Premium Essay

Business Management - Undercover Boss

In: Business and Management

Submitted By mseisdedos
Words 1861
Pages 8
Macarena Seisdedos
W208043946
6162-86312-BMGT-1327

Undercover Boss: 1800-I-GOT-JUNK

In this assignment once again, we had to analyze a video from the television show Undercover Boss. In which a person who has a high management position at a major Canadian business, decides to become undercover as an entry-level employee to discover the faults in his company. In this episode the founder and CEO Brian Scudamore of one of the largest junk removal companies goes undercover. It is a franchised residential and commercial junk removal company operating in the United States, Canada, and Australia. Brian wants to know if he had lost touch with the empire he created and found out what can he do to make things better to grow more quickly. He mentioned that his company is all about the growth. In North America alone there are 177 franchises and nowadays there is a lot of competition. The first day undercover Brian decided to explore his new business: 1888-WOW-1 Day! It’s a painting company that assures one day completion and high quality work. Brian expected to revolutionize the paint business like 1800-I-GOT-JUNK did for garbage. During this experience he met Darryl, the general manager. They went to a property and Darryl put Brian to prepare the walls before the painting began. There Brian had the opportunity to talk to the manager and realized he is a very optimistic man with good work ethics and attention to detail. Moreover, Darryl mentioned seeing opportunity to grow with the company. Regarding the job they worked in a tight schedule, Brian was working at a slow-paced while the rest of the team already finished the first coat. Darryl thought it was better to take him out of that job and went meet other customers. When they arrived at a new house, Darryl showed passion for what he does and reminded him that the company is all about the people. He…...

Similar Documents

Premium Essay

Business Management

...Introduction and Summary The ability to lead and motivate are very important qualities for managers to have in today’s business world. The quality of leadership in an organization has a direct impact on the success of the organization. Leadership is the process of directing the behavior of others toward the accomplishment of some objective. Leaders need to be able to motivate their people to accomplish organizational goals. Motivation is what drives people to achieve goals, and it is the reason those people act the way that they do (Certo & Certo, 2012). In this leadership scenario, Stephanie works for Jonathan who everyone generally admires for his friendly demeanor and relaxed management style. He assigns his employees different duties each week. His employees can be working at the checkout counter one week, stocking shelves the next, and in the store’s new culinary center the following week. Alex works for Dan. Dan believes the best way for his employees to master a job is to do it over and over again. Alex finds his assigned work to be very monotonous and boring, which leads to an unmotivated employee, waiting for the opportunity to quit this job. Dan’s management style is very directive and tyrannical; his employees experience little job satisfaction and suffer from poor employee morale. The two theories of leadership that best relate to this scenario were the Life Cycle and Path Goal Theories of Leadership. The Life Cycle theory deals with the leader matching a...

Words: 2171 - Pages: 9

Premium Essay

Business Management

...YEAR 3 - ACADEMIC CALENDER | | | Appendix A: ASSIGNMENT COVER SHEET | |   |   | |   |   |   |   |   | Date Received: ………………………….. |   |   |   | Date Returned: ……………....………… |   |   | Programme | BACHELOR OF COMMERCE DEGREE | Module Name |  BUSINESS MANAGEMENT 3 | Assignment Number |  ASSIGNMENT 1 | Surname | De Villiers | First Name/s | Cornèl | Student Number |   BCOM 1121041 | Date Submitted |   | Postal Address | P O Box 252 |   | Henties Bay |   | Namibia |   | 9000 | E-MAIL |   | myregent email addresss | (Please note that confirmation of assignment receipt as well as |   | return assignment will be forwarded to this e-mail address) | E-MAIL | renier@iway.na & Cornel.deVilliers@hbaymun.com.na | (alternate e-mail address) |   | Contacte Numbers | Cell: 0812575079 |   | Home: 064-500694 |   | Work: 064-502022 | Alternate Contact: Name | Renier Henning de Villiers | Relationship | Husband | Contact Number | 0812403219 | | | I hereby confirm that the assignment submitted herein is my own original work. | | | | | Signature of Student: | ……………………………………………………………….Date: ……………………………….. | BUSINESS MANAGEMENT 3: ASSIGNMENT 1 Table of Content: Question: Page: Question 1 3-6 Question 2 7-9 Question 3 10-12 Question 4 13-14 Bibliography 15 QUESTION 1: (40) Read the article below and......

