Premium Essay

Bsop588 Usps

In: Business and Management

Submitted By gzy8510
Words 920
Pages 4
Discussion Question 1
All these areas linked and supported each other. For USPS, most important performance goals of “Voice of the Employee” were develop employee proficiencies for their assigned tasks in the workplace that did not exist, and develop capabilities to do sophisticated complement planning. (USPS, 1997, p. 21) USPS acknowledged employees were driving force for continuous improvement and anticipated the needs for employee proficiency measurement and complement planning to be bottom-line business-oriented, and in order to achieve them, the organization had a responsibility to create a workplace environment that was characterized by respect for employees, which was illustrated most clearly by the concern for safety. (USPS, 1997, p. 21) In addition, USPS wanted to improve relationships between the management and employees, and created a dialogue between them. The dialogue was characterized by encouraging both the management and employees to work together to face common challenges of growing competition and increasing customer demands, and better appreciate their mutual interests. USPS believed that throughout these efforts, there will be a cultural change and improvement in productivity, which in turn support “Voice of the Business” in the organization.
Major performance goals of USPS’s “Voice of the Business” included control costs through reengineering, decreasing rework and cycle time, process management, and substituting capital for labor, achieve productivity gains, and use pricing as a competitive tool while keeping rate increases below rate of inflation. (USPS, 1997, p. 22) The organization’s fundamental focus of its VOB was to generate more net income, and controlling costs was a means to support the net income improvement. USPS also wanted to ensure the net income was based on fundamentally sound and improving postal economics, so it used “Total…...

Similar Documents

Premium Essay

Usps Case

...Executive Compensation | BLAW 5175 Simulation Exercise #1 | Group Aerospace | Part 1: The objectives of executive compensation: The issue of executive compensation is a topic of much debate. Executives are often ridiculed as their compensation packages may not coincide with the performance of their organization or be deemed too lavish by shareholders or advocacy groups. However, compensation is not decided arbitrarily. Organizations enlist boards and outside consultants, and with the aid of industry benchmarks establish packages that fairly represent the duties of high ranking company employees. Executives inherently shoulder more responsibility as spokespeople for companies and being tasked with difficult endeavors such as company-wide change, company direction, and company morals and values. As such, the compensation packages need to accurately reflect the responsibilities of an executive. The objectives of objectives of an executive compensation program can be summarized in three main points: * Align the interests of executives and shareholders. Companies seek to align the interests of executives with shareholders through equity-based compensation and share ownership requirements1. * Link rewards to performance. Companies seek to implement a pay-for-performance philosophy by tying a significant portion of executives’ compensation to their achievements of financial and discretionary goals that are linked to a Company’s business strategy and each......

Words: 1493 - Pages: 6

Premium Essay

Usps

...saw the need for a post master and official office to serve for all of the colonies. Several regions had post offices and power went through many different hands before landing in the hands of the most influential postmaster to date, Benjamin Franklin. Franklin, who had previously served as postmaster of Philadelphia was elected as the first postmaster general and then became the first postmaster of the United States when the Declaration of Independence was signed in 1776 creating the United States. The Declaration of Independence turned his role into not only postmaster general, but now postmaster general of the United States Postal Service. The United States Postal service is now one of the oldest departments of the United States. USPS structure consists of five levels: Headquarters, areas, districts, processing and distribution centers, and Post Offices. Employee Resource Management within Human Resources at Headquarters has overall responsibility for the control of organizational structures and staffing for the Postal Service. Their responsibility include developing and implementing organizational management policies and programs for bargaining unit and nonbargaining unit positions, designing programs and procedures for auditing and assessing existing structures and staffing, and providing a planning capability for the long-range organizational development of the Postal Service in response to technological and environmental changes. In the area, Human Resources......

Words: 2584 - Pages: 11

Premium Essay

Casual Analysis- Keeping the Usps Alive

...Keeping the USPS Alive In 1981, legislation was passed to require the United States Post Office to deliver mail six days a week. But because Congress provides less than 0.1% of the total postal budget, the postal service is almost completely dependent on postage sales, which have decreased drastically in the past decade. Now, Congress refuses to make significant legislation reforms. After seeing continuous patterns of decline in the postal service, Postmaster Patrick Donahoe proposes a better solution to this debt- cutting back operating hours- that will not affect package delivery, will not damage large businesses, and will save approximately two billion dollars a year. Since 2006, the post office’s losses have been estimated at twenty-five million dollars a day due to the breakthrough of e-mail and e-billing systems (Vann). This new method of communication decreased mail volume by twenty-six percent of its peak just a few years before. Because of these growing debts, the first proposal to cut down business days was in 2009, when the Postal Service had lost 2.8 billion dollars in the previous year. After waiting three years, Congress was unable to draft reforms to reduce these losses (Stephansen). At the end of 2012, the Postal Service had lost nearly 15.9 billion dollars. Postmaster Patrick Donahoe took matters into his own hands by proposing that the service discontinue mail delivery on Saturdays. Eliminating weekend deliveries while continuing six-day package......

