Premium Essay

Chintale and Clinton Crm

In: Business and Management

Submitted By chinmaybarik7
Words 694
Pages 3
chintale and clintonChantale and Clinton
1. What were Chantale and Clinton’s service expectations? How did they develop?
 The service expectations of Chantale and Clinton were
1. Good repair service and proper timely customer complaint redressal
2. They wanted a new refrigerator that would save energy and also be environment friendly.
3.Less vibration and the good performance by the new refrigerator.
4.They wanted value for money They developed these expectations because they owned the refrigerator of Bryand brand for 25 years that was still in good working condition. Almost every product in all the same company and they were satisfy with every product . 2. What is your evaluation of the Canadian’s provision of repair service?
Two out of ten, it is very poor.
They did not have a proper repair service that could have been more systematic and timely in its response to the customers complaints .
The customer complaint of a specific consumer could be handled by a specific representative so that they could be more sensitive to a persons history of repairs and could ensure timely services .
The repair person should schedule his work commitments effectively and see to the timely repairement. More service persons could be outsourced if needed in times of high service demand.

3. Should the Canadian or other stores be concerned about incidents of this type? Why or Why not?
Yes. Word of mouth could effect the brand image of the product company as well as the retail store of the timely redressal of the consumer complaints is not done and quality testing of the products they sell is done properly,they could ask for theproduct company to produce authentic quality certifications so that they don’t have to bother much with the repair issues after sales.
The consumer redressal system should be kept in proper shape as the consumers could…...

Similar Documents

Premium Essay

Bill Clinton

...After serving ten years as the Governor of Arkansas, Bill Clinton became eager to pursue his high school dream of becoming President of the United States. During his governing years, Clinton came up new strategies, ideas, and campaign methods to be used for a much larger opportunity. In 1991, he announced he would be running for the 1992 Democratic presidential nomination. Clinton believed that America’s future was in jeopardy and he had the solutions and answers to get it back on track. He began gaining popularity early from his views on the national health care system, a tax cut for the middle class, a reduction of the deficit, and a new welfare system. Clinton’s popularity is still evident today after delivering what many considered to be the best speech of the 2012 Democratic convention. Surely, Mr. Clinton must have done something right during his presidency to have the privilege of endorsing President Barack Obama at the biggest convention of the year. Bill Clinton’s presidency all started in 1992, when a large margin separated him from his rivals as the Democratic presidential nominee. He ran against George H.W. Bush who was an easy target after Bush raised taxes and led the economy near a recession. Clinton used that to his advantage and focused majority of his campaign on strengthening and rebuilding the American economy. On November 3, 1992, his campaign efforts paid off and Bill Clinton was elected the 42nd president of the United States. Clinton’s first years......

Words: 1022 - Pages: 5

Premium Essay

The Clinton Administration

...* THE CLINTON ADMINISTRATON’S OWN VIEW Whatever we might think of the reasoning Greenspan used in convincing Clinton that deficit reduction was an essential policy goal, it still remains a fact that deficits were reduced and (briefly) turned into surpluses over the eight years of the Clinton Presidency. In January of 2001, the Council of Economic Advisers made the following argument: The Omnibus Budget and Reconciliation Act of 1993 was the right policy package at the right time … long-term interest rates remained stubbornly high. … Bond yields were being predictably affected by the forces of supply and demand: the Federal Government was set to run a deficit of almost $300 billion … With an oversupply of government bonds and the prospect of even more to come, bond and stock prices were depressed, and yields were correspondingly high… In 1992, the new Administration was elected on a promise to turn the deficits around. After a tough political battle in 1993, the Administration was able to deliver on that promise … The markets responded quickly to this serious effort to address the deficit by lowering expectations of future inflation, and long-term interest rates accordingly fell…. As economic growth and further restraints on spending … turned the huge deficits into surpluses, a new fiscal environment emerged. The 10-year Treasury rate fell below 6 percent in 1998 and 1999… that rate stood at only 5.7 percent in November 2000. … Ultimately, the combination of......

