Premium Essay

Global Communication Worksheet

In: Business and Management

Submitted By Queen4
Words 499
Pages 2
University of Phoenix Material

Global Communications Worksheet

Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback.

Review your supervisor’s message below. Rewrite the message to make it appropriate for the communication style of one of the four countries of your choice. Conduct research to know more about the communication style of your chosen country.

I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America.

Complete the table with your rewritten welcome message.

|Chosen Country name |Rewritten welcome message |
|Brazil |I want to welcome you all to our little family here in the United States. We are |
| |looking forward to meeting with all of you in person in the near future, so that we |
| |can get acquainted. We are so happy and excited to welcome and to get to know each |
| |and everyone of you. We hope that you will come to love America like we do. |

Additional Insight

Respond to each of the following questions with at least one paragraph:

When you researched the communication style of your chosen country, what information did you discover?

I discovered that in the Brazilian culture they do not like to be rushed and that’s the reason for leaving out the ASAP from the original draft. I also discovered that the slang in the message would be hard for…...

Similar Documents

Premium Essay

Global Communications

...In an effort to continue save money while continuing its growth, Global Communications must make a decision and create a plan that will allow them to expand their products and services internationally. Of late, Global Communications has witnessed a sharp decline of its stock prices and are facing problems with their employees concerning the outsourcing of jobs. The goal of this paper is to identify Global Communications problems and provide them with solid solutions as courses of action. These actions will be achieved by applying the Nine-Step Decision-Making Model and various other concepts discussed throughout this course. The Nine-Step Decision-Making Model consists of the following items: 1. Describe the Situation-This can take time, but is well worth the effort. Individuals involved in this part of the process must understand the context of the problem. 2. Frame the "Right" Problem-This stage is also challenging. Individuals are often encounter difficulties in trying to determine the true problem needing to be addressed. Working to frame the “right” problem is also challenging because it forces team members to be clear and concise about the situation that needs to be addressed. 3. Describe the "End-State" Goals-The focus of problem solving is the solution, not the problem statement, which may be thought of as the means to the end. The “end state” is the ultimate goal of...

Words: 3697 - Pages: 15

Premium Essay

Global Communications

...Problem Solution: Global Communications This paper will review the issues and events Global Communications (henceforth referred to as GC) is facing, identify mistakes the company made in its decision-making process, and propose a solution that will correct those mistakes and help the company to transform into a global corporation within three years. Situation Analysis Issue and Opportunity Identification GC’s stock has dropped more than 50% over the last three years because of excessive competition in the telecommunications industry. The company chose to address this issue by developing a plan that focused on growth through new services and cost reduction through outsourcing some of their technical call centers. GC did not include the union, a major stakeholder, in the development of this plan. This resulted in conflict between the company and the union. “Conflict gives you an opportunity to deepen your capacity for empathy and intimacy with your opponent,” (Kreitner & Kinicki, 2004, p. 4). GC has the opportunity to address the unions concerns, repair the damage to the public image of GC caused by the union press release, and develop a strategic plan that meets all the stakeholder’s needs. According to Weiss (2006), understanding a company’s central issues and how they evolved can help manage changes in a company’s direction and operations. Stakeholder Perspectives/Ethical Dilemmas The main stakeholders in the GC scenario are the customers interested in efficient......

Words: 540 - Pages: 3

Free Essay

Global Communication

...Global Communication Nowadays, global communication has promoted globalization in the past ten years. During these ten years, economic, technical and education develop very fast, so it makes global communication more continent and faster. In my view, global communication is type of talk and symbiosis between different countries. Global communication is the process of transmitting and receiving on a world-wide scale, and has promoted the globalization on economic, technical and education. Firstly, I would like to talk about some global communication between my country(China) and America. In recently years, my county is more and more care about our county’s education system; Education scholars were found the limitation of our education system. So the education scholars are creating several plans to meliorate this situation, for example: have cooperation with America or other foreign country schools, to transfer our Chinese students to them, to learn different knowledge from them; School in China invite foreign students to come to China, teachers can share their good experience or skills to each other, foreign students can experience the culture in China and learn different tradition they never learn from books. In ancient century, during the period which was our country is the controlled by Qing Dynasty; our ancestors had a fancy to study abroad. At that time, depends on the special situation, they want to learn other country’s best knowledge and education systems......