Words: 5673 - Pages: 23

Free Essay

Business Management

...providing a way to minimize errors. As with any innovation, the initial burst of change often leads to higher costs in the long run. Predicting this factor is the job of health care managers. An effective sales forecast is essential to operate your small business profitably. Without one, it’s difficult to manage resources and plan for the future. If your predictions turn out to be drastically off the mark, you could end up creating unhappy customers if left with inadequate merchandise. Excess inventory is costly and can cut into your profits when you have to store it or sell it at a loss. Sales forecasting normally flows from the customer, to the field or floor salespeople, to upper management. This flow keeps the customer at the forefront, attending to their needs and anticipating what they will need in the future. By using the customer's history and communicating with him, salespeople can predict what the customer will buy next and in what quantity, allocating that information to management for inventory analysis. Sales forecasting can have downfalls. Salespeople may exaggerate a customer's needs to upper management to gain more available inventory, or a customer or group of customers can have their own business problems, resulting in a lesser purchase or even no purchase at all. Strength of decision matrix * Likely to produce greatest ROI (Return On Investment) * Likely to be quickest and easiest to implement. * Probably justifying immediate......

Words: 882 - Pages: 4

Premium Essay

Business and Management

...considerations listed above, we conducted a survey among students from -Mures, Romania, regarding the four cultural dimensions developed by Geert Hofstede. The main hypothesis of the study is: H1: The Romanian students are collectivism and femininity-oriented, belong to a high power distance culture and try to avoid uncertainty to a great extend, dimensions that hinder the entrepreneurial spirit development. 3. Method 3.1. Sample We designed our research by using two types of statistical surveys. One is based on random sampling, respectively stratified random survey, the second type of statistical survey is based on convenience sampling. We have chosen as the two layers of the survey the specializations attended by full-time students, respectively Business Administration and Commerce and tourism economy. 3.2. Questionnaire In our study we developed a quantitative method a questionnaire with 22 questions, excepting the identification ones (5), all the items having qualitative variables. As the measurement method, the respondents had to either rank a set of values or to choose one value/item at the expense of another in a forced choice format. The answers were coded and analyzed by using SPSS 16.0 program. The questionnaire was self-administered, in Romanian, and it took approximately 20 minutes on average to complete. 3.3. Statistics To test the research hypotheses we used descriptive statistics (relative frequencies) and nonparametric statistical tools. The most common......

Words: 2735 - Pages: 11

Premium Essay

Business and Management

...Table of Contents Executive Summary 3 Industry Analyses 4 Definition of the Business 5 Purpose of the Business 6 Map into the future 6 Supporting growth and securing funds (Attracting Investors) 6 Management of cash flow 6 Attract and Motivate Employees 7 Business Feasibility 8 Justification of the Business 9 Economic Benefits 9 Social Benefits 9 Personal Benefits 9 Organization and Management 11 Mission Statement 11 Everybody’s Bookstore Mission Statement 11 Cooperate Goals 12 Managerial Competence 12 Organizational Chart 13 Everybody’s Bookstore Organization Chart 14 General Manager 14 Financial Controller 14 Marketing Manager 14 Human Resource Manager 15 Human Resource Management 16 Recruitment and Selection 16 Training 17 Compensation 17 Performance Management 17 Conditions of Employment 18 Operational Considerations 19 Location 19 Layout of Store 19 Staff 19 Basic Operations 20 Utilities 20 Marketing Arrangements 22 Financial Considerations 23 Implementation Schedule 24 Appendix I 25 Appendix II 26 Appendix III 27 Appendix IV 28 Appendix V 29 Appendix VI 30 Appendix VII 31 References 34 Credits and Acknowledgements 35 Executive Summary Everyone's Bookstore is a start-up used book store in the Papine area of Kingston, Jamaica. The main goal of the company's management is to acquire local market share in the used book store industry through low prices, a dominant selection of products, a competitive variety of...