Words: 4161 - Pages: 17

Free Essay

Hilory Clinton

...MINISTERUL EDUCATIEI CERCETARII TINERETULUI SI SPORTULUI CERTIFIED ENGLISH Hillary Diane Rodham Clinton ORADEA, 2012 Hillary Diane Rodham Clinton CONTENTS INTRODUCTION.....................................................................................................4 CHAPTER I: EARLY LIFE AND EDUCATION..................................................5 I.1 EARLY LIFE.....................................................................................................................5 I.2 COLLEGE..........................................................................................................................5 I.3 LAW SCHOOL..................................................................................................................8 CHAPTER II: FAMILY, LIFE AND FIRST LADY OF ARKANSAS............................9 II.1 FROM THE EAST COAST TO ARKANSAS..................................................................9 II.2 EARLY ARKANSAS YEARS........................................................................................10 II.3 LATER ARKANSES YEARS.........................................................................................11 CHAPTER III: FIRST LADY OF THE UNITED STATES............................................13 III.1 ROLE AS A FIRST LADY............................................................................................13 III.2 HEALTH CARE AND OTHER POLICY INITIATIVES.........

Words: 6401 - Pages: 26

Premium Essay

Crm in Recruitment

...A study on the Customer Relationship Management (CRM) system at a global recruitment firm. How it affects to operational management process. Mohd Faisal MOHD HAMA Abstract The present paper document on a study of implementing Customer Relationship Management System (CRM) at one global recruitment company headquartered in Manchester United Kingdom, as a way of operation process improvement. This paper will highlight on the company condition before implementing the CRM system, the transition and how it affects the company operational management. The result has indicates that the use of CRM system has significantly improves in terms of client and candidates management system, invoicing and management functions in the organization. In addition, the implementation of the CRM system has allowed the company to centralized it operation, in terms of recording and sharing information on a global scale which enhance the company data efficiency and data management. However, due to lack in the software capabilities and end user knowledge, few problems are identified and how it affect in the system efficiency. Note: The company name used in this paper is a pseudo in which due to privacy and confidential reason practice by the company interviewed, the real name of the company has been agreed to be disclosed to respect the company wishes. Keywords Data Management - Process Innovation - Recruitment - Operation Management Introduction Peter Drucker, a writer and a......

Words: 5360 - Pages: 22

Premium Essay

Chantale and Clinton Call for Service

...the service and demand some form of an apology and compensation. I believe that the “Chantale and Clinton Call for Service” is an actual case addressing various managerial fields such as: Consumer Behavior, Marketing Management, Quality Control Management, Public Relations Management, Managerial Communication, and Customer Relationship Management. Consumer Behavior is the study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society. Marketing management is a business discipline which focuses on the practical application of marketing techniques and the management of a firm's marketing resources and activities. Quality Control Management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. Public relations Management is a strategic communication practice of managing communication between an organization and its publics. Managerial Communication is communication that promotes a product, service, or organization; relays information within a business, or functions as an official statement from a company. Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It......

Words: 1198 - Pages: 5

Premium Essay

Hillary Clinton

...IS HILLARY CLINTON preparing a run for the White House? Before pondering that timely question, consider another which may matter just as much. Why would any Democrat want to become president in 2016? Mrs Clinton is certainly giving people cause to ask the first question. Before too long, she will need to answer the second. On September 14th she headed to Iowa for the first time since her wounding defeat by Barack Obama in that state’s 2008 Democratic caucus. The former secretary of state, senator and First Lady made her return in a friendly, controlled setting. Accompanied by her husband, Bill, she was the guest star at the Harkin Steak Fry, a combined picnic, fundraiser and clan gathering for fans and friends of Tom Harkin, Iowa’s Democratic senator and an old-school New Deal populist. No national politician heads to Iowa on a whim. Winning Iowa’s first-in-the-nation presidential contest does not sew up the nomination. But losing Iowa badly (in 2008 Mrs Clinton came third behind Mr Obama and John Edwards, a caddish lawyer) can derail a campaign built round inevitability. Senator Harkin tried to consign that rejection to history, calling the Clintons America’s “comeback couple” and, to Iowa Democrats, “family”. Mr Harkin is retiring after 40 years in Congress. The Clintons were at pains not to overshadow their host. They used his-and-hers speeches to heap praise on Mr Harkin, bash Republicans and urge Democrats to vote in November’s mid-term elections. The lovely setting,......

