Premium Essay

Canadian Closures

In: Business and Management

Submitted By shraddhaMBA
Words 888
Pages 4
Mr. Bernard Kayvon
General Manager, Canadian Closures Inc.
Ontario, Canada

1st February 2016
Subject: Recommendations to resolve the current situation

Dear Mr. Kayvon,
Please find below my assessment of the company’s current situation and the recommendations to resolve it.
Current Situation –
In March 1993, Bernard Kayvon was hired by the board of directors as the new GM of the company. The first work that Bernard did was to convince Tom to stay on as technical director. Bernard realized that there were four categories of problems. First, the quality of the products was not good. Second, that there was no system in place to deal with claims, complaints and potential problems. Third, the JV was paying a third more than planned for the materials. Fourth, the JV was dependent on subcontractor to perform initial lacquer coating of the steel.
The JV contract did not clearly state the “competitive prices” that Macklin would pay to Canadian Closures. Also, the prices of the supplies listed in the contract were a few years old. As no meetings were scheduled with the board of directors with the specific agenda of discussing problems ailing the company, no major decisions were taken to resolve the problems.
Three plants, out of the total ten, registered the bulk of shipment rejections. An attempt at understanding and resolving the problem by visiting these plants failed miserably. Macklin’s senior management refused to make any further investments in the joint venture. Rumors were rife that they were planning to replace crown suppliers.
Canadian Closures Inc. was performing below industry standards with losses of $350,000 on sales of $10.2 million. Claims regarding the 75 million crowns were worth over $350,000. Recognizing this claim would mean sacrificing the company’s profits, however rejecting Macklin’s request would antagonize the venture’s only client.…...

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