Words: 7096 - Pages: 29

Free Essay

Business Management

...Record: 1 Title: HOW TO KILL CREATIVITY. (cover story) Authors: Amabile, Teresa M.1,2 Source: Harvard Business Review; Sep/Oct98, Vol. 76 Issue 5, p76-87, 11p, 1 diagram, 3 color Document Type: Article Subject Terms: *CREATIVE ability in business *MANAGEMENT styles *BUSINESS planning *MANAGEMENT science *EMPLOYEE motivation *PSYCHOLOGY, Industrial *INCENTIVES in industry *WORK environment *QUALITY of work life *SUPERVISION of employees Abstract: The article addresses the topic of business creativity, its benefits, and how managers can inspire it. The author's research shows that it is possible to develop the best of both worlds: organizations in which business imperatives are attended to and creativity flourishes. The author observes that creativity is a function of three components: expertise, creative-thinking skills, and motivation. She believes managers can influence these components through workplace practices and conditions. The author sees managerial practices affecting creativity as falling into six general categories: challenge, freedom, resources, work-group features, supervisor encouragement, and organization support. INSET: The creativity maze. Author Affiliations: 1M.B.A. Class of 1954 Professor Business Administration, Harvard Business School, Boston, Massachusetts 2Senior Associate Dean for Research, Harvard Business School, Boston, Massachusetts Full Text Word Count: 6833 ISSN: 0017-8012 Accession Number: 1048966 Persistent link......

Words: 7355 - Pages: 30

Premium Essay

Business Management

...all fit together in the overall organization of a company? Organizations bring managers and employees together to participate in cross-functional teams. This team members are responsible for all activities involving their products and customers. And marketing managers work closely with team members from production, finance, human resources, and other areas to devise plans that address all concerns. In well-managed organizations, a direct relationship exists between strategic planning and the planning done by managers at all levels. If done properly, strategy planning results in a clearly defined blueprint for management action in all functional areas of the organization. Overall, strategic planning is the fundamental input to marketing planning, it is a component of the marketing plan. Strategic planning is about matching the strengths of your business to available market opportunities. It is the process of strategic planning that you go through in creating your marketing plan that is the most valuable step of all. 3.View the Case on Harley. How does Harley build long-term customer relationships? Harley’s marketers spend much time on thinking about customers, their goal is to get as close to their Harley riders as possible as and communicate with them very personally. They want to know how customers are , how they think and feel and why they buy a Harley. In 1990 the Harley Owner Group had 650 chapters and 134,000 members with expected growth in 1991 of......

Words: 2082 - Pages: 9

Premium Essay

Business as a Boss

...Group B.3 Data Gathering Methods Questionnaires Term Paper For the Block Seminar Lectures of Business Research Methods in the Study Program ´International Business´ of the ESB Business School Reutlingen University Jannik Mahr Student enrolment number: 732036 Semester: IB3 Email address: jannik.mahr@student-reutlingen.university.de Phone number: +49 173 5138366 Ismail Hossain Student enrolment number: 732031 Semester: IB3 Email address: ismail.hossain@student-reutlingen.university.de Phone number: 0176 30602548 Date: 05.10.2014 Supervision: Prof. Dr. Anna Göddeke Reutlingen, 05.10.2014 Introduction The questionnaire is most frequently a very brief, preplanned set of questions designed to output specific information to meet a special need for research information about a relevant topic. The research information is obtained from respondents usually from a related interest field. Questionnaires are often used in conducting quantitative research, where the novice researcher wants to profile the sample in terms of numbers or to be able to count the frequency of occurrence of opinions, attitudes, experiences, processes, behaviors, or predictions. Finally we can say that, questionnaire is a set of questions for gathering information from Individuals. Its can administer questionnaires by mail, telephone, taking face-to-face interviews, as handouts or electronically (i.e.by email or through Web-based questionnaires). The process by which the......

