Premium Essay

Bus 520, Assignment 5, Conflict, Decision Making, and Organizational Design

In: Business and Management

Submitted By 2thehardway
Words 2511
Pages 11
Running Head: Conflict, Decision Making, and Organizational Design

Conflict, Decision Making, and Organizational Design
Strayer University

BUS 520

1. Discuss how you could apply negotiation strategies to address potential conflicts in the workplace.
The primary focus at Department of Veterans Affairs (VA) is patient/Veteran care and establishing new Veteran enrollees. This is done by direct marketing among other forms of outreach. For VA, negotiation will be important in not only establishing a new enrollee, but keeping that enrollee as well. According to Hellriegel and Slocum, integrative negotiations are used to “achieve results that benefit both parties” (2011, p.397). By consistently explaining and showing Veterans the benefits, they gain by maintaining their health care through VA, and how the outcome will benefit them, VA will continue to receive the federal funding to continue sustained operations for the coming years.

According to Hellriegel and Slocum in order for integrative negotiations to be successful, VA should follow these principles:

* Separate the people from the problem- VA’s staff must not allow their personal issues with Veterans to interfere with the negotiation process instead focus on the issue at hand.

* Focus on interests, not positions – Understand the needs and interests of the clients instead of being concerned about title.

* Invent options for mutual gains- This is where creative decision making comes into play. By presenting the client with several alternatives to meet their needs, Winston has a better chance of finding one that the client finds appealing.

* Insist on using objective criteria – When dealing with marketing, it is imperative that goals are measurable and obtainable.

2. Determine how evidence-based management could be applied to the work environment you researched.
Evidence-based management is…...

Similar Documents

Premium Essay

Conflict, Decision Making, and Organizational Design

...| Conflict, Decision Making, and Organizational Design | | 1.    Discuss how you could apply negotiation strategies to address potential conflicts in the workplace. The first step to any business transaction at Winston is gaining the client’s account, whether through a proposal or direct client contact. For Winston, negotiation will be important in not only gaining the initial contract, but during the renewal periods as well. During this phase intergroup conflict may arise as the client may make demands that are unreasonable for the price they are offering to pay. In this instance the best strategy for Winston to employ is integrative negotiations. According to Hellriegel and Slocum, integrative negotiations are used to “achieve results that benefit both parties” (2011, p.397). By explaining to clients why certain tasks require a certain investments, and how the outcome will benefit the client whether in an increase in brand awareness or financial gains, Winston can find a way to negotiate fair compensation for their work. According to Hellriegel and Slocum in order for integrative negotiations to be successful, Winston should follow these principles: * Separate the people from the problem- Winston’s staff must not allow their personal issues with client representatives to interfere with the negotiation process instead focus on the issue at hand. * Focus on interests, not positions – Understand the needs and interests of the clients instead of being...

Words: 3015 - Pages: 13

Premium Essay

Organizational Design

...Conflict, Decision Making, and Organizational Design Business 520: Leadership and Organizational Behavior   Introduction Conflict is normal and natural. Conflict is also unavoidable. If you put more than one person in a room you will have the potential to face a difference of opinions, interests or ideas. We face conflicts in both our personal and professional environments. Avoiding conflict is nearly impossible, so preparing you with strategies to deal with and resolve conflicts that arise in the workplace is the best approach and one of the biggest challenges. Applying Negotiation Strategies in the Workplace Workplace hostilities can erupt for various reasons under almost any circumstances. Conflict among employees reduces productivity and creates problems with staff morale. When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. Using conflict resolution strategies in the workplace will help maintain a healthy work environment. Conflict resolution requires specific leadership skills, problem solving abilities and decision making skills. Negotiation is not always effective and multiple factors can hinder one or more of the steps in the negotiation process. Effective negotiation requires seeing all sides of the issue and treating all parties involved with respect. In my current place of employment supervisors are constantly faced with conflict, decision making and organizational designs daily. When conflict arises in my......

