his...

Words: 1041 - Pages: 5