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Collective Management

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Criteria for Performance Excellence

The foundation for the
SMART
Self-Assessment

[pic]

The Criteria for Performance Excellence

Table of Contents:

A Critical Look at the Criteria 3

Core Values and Concepts 4

The Criteria Framework 10

The Criteria 11

A Critical Look at the Criteria

Businesses are facing increasing marketplace challenges everyday. Businesses can assess their readiness to respond to those challenges by assessing themselves against these Criteria. Companies that embrace the Criteria for Performance Excellence and incorporate them into their business practices can expect to achieve more than their competitors. (See NIST study.)

Why should businesses use these Criteria?

The Criteria provide an assessment framework for performance excellence. It will help measure performance on a wide range of key business performance indicators: customer, product and service, operational, and financial.

All key stakeholders processes and results are examined: customers, employees, owners and public.

Assessment against the Criteria allows the company to identify company strengths and target key opportunities for improvement.

Company communication and performance will improve, with resources aligned to achieve common goals.

Why should companies conduct a Management Self-Assessment

The Self-Assessment is just one application of the Criteria for Performance Excellence offered by the University Extension and the SBDC. Companies completing the Self-Assessment will have a detailed overview of their organization outlining strengths and opportunities for improvement.

Self-Assessment Purposes The assessment has three important roles in strengthening companies:

• to help improve performance practices and…...

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