Words: 1907 - Pages: 8

Free Essay

Assignment 5: Conflict, Decision Making, and Organizational Design

...Assignment 5: Conflict, Decision Making, and Organizational Design BUS 520 – Leadership and Organizational Behavior A potential conflict that could arise for Strayer University is the need to improve the graduation rate. From a report in 2011, Strayer University had an average graduation rate of fourteen percent. There are a few factors that cause the graduation rate to be low. Strayer University is in the category of a for-profit institution. For-profit institutions usually do not offer electives to students. "For-profits offer highly structured programs, with no electives. You're on a clear path." (Clark, 2011) For-profit institutions have a higher tuition than other schools. Many of the students borrow in the form of federal loans or receive federal grants to attend these schools, thus created a large amount of debt for students. This does, however, increase the profits of the school. For-profit schools do not make money the way other schools make money off of state grants and scholarships. Some of the students that attend for-profit institutions are not prepared for the type of courses that are offered there. Some of the students are not disciplined enough to sign onto the school’s website for the course material and follow the lesson plan, if the student is enrolled in an online course. There are also students that are attending nontraditional schools because they are the first in their family to attend school. Many of these students tend to drop out of......

Words: 2561 - Pages: 11

Premium Essay

Bus 520 Assignment

...Conflict, decision making, and organizational design At Anthem, conflict negotiation is pretty much taught as the rule not the exception. We’re trained to deal with conflict and negotiation strategies to help ourselves get out of the conflict. It’s part of the job and expected that customers are not always going to be happy with Anthem and as such are going to want something in return for their frustrations. We often get customers calling in, most of the time due to their own fault with frustrations over not understanding their coverage, going to non participation providers, or health services not covered. This is when the ball is in our court and we pretty much get to decide if we want to help the customer, but some are more persistent than others in the fact that they want to get more than they technically deserve. There are also customers who have had problems due to someone in our organization not doing something right and they deserve a speedy resolution. Negotiation strategies differ on both of these. If it was due to their negligence, we are taught to offer sympathy and education as far as what the customer can do to avoid issues. If a customer is persistent about wanting something back we’ll take it on a case by case basis and check out their payment history and see if they’ve had credits before. If so we’re less likely to offer anything, but we’ll normally start with a promotion instead of credit to see if the customer would like something off in the......

Words: 2193 - Pages: 9

Premium Essay

Conflict and Decision Making

...Conflict, Decision Making, and Structure Paul McKenzie Strayer University Leadership and Organizational Behavior Bus 520 Dr. Keith W. Langner December 20, 2012 Conflict, Decision Making, and Structure From the inception of time, the human race has been experiencing and grappling with conflicts of all kinds—both internally and externally. In most recent years, however, conflicts in the workplace have become more prevalent due to diverse cultures, organizational structures, and workplace dynamics such as stress, discrimination, cultural difference, idiosyncrasy, pay inequality, grievance and dispute, and others. These prevailing conditions have and are affecting organizations of all sizes. As a result, many companies are forced to implement guidelines and strategies so as to mediate, mitigate, manage, reconcile, and resolve such existing conditions in a more effectively manner, while creating better-working environments. Having said that, this paper intends to objectively address four given scenarios surrounding conflict, decision making, and organizational design. Those scenarios will be addressed in the following sequence: (1) negotiation strategies used to address potential conflicts in the workplace, (2) evidence-based management and its relevant application, (3) analysis regarding effective methods and creative-decision making, (4) and environmental and strategic factors that affect the organizational design of a researched company. ......

Words: 2136 - Pages: 9

Free Essay

Bus 520

...Conflict, Decision Making, and Organizational Design Dr. Cooper Bus 520 Conflict, Decision Making, and Organizational Design Introduction In the era of globalization where businesses have expanded across the globe, competition has increased and has formed a new dynamism in the industry and the market itself. Every company works extra ordinarily to compete with its rivals and sustain its position in the industry. Well planned strategies are developed to give businesses a focused path to follow in order to achieve the aims and objectives of the firm. Labor is the most valuable asset in the whole process. Thus, keeping workers happy and satisfied is a challenge and the most significant task for the leaders of any firm. There are times when employees and employers have conflicts and disagreements over many issues. The following essay is the evaluation of such a case. It will discuss about the conflict, decision making and organizational design of McDonalds. Discussions Before we begin with the conflicts the company faces, and what are the conflict management strategies etc, let’s first discuss the company itself and its human resource. McDonalds Company History The McDonald's Corporation is American global operators who are the presenters of fast food restaurants. It is the top-selling fast food chain in the world. The first McDonald's restaurant was started on 15th May 1940 by the brothers Richard and Maurice McDonald ("Dick & Mac") in San......