Words: 420 - Pages: 2

Premium Essay

Undercover Boss Job Analysis

...Olympia Lewis 11-02-2014 Professor Kenneth Lewis HRM 530 As CEO of Donatos Pizza, I am going to compare 2 positions from Undercover- Boss season 5 episodes 3 and perform a job analysis of each position. Also, I will describe my method of collecting the information for the job analysis, create a job description from the job analysis. Lastly, I would justify my belief that the job analysis and job description are in compliance with state and federal regulations. My name is Olympia Payne Lewis, CEO of Donato Pizza, a family owned business that’s been operating for over 50 years. Donato pizzas vision is “To give a good thing”, and our Motto is to “Treat others the way you want to be treated” Our brand was so good that McDonalds bought our brand as a subsidiary. Today, I decided to link up with a reality show called Undercover Boss to see exactly how our brand is being represented by our employees. In this episode, I went undercover as a geeky like worker named Cathy. The purposes of my assignments are to see what level of customer service each employee offers to customers, to see if employees are doing their assigned job descriptions, and to find out if any employees are breaking rules or representing the brand in a inappropriate manner. I went to 4 locations to see how things were running. I am going to critique the following positions that I encountered; Delivery driver, & The Cashier. JOB POSITIONS Day 1 Delivery Driver- is......

Words: 1158 - Pages: 5

Free Essay

Undercover Boss

...Undercover Boss- Family Dollar Strayer University Phillipa Warren Strategic Human Resource Management HRM 530 Dr. Reeley February 2, 2015 Family Dollars’ was started by Leon Levine in 1959, in Charlotte, NC in the basement of a bargain shop. It then grew into a Fortune 500 company with thousands of stores across the nation (Markovich, 2013). Job Analysis of Assistant Manager * Position: CEO * Date: February 2, 2015 * Name: Phillipa Warren General Purpose of Position: Assist Manager by performing related duties. Job Responsibilities: Hiring, promoting, scheduling, update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks and participating in professional organizations. The most difficult aspect of an Assistant Mangers’ position is firing employees, feelings of unworthiness of their work and working for more than what they are worth. Daily Responsibilities * Unloading merchandise from trucks * Stocking Periodic Responsibilities * Scheduling * Stocking store on a daily/weekly basis Education * High School graduate * Some college Skills None Job Description Job Title: Assistant Manager Reports to: Manager Job Purpose: The general nature of this position is to assist the Manager. The job exists because of other responsibilities such as accomplishing the day-to-day duties required of the Assistant Manager. Duties and......

Words: 716 - Pages: 3

Premium Essay

Business Management

...model are discussed. Introduction: The study of leadership is not only from management literature, but also from real life. Most of the organizations follow fashionable ideas, theories, and concepts about adequate an effective leadership. The overall goal is to ensure that managers are important in determining management styles and guidelines. The leader is also responsible for setting strategy and creating a vision and mission for the future. Leadership is a competence to get workers interested to in their work (Truman n.d.). Effective leaders encourage and lead workers in the business organization (Bavelas A 1969). The study of this essay is to know how leadership works in the fruit manufacturing SPC Ardmona. First of all, leaders are able to influence business performance-orientation. In SPC Ardmona, the leader makes a complex management orientation for the business, even the managers are not able to manage efficiently under this system. The main reason for this is because the leaders are working in the opposite direction from the employees. In fact, a leader needs to try new approaches in delivering ideas that stimulate and excite the employees (Zalenznik 1992). Sometimes, there are over 300 pages attached to the SPC Enterprise Agreement, which is impossible to be followed by the employees, and even the managers. For managers, the objective should be viewed impersonally when it is needed in business (Zalenznik 1992). The lengthy SPC Agreement is not clear because it......