Words: 450 - Pages: 2

Premium Essay

Communication Worksheet

...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. I have experienced many misunderstandings with a variety of individuals throughout my life. From what I remember, a majority of those misunderstandings took place at my many different places of employment. One misunderstanding in particular took place at my former place of employment, Lexington Nursing Home and Rehabilitation Center. The individuals involved were myself (CNA) and another co-worker, Stephanie. The misunderstanding was involving one of our residents, Deborah. Stephanie and I were assigned to the same hallway of residents. When this would happen, we would split the residents in half. Meaning I would care for 7 and she would care for 7, giving you a total of 14 residents per hallway. Apparently there was miscommunication because during our 3-11pm shift, Stephanie decided to start caring for my residents. This became a huge mess, the 7 residents she was assigned to missed their shower/bathing times and those who were unable to go down to the dining room missed dinner as well. Luckily we were able to catch onto this issue early on during our shift but it still made quite a disaster and it caused a lot of individuals to be upset. 2.......

Words: 893 - Pages: 4

Free Essay

Communication Worksheet

...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hi Evelyn, How are you doing today? I am writing in regards to the resources available to students enrolled at the University of Phoenix. As you know, I have recently begun classes online. We have discussed the possibility of you returning to school. You have voiced concerns about not being able to write reports correctly or having enough time to complete classes. I had similar concerns before enrolling. There is a mandatory orientation class that students have to take before starting classes that introduces students to the online learning environment and all of the resources associated with the online learning center. I found the Center for Writing Excellence. This resource has tutorials that teach the proper way to format and write a paper. It also has a function that assists with citations. Also, there is a function that allows you to submit your paper to a tutor and they go over your paper before you turn it in and give advice on how to improve your paper. The Library is easy to navigate and there is the Ask a Librarian function for any questions you might have. The online classes make it easier...

Words: 547 - Pages: 3

Premium Essay

Global Communications

...Global Communications Verizon Communications Monique Williams ACC/300 Tammy Domngern 03/01/2014 Verizon Communications Why would Verizon Communications Corporation invest in stock and debt securities? Verizon Communications offer a Direct Stock Purchase and Share Ownership Plan. This plan allows participants to invest in Verizon Communication Stock conveniently and economically. Verizon Communications invest in stocka and debt securities, for cash management, investment income, and strategic reasons. Verizon is one of the biggest companies in the telecom sector based on revenues and network coverage. They have one of the best wireless networks in the country that contributes a large amount of cash toward the total cash flow of the company. Over the period of 2013, Verizon has paid cash dividends of around $6 billion to its shareholders. At the same time, the company has repurchased common shares worth $153 million. So, in total, Verizon has returned over $6.1 billion to its shareholders over the past twelve months. The company has issued new debt of over $49 billion and repaid debt (in term of bonds) worth $8 billion. As a result, the net increase in total debt of the company comes close to $41 billion. The debt increase is mainly due to the acquisition of Vodafone’s stake in Verizon Wireless. Regardless of the sluggish growth rates in the industry, the company has a history of distributing attractive dividends to its......

Words: 267 - Pages: 2

Premium Essay

Global Communication

...s Global Communications Joy Daniels, MMBPL500 Foundations in Problem Based Learning September 20, 2010 Louise Stelma Global Communications Global communication is the process of exchanging and receiving information on a world-wide scale. Until recent times it was difficult to communicate with other countries, with factors such as time, distance, and language barriers being major restrictions. However, the evolution of technology communication has become increasingly easier, faster, clearer and more effective (Lubbers & Koorevaar, 2000). . Course Concepts Identified Though Global Communications and the situations involved present multiple problems one sees the potential for possible solutions. The course concepts in the following synopses include communication issues, ethical dilemmas such as integrity, social responsibility and the quality of life. All of the above listed items will show a need for improvement in the globally communicative world that one lives in. As new creations, such as the internet are continually being created, modified and converged with other products, they are enabling new modes of interaction. Even more global communications has hit the world in a strategic and effective manner. Global markets now offer the ability to produce cheaper products, access to consumers in foreign countries, new sources of finance and income, new sources of technology and access to a world of people with know-how. (Stevens, Miller &......