Words: 1845 - Pages: 8

Premium Essay

Integrating Culture and Diversity in Decision Making: the Ceo and Organizational Culture Profile

...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Bus 520: Leadership and Organizational Behavior April 29, 2013 Organizational culture is the essence of any company. It is the way a company separates themselves from the market and especially, from their competition. According to an article in Business Insider, “Corporate culture is the personality of a company and it can’t be faked” (Schawbel, 2013, Cultural research section, para. 1). For the purpose of this paper, I will be investigating the corporate culture of Google Incorporated. Google was founded in 1998 by Larry Page and Sergey Brin who met at Stanford University in 1995 (Google Company website). What is Google’s organizational culture? Google’s organizational culture is represented in several ways which include their management structure, and their public transparency, their treatment of employees, etc. Below is an excerpt from an article in Business Insider: Employees are offered free cafeteria food and there’s a flat management structure. They have also made their company’s core values public. The company founders still do busy work, including keeping the cereal fresh in the cafeteria. Google is constantly getting feedback from employees and even has their own tool called Google-O-Meter to gauge the popularity of employee suggestions. In addition, they have “culture clubs”, which are groups of employees who come......

Words: 831 - Pages: 4

Premium Essay

Assignment 1 Bus 520

...Assignment1: Finding the Leader in You: Self Assessment/Johari Window Business 520: Leadership and Organizational Professor: Dr. Anthony Muscia Date: January 27, 2014 A self-assessment is one of the most difficult things for a person to complete. When doing a self-assessment one has to look at all the factors in their life which may sometimes be good and other times bad. Whether due to the difficulty of honestly analyzing ones own actions or just a reluctance to acknowledge past letdowns; self-assessments can be a very hard task. A person still can try their best to be open and honest, but all people have habits or certain things they do that they are not always aware of. Dr. Terry Armstrong states, “we might not be aware of everything there is to know about ourselves, but good communication is always the beginning” (2006). Develop a profile of your personality characteristics and assessment results. When developing my personality traits and characteristics profile I found that I am a strong decision maker who isn’t afraid of confrontation. I am very social and loyalty means a great deal to me. I am clearly an extravert, but I do have a few introverted ways. I like to be around friends and build lasting relationships, but I am not always the first person to begin conversation or step totally “outside of my box” in situations. This premise continues as I look deeper into my personality. I am a very cooperative person, but their have......

Words: 1591 - Pages: 7

Premium Essay

Bus 520 Assignment 1

...Assignment 1: Employment-At-Will Doctrine By: LEG500 – Law, Ethics & Corporate Governance Professor: January 28, 2013 Jennifer, a recent graduate, is unable to learn the computer applications that are basic to her job functions although she has undergone training for several months. When management tries to address the issue Jennifer feels devalued. In an effort to get Jennifer up to speed management should start by reviewing their training process as well as their approach to speaking with Jennifer regarding her inefficient use of the system. According to an article in the International Journal of Business and Management, “Training is a process which is planned to facilitate learning so that people can become more effective in carrying out aspects of their work.” (Canadian Center of Science and Education, 2012). Management should have a well organized training process which identifies training needs, generates training plan, implements and records training material, and evaluates training progress. Management should be assertive and follow the steps listed in; “the systematic training cycle” to ensure proper training is tailored to Jennifer’s individual learning needs (Canadian Center of Science and Education, 2012). 1. Identify training needs. Management should have a checklist that identifies minimum job requirements. The checklist should include the efficient use of the computer applications that are basic to the job function. Jennifer and management......