Words: 987 - Pages: 4

Free Essay

Hilary Clinton

...Hillary Clinton Government Official, U.S. First Lady, Women's Rights Activist “We need to understand that there is no formula for how women should lead their lives. That is why we must respect the choices that each woman makes for herself and her family. Every woman deserves the chance to realize her God-given potential.” - Hillary Clinton “We need to understand that there is no formula for how women should lead their lives. That is why we must respect the choices that each woman makes for herself and her family. Every woman deserves the chance to realize her God-given potential.” - Hillary Clinton 1. Fact File * Full name: Hillary Diane Rodham Clinton * Born on 26th of October 1947 in Chicago, Illionois (66 years old / Age: 66) * Education: * Wellesley College * Yale Law School * Yale Child Study Center * Married to Bill Clinton (1975) * 1993-2001: Campaigned for expanding health insurance measures and woman’s rights as the first lady * 2001-2009: U.S. senator * 2007: Began campaigning for Democratic presidential nomination * 2008: Failed bid for Democratic Party presidential nomination * 2009-2013: Secretary of State * 2016: Run for president ? * Political affiliations: Republican ( before 1968) * Political Party: Democratic (1968-present) 1. Fact File * Full name: Hillary Diane Rodham Clinton * Born on 26th of October......

Words: 317 - Pages: 2

Free Essay

Bill Clinton

...An essay on Bill CLinton In this essay I will consider the social, economic and political factors of Bill CLinton. Underestimate Bill CLinton at your peril. Indispensable to homosapians today, it is yet to receive proper recognition for laying the foundations of democracy. It is an unfortunate consequence of our civilizations history that Bill CLinton is rarely given rational consideration by those most reliant on technology, who form the last great hope for our civilzation. In the light of this I will break down the issues in order to give each of them the thought that they fully deserve Social Factors While some scholars have claimed that there is no such thing as society, this is rubbish. When blues legend 'Bare Foot D' remarked 'awooooh eeee only my dawg understands me' [1] he failed to understand that if one seriously intends to 'not judge a book by its cover', then one must read a lot of books. Both tyranny and democracy are tried and questioned. Yet Bill CLinton raises the question 'why?' Nothing represents every day life better than Bill CLinton, and I mean nothing. If society has a favourite child, it is Bill CLinton. Economic Factors Derived from 'oikonomikos,' which means skilled in household management, the word economics is synonymous with Bill CLinton. We will study the Greek-Roman model. For those of you unfamiliar with this model it is derived from the Three-Amigos model but with greater emphasis on the outlying gross national......

Words: 459 - Pages: 2

Premium Essay

Chantale and Clinton

...CHANTALE AND CLINTON CALL FOR SERVICE THE RILEYS On the evening of July 5, 2007, the Rileys were sitting around their dinner table reminiscing about the events of the past few weeks. Early in February, the Rileys had bought a new compact refrigerator which had started to malfunction. They had subsequently called the vendor’s repair service and had received extremely poor service. They were now wondering what they should do. Should they do nothing and treat the poor service as an isolated incident? Should they walk away vowing never to deal with this particular retailer and the brand? Should they write to the retailer, complain about the service and demand some form of apology or compensation? Or was there something else that they could do? Underlying all of these questions was the issue: Was it worth the trouble? Chantale and Clinton Riley were two professional consultants: Chantale worked as an accountant and Clinton was a financial advisor. Clinton was 60 years old and Chantale was 56 years old. They had met each other while at university in the 1970s and had been living in Montreal since 1980. They resided in Côte-des-Neiges-Notre-Dame-de-Grâce, one of the boroughs of Montreal. They had two children: a boy, 23 years old, who had just completed a bachelor’s degree at McGill University, and a girl, 18 years old, who had just completed her first year of CEGEP.1 All members of the family were completely bilingual in English and French. In fact,......