Words: 2425 - Pages: 10

Premium Essay

Business Management

...care what your boss says; this is inappropriate behavior for the workplace, even if they are on break. They should learn to stop this kind of behavior before they graduate. It’s the sort of thing that could get you fired in the real world. If I were you, I would, informally, have a word with them and tell them that I was offended. Once they have been informed that they offended someone, they may decide to change their behavior on their own. Ron DesVue 30-year-old veteran, student and classmate Hey, you got a smart phone, don’t you? First thing I’d do is record their conversation on my phone. Don’t let them know you’re recording it. The next time they have one of those conversations tell them that you find it offensive and ask them to stop it. If they refuse or give you a hard time, tell them that you have a recording of their sexist comments and you’ll take it to the boss. They don’t need to know how the boss feels; the threat should be good enough to get them to stop, at least when you are around. Hugh Jim Bissell Close friend since high school and current classmate Let’s not turn this into a federal case. I’d say as long as they’re having these conversations in private, among themselves then it’s not any of your business. After all, boys will be boys. These are young, single men, and this is a way that they bond, work out frustrations, and blow off steam. Look, it’s not like they’re making racist remarks. In that case, I definitely go straight to the boss, even......

Words: 776 - Pages: 4

Premium Essay

Business and Management Business and Management Business and Management Business and Management Business and Management

...Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and management Business and......

Words: 321 - Pages: 2

Premium Essay

Organizational Behavior (Effects of Undercover Boss Tv Series)

...toward one another and toward the organization as a whole, and its effect on the organization’s functioning and performance. The Movie “Under Cover Boss” Baja fresh episode: CBS TV series “Undercover Boss” squarely takes on the workforce reframe, “Executives don’t know what really goes on around here”, and follows executives as they assume front line jobs in their own companies to experience the good, bad and ugly of the day-to-day activities within their companies. This serves as a valuable, first-hand reminder for the executives of how difficult certain jobs are, how hard their people work, and how silly or unfair some of their company's rules can be. In the episode 20 of season 2, David Kim, previously an ordinary restaurant worker and now CEO of Baja Fresh, enters into few outlets of Baja Fresh as a reality show contestant to get the real feel of the field work. This exciting and sometimes really emotional experience reveals the hard work and innovative ways employees are commissioning to keep the sales volume steady despite recession. He learns that many noble and honourable people have been working in his chain and marvels at how physically demanding and mentally exhausting some of the work is. He comes to know how hard and fast the employees have to work to keep customers satisfied and how delays can affect the business and outlet’s reputation. He comes across a very energetic manager who has been central to the turnaround of one Baja Fresh outlets due to his......

Words: 775 - Pages: 4

Premium Essay

Management in Business

...want to develop, how much money they want to earn next year, which partner they want to cooperate and so on. I think all the management functions are important to them. But maybe the controlling is the most important now. Because Life is good company is a mature company, which has mature rules, middle managers and first line managers. It also has mature markets. As the top managers, the most important function is controlling now. Bert and John’s managerial style is managing people who take action. It is worked for other organizations. For Bert and John, they set up the motto and enhance the company’s culture to let employees feel themselves to be constructive parts of the company. That is a good managerial style. All organizations should let their employees feel themselves to be constructive parts of the company. The motto “Do what you like. Like what you do.” might affect that which kind of employees the managers want to hire and how they encourage their employees to work hard. The motto is a kind of company’s culture. And it can help employees to identify the company. The challenges in having friends work for your business might be hard to manage. Sometimes they don’t think you are the boss, they think you are just their friend. But it is easy to deal with talk to your friends and make sure they know their roles. Let them know here is the business, and there are rules in the company. Everybody should follow the rules, nobody except. I’d like to work for a company such......

Words: 339 - Pages: 2