Words: 1299 - Pages: 6

Free Essay

Bus 520 Assignment 2

...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Monique Jerry Strayer University BUS 520: Leadership and Organizational Behavior Dr. Nicole Ortloff February 2nd 2014 1. Provide a brief (one 1 paragraph) description of the organization you chose to research. The company that I chose to research is the company Google. Everyone is aware of Google. It is the most widely used search engine in the world. Google is considered to be one of the best, if not the best search engine of all time. The company Google is considered to be a technological giant and a threat to other tech giants, for example Microsoft. Google’s creators Larry Page and Sergey Binn, started this company in 1995. Google was first developed to be a search engine, but it has crown to the point where it can be used as an internet browser also. Unlike its competitor Microsoft Internet Explorer, it has to be compatible with certain browsers in order to function at its fullest potential. 2. Examine the culture of the selected organization. Google’s corporate culture began with its founder’s philosophy, the famous 10 tenets. (Lisa Jackson 2013). And since Google is still controlled by its founders, that means that the culture in part of the company’s mantra. Google’s founders Larry Page and Sergey Binn believe that trust is one of the most important aspects for the culture at Google. Google mission is a culture of choice. That is they are not a......

Words: 1350 - Pages: 6

Free Essay

Bus 520 the Ceo and Organizational Culture Profile

...BUS 520 The CEO and Organizational Culture Profile To Buy this Class Copy & paste below link in your Brower http://www.homeworkregency.com/downloads/bus-520-ceo-organizational-culture-profile/ Or Visit Our Website Visit : http://www.homeworkregency.com Email Us : homeworkregency@gmail.com BUS 520 The CEO and Organizational Culture Profile To Buy this Class Copy & paste below link in your Brower http://www.homeworkregency.com/downloads/bus-520-ceo-organizational-culture-profile/ Or Visit Our Website Visit : http://www.homeworkregency.com Email Us : homeworkregency@gmail.com BUS 520 The CEO and Organizational Culture Profile To Buy this Class Copy & paste below link in your Brower http://www.homeworkregency.com/downloads/bus-520-ceo-organizational-culture-profile/ Or Visit Our Website Visit : http://www.homeworkregency.com Email Us : homeworkregency@gmail.com BUS 520 The CEO and Organizational Culture Profile To Buy this Class Copy & paste below link in your Brower http://www.homeworkregency.com/downloads/bus-520-ceo-organizational-culture-profile/ Or Visit Our Website Visit : http://www.homeworkregency.com Email Us : homeworkregency@gmail.com BUS 520 The CEO and Organizational Culture Profile To Buy this Class Copy & paste below link in your Brower http://www.homeworkregency.com/downloads/bus-520-ceo-organizational-culture-profile/ Or Visit Our Website Visit : http://www.homeworkregency.com Email Us :......

Words: 1232 - Pages: 5

Premium Essay

Bus 520 Assignment 1

...Assignment # 1 - ‘’ How Personal Can Ethics Get “ Leadership and organizational behavior- BUS 520 Abstract In this paper I will discuss the ethical codes and dilemma that Valerie is facing, an employee for a fragrance company based out of Chicago, whom has found out that her boss is violating the company ethical policy by accepting kickbacks. Also, I will discuss the stress that Valerie has experienced and how her manager has dealt with his ethics in handling the business and employees. And finally, I will discuss what I think is the right thing that Valerie should do. Valerie is a Marketing Manager at an international cosmetics and fragrance company called Wisson, headquartered in Chicago. She is in the US on a non-immigrant working visa and is dependent on the company as she has been accepted into a master’s degree program at the University of Chicago. In addition, her tuition would be reimbursed by the company. She works within a small team which is delivering designs for bottles, packaging and developing fragrances for their brands. Her manager, Mr. Lionel Waters, was hired by the company’s CEO and has been working for the company for 14 years. She soon became aware that he was violating company policy by accepting kickbacks under the name of his private company from fragrance suppliers. These two suppliers would give him a kickback monthly sum of $35,000 in exchange for exclusivity from the company from......