Words: 5525 - Pages: 23

Premium Essay

Global Communications

...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Antoinette Perry University of Phoenix MMPBL/500 September 27, 2010 Maria Marin, PhD. Problem Solution: Global Communications Global Communications has historically been a formidable force in the telecommunications industry. Recent changes have cause severe economic hardships. The leadership team is tasked with identifying the source of these challenges, developing new ways to conduct the same business, reducing the costs associated with conducting business, and attempting to maintain the business relationship that has developed with the union and employees through the years. There are no guaranteed successes and no assurance that all those affected will be pleased with the decisions. Global Communications, however, is committed to realizing the best return in the quickest timeframe and providing customers with the latest technology at the most economical prices. Global Communications is committed to retaining the best possible relationship with its employees and for those who will no longer remain with the company offering services to make the transition as smooth as possible. Situation Analysis Issue and Opportunity Identification The telecommunications industry is changing drastically and without major changes fast, the company as it is known will no longer exist. Increased competition and service packages available to customers at reduced prices means......

Words: 6149 - Pages: 25

Free Essay

Global Communications Worksheet

...University of Phoenix Material Global Communications Worksheet Your supervisor wants to send a brief e-mail message, welcoming employees recently transferred to your department from different regions across the company, which are Brazil, Russia, India, and China. Create a clear and concise welcome message that would be appropriate for these groups of employees. Research the communication style of each of the following countries: Brazil Russia India China Transcribe the following welcome message for the employees from each country: I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Complete the table below with your transcribed welcome messages. Also indicate whether each of the countries are more individualistic or relationship focused. |Country |Transcribe Welcome Message | |Brazil |Bem-vindo! | | |I would like to welcome you to our company here in the United States. It is time we speak in person rather than by | | |email. I will try my best to help you feel at home and enjoy your time......

Words: 400 - Pages: 2

Free Essay

Global Communication

...Situation Analysis Issue and Opportunity Identification Global Communication stock value has decreased of over 50% in the last 3 years. Consumer speculation over the Communication Industry’s ability to recover from such a decrease has forced the industry to become creative in order to survive. The greatest contributing factor to this decrease is competition. Not only are communication companies’ competing locally, nationally, but globally, for customer business; the Cable Industry has entered the market offering complete solutions. Stakeholder Perspectives/Ethical Dilemmas Within Global Communications there are multiple conflicts present. Beginning with the Shareholders who have a vested interest in seeing Global Communication profitable and regain lost market share have created conflicts with the employees and the Union. The Shareholders have a right to do whatever they choose (agree to outsource) but cannot violate the rights of the employees in the process. The Shareholders agreed to outsource the technical call centers to Ireland and India which impacts the employees’ job security. Organizational commitment is in jeopardy with this move because “layoff threats are one of the greatest blows to employee loyalty, even among those whose jobs are not immediately at risk.” (McShane, S. L. (2005). Organizational behavior (3rd ed.). New York: McGraw-Hill. p128) Share holders then approved the immediate hiring of 1,000 highly qualified sales personnel, which not only...