Words: 4947 - Pages: 20

Premium Essay

4mat-Clinton

...qualities it takes to be a great effective Christian leader one will begin to learn more about themselves and their own personal relationship with God. This was one of the lessons discovered while reading the book written by Robert Clinton entitled The Making of a Leader: Recognizing the Lessons and States of Leadership Development. In his book, Clinton does a great job at teaching readers the important lessons of what it takes to be a leader. While the book gives information on what it takes to be a leader it is also good for providing the instructions on how to recognize the growth process one experiences as they transition from a role of a follower to that of a leader. In efforts to better explain leader development and how Christian leaders must recognize lessons in life, Clinton develops a model that is based on research he has conducted on several Christian leaders to include A.W Tozer and Dawson Trottman. From the lives of these exceptional Christian leaders, the author uncovers five different phases of development that leaders experience while growing within themselves and maturing. In the first three of the five, sometimes six, phases it is important for readers to understand that “God’s work is primarily in the leader, not through him or her” (Clinton 2012 p.45). The first initial three phases, the sovereign foundations phase, inner-life growth phase and ministry maturing phase, were created to all the leader to form a foundational structure for themselves, where......

Words: 1927 - Pages: 8

Premium Essay

Hillar Clinton

...Do you think America needs a female president? If so, Hillary Rodham Clinton is the right choice for the next U.S President. Hillary Clinton is mostly known to the public as Bill Clinton’s wife and later his first- lady. But after Bill Clinton's presidential run, she has made a name for herself as the Secretary of State and a Senator from New York. Her name often crops up when talking about the 2016 presidential race as someone who could possibly be the first woman president of the United States. Hillary Clinton has made some great accomplish in her life, and she deserves to be the next president. Hillary Clinton needs to be the next president because of her experience, it’s time that we need a female president, and she has a plan to raise American incomes. Hillary Clinton should become the president because she has the experience as a U.S Senator, First Lady, Secretary of State, and one of the most influential lawyers of her time. When Clinton was the Secretary of State, she had made many great accomplishment. For example, she restored America’s reputation in the world when America's credibility overseas had been badly damaged after years of unpopular American-led wars in the Middle East. She went out and helped many countries that she possibly could. Another great thing she did was help girls all around the world. She stood up against sex trafficking, which helped girls reach their potentials. She helped women gain access to market, credit, and training; she made sure......

Words: 859 - Pages: 4

Free Essay

Hillary Clinton

...Hillary Clinton was born in Chicago, Illinois, where she once was a small business owner as a homemaker. Clinton was raised in a Republic family and faithfully attended Sunday school at her local Methodist church. She graduated from high school in 1965, and then went to Wellesley College. After graduating with her Political Science Degree on May 31, 1969, she received a seven-minute standing ovation for reaching her Academic goals. My knowledge of Hillary Clinton was that she was Bill Clinton’s wife, a senator, and that she campaigned to once be President. The reason I picked Mrs. Hillary Clinton, I know she is re-running to be our next president. I wanted to learn more about her as a person, because didn’t want to go in voting just picking her because she will make history like Obama did. I’ve come to idolize her as a person from my studies and one day hope to be like her. Clinton initiated Health Care Reforms, and is the creator of the Department of Justice’s Violence Against Women. The Violence Movement, reduced aggression toward women, and helped victims of violence. She gained significant influence and power over the Democratic Nomination in 2008, through her achievements. She is a great role model and a huge advocate of feminism for women at their finest I think because of her great accomplishments, she will become the first lady president, in the 2016 election. “There cannot be true democracy unless women’s voices are heard. There cannot be true democracy unless......