Words: 1062 - Pages: 5

Premium Essay

Bus 518 Assignment 5 Organizational Change and Personal Leadership Development Plan

...BUS 518 Assignment 5 Organizational Change and Personal Leadership Development Plan http://homeworkfy.com/downloads/bus-518-assignment-5-organizational-change-and-personal-leadership-development-plan/ To Get this Tutorial Copy & Paste above URL Into Your Browser Hit Us Email for Any Inquiry at: Homeworkfy@gmail.com Visit our Site for More Tutorials: (http://homeworkfy.com/ ) Read the case study titled “A Successful Downsizing: Developing a Culture of Trust and Responsibility” before starting this assignment Write a 7-9 Page paper in which you: Describe specific practices that successful project managers apply in exercising their leadership and management roles overall. Evaluate Judy Stokley’s level of success in developing a culture of trust while implementing her drawdown planas Eglin Air Base’s new Advanced Medium Range Air-to-Air Missile (AMRAAM) program director. Provide three (3) specific examples to support the response. Indicate three (3) key learning and behavior modification strategies that Judy Stokley used in order to address AMRAAM’s organizational problems and gain the trust of project team members. Provide three (3) specific examples to support the response. Analyze three (3) actions that Judy Stokley took in order to change the project team’s culture and create a relationship of trust, mutual support, and teamwork between the government and contractors. Support the response with three (3) specific corresponding examples. Create a personal......

Words: 490 - Pages: 2

Premium Essay

Assignment # 5 Bus 520

...Running head: ROWE PROGRAM AT BEST BUY 1 Assignment #5 – Case “ROWE Program at Best Buy” September 1, 2011 1. Describe the Culture of Best Buy. The Culture of Best Buy used to be embrace long hours, sacrifice of family, stress, and a sense of working too hard. At one time, going AWOL during daylight hours would have been grounds for a pink slip. That is no longer true at Best Buy. The nation’s leading electronics retailer has embarked on a radical, if risky; experiment to transform a culture one known for killer hours and herd-riding bosses. The endeavor, called ROWE, for “Results-Only Work Environment,” (Hellriegel & Slocum, 2011) seeks to demolish decades-old business dogma that equates physical presence with productivity. The goal at Best Buy is to judge performance on output instead of hours. Instead of launching a “work-live balance” (Hellriegel & Slocum, 2011) program, Best Buy rethought the very concept of work. Under the Results-Only Work Environment program, or ROWE, employees can work when and where they like, as long as they get the job done. The change begins with what Best Buy calls “sludge sessions” (Hellriegel & Slocum, 2011). These sessions are where employees dig out the cultural barriers to change, the jokes and comments that reinforce overwork. According to Traci Tobias, the manager of travel reimbursement for Best Buy, if you came in after 10 am you were the bunt of jokes such as, “Wow, I wish I...

Words: 2533 - Pages: 11

Premium Essay

Bus 520 Assignment 2

...Assignment Two: How Personal Can Ethics Get? BUS 520 Abstract BMW’s Dream Factory & Culture The History Bayerische Motoren Werke (BMW) is a German automobile company that was founded in 1916. With over 90 years of experience BMW has driven its way to the top of the auto industry and is best known for its performance and luxury vehicles. BMW is the ultimate driving machine. While BMW celebrates its successes, the company remains humble and recognizes that things can go wrong. In 1959 the company nearly went bankrupt after it badly misjudged the market trends of the era. The company would not be here today if it did not receive a bailout from a wealthy German family and the continued support of their workforce. This served as a pivotal point in BMW’s history that would drive the company’s performance. As a part of the on-boarding orientation training BMW makes a point to share the story of 1959 with each new plant associate. From day one BMW employees understand the vision, mission, and goals of the company; this in turn creates a sense of placement for the employee within the company. Employees are not only armed with the training and knowledge they will need to be successful at BMW but know how they have and continue to impact the company. The Culture & Leadership BMW has created a workplace that embraces an entrepreneurial culture. BMW believes that there are always better solutions and everyone in the company is expected to help find those solutions.......

Words: 1192 - Pages: 5