Words: 681 - Pages: 3

Premium Essay

Global Communications

...Global Communications’ Case Analysis University of Phoenix Introduction The business of global communications has experienced an increase in services due to new and ever expanding changes in technology. “The past decade has seen a tremendous increase in internet use and computer-mediated communication” (Wright, 2005). With the newest advantages in telecommunication, consumers have the ability to make changes to their services over the internet at the touch of a button. According to the Bureau of Labor Statistics, the telecommunications industry delivers services to customers that include television, Internet, telephone and other services through broadband and cable providers. “The largest sector of the telecommunications industry continues to be made up of wired telecommunications carriers. Establishments in this sector mainly provide telecommunications services such as such as wired (landline) telephone, digital subscriber line (DSL) Internet, and cable TV and Internet services” (United States Department of Labor, 2009). Global Communications leadership team includes: Katrina Heinz: Chief Executive Officer Sy Rodriquez: Executive Vice President of Consumer Marketing and Sales Nancy Everhardt: Executive Vice President of Small Business and Marketing Sales Joel Thompson: Executive Vice President of Human Resources and Public Relations In generating solutions, there are nine steps in the decision-making process that leadership teams must take into......

Words: 3789 - Pages: 16

Premium Essay

Global Communications

...Global Communications Worksheet Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisor’s message below. Rewrite the message to make it appropriate for the communication style of one of the four countries of your choice. Conduct research to know more about the communication style of your chosen country. I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Research: Communicating in a diverse business environment is not always an easy task, but you can improve your sensitivity by respecting the communication styles and preferences of other cultures. An important step in understanding and adapting to other cultures is to recognize the influences that your own cultures has on your communication style and recognizing the variations among the components of cultures in a diverse world. Here is a site you may find helpful: http://geert-hofstede.com/countries.html Audience Analysis: In chapter 5, refer to the section on setting the tone of your message and the You/I voice. Use the Hofstede website to help you determine the individualism or collectivism or each of the four countries...

Words: 450 - Pages: 2

Premium Essay

Communication Worksheet

...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. At my previous employment, I was a cashier and a server at a buffet style restaurant. I was a new hire and was still going through the process of being trained. A large group of people came in. The individual training me said that since there were more than ten people in the group, I could add the gratuity to the check, instead of letting them leave it on the table, if the customers agreed to this. Shortly after completing my training, another group of people came in. These individuals had reserved a room for a party. I handled the situation as I had been shown during my training by asking if gratuity was going to be added to the check. I was informed that the individual who had reserved the room would see the servers personally for their gratuity. However, the servers received no gratuity and held it against me for not doing what I was supposed to. They were not aware that I had not been told that, in a case such as this, groups coming in for parties are automatically to be charge gratuity. 2. Complete the following table with information from your described misunderstanding. |Question |Answer ...

Words: 384 - Pages: 2

Premium Essay

Global Communications

...Generic Benchmarking Worksheet Global Communications Team D |Task A: Problem/Opportunity Statement | |Instructions for Task A: In the Response row, write out the problem/opportunity statements for the scenario for each of the team | |members. | |Response to Task A: | |Name | |Problem Statement | | | | | |In order to meet the requirements of consumer demand and ensure business continuity, Global Communications need to offer better | |telecommunications services for consumers. By implementing their plan to outsource, they will cut labor cost and focus more | |attention on innovation. Before any of this can be accomplished, they......

Words: 1845 - Pages: 8

Premium Essay

Global Communications

...Walmart: Global Communications Benchmarking In today’s economy many company executives are often faced with making decisions like having to cut-costs to remain profitable and a key player in today’s market. Global Communications is faced with making decisions on some cost-cutting strategies that will assist them in increasing their profits. Walmart is an example of a company who uses good decision making to introduce cost-cutting measures to remain profitable in today’s market. Walmart is a low cost discount retailer that offers its customers a broad range of products and services. Walmart’s goal is to save people money so that they can live better (Walmart, 2001). In order to remain viable in today’s economy Walmart announced that it would be introducing some cost cutting measures that would help them to remain profitable in today’s marketplace (bnet,2010). Walmart has decided to cut thousands of prices on products, revamp its benefit plan, and eliminate benefits such as its company profit-sharing payouts to its employees in order to cut-costs (D’Innocenzio, 2010) . Global Communications can benefit by reviewing and implementing some of Walmart’s cost-cutting techniques to help them increase profits. Global Communication can also benefit from Walmart’s techniques by reviewing the companies benefit plan to see where there may be room for cuts. The company can look at some of their competition to see where there may be room to slash some of their prices in order to gain......

Words: 445 - Pages: 2