Words: 564 - Pages: 3

Premium Essay

Crm Presentation

...Customer Relationship Management (CRM) Services, Support, Sales, Marketing Jasim January 2016 Table of Contents Section 1 What is CRM Section 2 CRM in Telecom Business Section 3 Table of Content CRM within IT Landscape Section 4 CRM Data Source Section 5 CRM and Business Strategy Section 6 CRM and Organization Section 7 CRM as A Differentiator Section 8 Current Telecom Challenges Section 9 Current and Decision Making What is CRM ? “(CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.” “Customer Relationship Management – in short CRM - is a customer-oriented strategy. The company and its processes are customeroriented. The aim is to increase customer satisfaction and long-term customer loyalty to the company. This can be achieved by an individual customer care.” Source: SearchCRM Source: SmartCRM A management philosophy according to which a company’s goals can be best achieved through identification and satisfaction of the customers' stated and unstated needs and wants. Source: BusinessDictionary What is CRM ? Customer Service Sales Marketing Customer Support CRM in Telecom Business  Telecom operators are......

Words: 1319 - Pages: 6

Free Essay

Bill Clinton

...Son jeunesse Bill Clinton été né sur le 19 de Août, 1946. Dans la petite ville de Hope, l’Arkansas. Il a été appelé au nom de son père William Jefferson Blythe II. Son père a été tué dans une accident de voiture trois mois avant que William était né. Sa mère est Virginia Dell Cassidy. En 1950, elle a encore marrié un homme qui s’appelle Roger Clinton. Son nom depuis école primaire était Clinton, mais ill n’a pas changer son nom jusqu’à ce qu’il était quinze ans. Clinton à grandi dans une famille très turbulente. Son beau-père était un joueur et une alcoolique qui a souvent maltraité son épouse. Clinton était une excellent élève et un bon joueur de saxophone. A un fois i’ll a espéré d’être un musicien professionnel. Bill Clinton avec John F. Kennedy. Hillary Clinton Quand i’ll a était au lycée, i’ll était dans une group qui est allé au White House. C’est la bas que William Clinton a dit que i’ll voudrait être un président. Son éducation Bill Clinton a reçu son diplôme de politique internationale à l’université de Georgetown dans Washington DC. Il reçoit une bourse qui lui permet d’aller étudier à l’université d’Oxford. I’ll a reçu son diplôme de loi au Yale, où il a rencontré Hillary Rodham, qu’il a marié en 1975. Son carrière politique Clinton a commencé par être professeur de loi à l’université de Yale L’élection de 1992 Yasser Arafat, Bill Clinton, et le Prime Ministre de L’Israël. et tente, sans succès, d’être élu à la Chambre......

Words: 524 - Pages: 3

Premium Essay

Hillary Clinton

...of U.S. Illinois Senator Barack Obama became the 44th president of the United State. During the election, there was this first lady, named Hillary Rodham Clinton, who expressed her interest in the presidential election of 2008. Until then, in the history of presidential election in United State, none of the woman had ever won the major party nomination. Well-educated Hillary Clinton had a good experience of public service and managing the Oval office. She emerged as a dedicated and hard working lady from the American women’s perspective. The staff members and policy team of the campaign The initial team of her campaign was supported and run by a group of advisers and political operatives. Mark Penn, Penn, Schoen & Berland were considered as the stategic genius of Clinton’s campaign. The chief operating officer of the campaign was Evelyn S. Lieberman while Howard Wolfson was the spokesperson of the campaign. Many other well-known senior advisers and subject specialist formed the focus group of the campaign. Ann Lewis was campaign’s senior adviser and Cheryl Mills was campaign’s general counselor. Other names that were included directorial list of the campaign were Jonathan Mantz, Neera Tanden, Kim Molstre, Phil Singer. However there were many other well-known adivers and supporters that lead the campaign for Hillary Clinton. An analysis in October 2007 reported that majority of the senior staff members of Clinton’s campaign consisted of women and thus it was claimed that......

Words: 3484 - Pages: 14