Words: 851 - Pages: 4

Premium Essay

Usps

...Profit a bilit y 5 Y e a r Busine ss Pla n February 16, 2012 Introduction  The United States Postal Service (“USPS”) continues to endure the negative effects of electronic diversion combined with a weak economy and increased funding obligations  This confluence of events has had financial impacts on the organization which have become untenable  While the USPS has continuously sought to make operational improvements and improve efficiency, the organization’s current financial position requires additional action to ensure viability and self sufficiency  The following presentation has been prepared by the USPS in order to communicate its business plan (“Business Plan”) to key stakeholders  Specifically, the document covers ● Challenges facing the organization today, notably electronic diversion and the importance of First-Class Mail ● Financial impacts of both the difficult operating environment and regulatory framework under which the USPS operates ● Actions USPS is planning to take to address its financial position and outlook ● Financial benefits of the identified initiatives and impact on USPS stakeholders ● Overview of continuing actions to confront revenue declines through innovation 1 February 16, 2012 ● Business Plan risks and sensitivities Continuous Efficiency Improvements at USPS Annualized Savings vs. Workhours 1,500 1,459 1,423 1,373 1,258 $9.3 1,200 1,100 $0.0 1,000 2006 $1.2 2007 2008 2009......

Words: 4152 - Pages: 17

Premium Essay

Usps

...USPS Case Analysis Problem Statement USPS was meeting to review the results of a tracking study that traced the effects of the “Products and Services” campaign on consumer attitudes toward USPS. The key issue is if the “Products and Services” theme and music would contribute to the 1989 Express Mail advertising campaign’s success. USPS also needs to address the general public’s perception of their reliability. Situational Analysis Company: USPS Strengths – access to entire network of mail distribution Weaknesses – consumers thought that USPS was unreliable, no volume discounts Product – Overnight Delivery Service (ONDS), guaranteed morning delivery, drop ship and reship service, weekend/holiday delivery at no extra charge, delivery to post office boxes Price - 8 oz letter costs $8.75, on call pick up for incremental charge of $4 per stop Promotion – 1988 advertising cost $5.5million Competition | Fed Ex | UPS | Emery-Purolator | Airborne | Product | Overnight Delivery Service (ONDS), warehousing and inventory management in conjunction with expedited delivery | Overnight Delivery Service (ONDS), package tracking, guaranteed deliver, morning deliver | Air and ground delivery service | Overnight Delivery Service (ONDS), | Price | 8oz letter cost $10.50, Volume discounts to secure large share of business accounts, $3 drop off discount | 8 oz letter costs $8.50, No discount for volume shippers | unknown | ODNS rate for the government: $5 for the first......

Words: 1631 - Pages: 7

Premium Essay

Bsop588 Course Project

...Yamile Macklin Course Project Week 7 Toyota Motor Company Managing Quality BSOP588 Managing Quality 02/03/14 Toyota Motor Company Quality Management Toyota Motor Corporation (TMC), is commonly known as Toyota in the stock markets was founded in 1933 By Kiichiro Toyoda. Toyota has enjoyed continuous growth in the automotive industry for decades as the largest automobile manufacturer and multinational automaker with an excess of five million vehicles per year, employing over 320,000 employees, and 14 plants in North America. After years of success in the auto industry as a credible and quality driven automaker, near the end of 2009 a horrifying car crash in Southern California led to the discovery of a major issue. With the assistance of the National Highway Traffic Safety Administration Toyota began recalling vehicles after reports that various vehicles experienced unintended acceleration. This 2009 recall was diagnosed as a possible incursion or incorrect or out-of-place front driver’s side floor mat, which can cause pedal entrapment. In October of 2009 Toyota begins sending out letters to owner notifying them of an unspecified upcoming recall to fix an unintended acceleration issue (Eugene). This recall was quickly followed by two massive recalls in early 2010 for related issues. The second recall occurred January 21, 2010 and was enacted after several vehicle accidents were declared to have no relation to the floor mat issue, but instead a new and more......

Words: 2264 - Pages: 10

Premium Essay

Bsop588 Measuring Customer Satisfaction

...| BSOP588 Measuring Customer Satisfaction | Best practices in measuring customer satisfaction in a web environment | | | | | This investigation looks into identifying best practices in measuring customer satisfaction within the website development and content management fields. Its purpose is to examine how organizations can anticipate, improve, and meet customer needs within a dynamic and competitive technology setting. The overall recommendation of this report is for USC Rossier to effectively adopt a combination of Web 2.0 applications, IP Web Portals, and voice of the customer (VOC) protocols. The use of these customer satisfaction measurements in addition to what is currently employed, will allow them to anticipate and meet the needs of prospective student, and have a leg up on competing institutions. Customers visit a website to hire a service, purchase a product or accomplish a specific task. It is the responsibility of an organization to not only meet the customer needs and expectations but also anticipate them. One way the web industry does this is through listing to the voice of the customer through Web 2.0 applications. Web 2.0 applications span all connected devices and “make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it” (O’Reilly, 2007). Web 2.0 software looks at both design patterns and business modes; it uses tools such as Google......

Words: 749 - Pages: 3

Premium Essay

Bsop588 Final

...FI515 midterms 1. | Question : | (TCO A) Which of the following statements is correct? | |   | | | One advantage of forming a corporation is that equity investors are usually exposed to less liability than in a regular partnership. | | | Question 2. | Question : | (TCO G) Which of the following statements is correct? | |   | | | In the statement of cash flows, a decrease in accounts payable is reported as a use of cash. | | | Question 3. | Question : | (TCO G) Beranek Corp. has $410,000 of assets, and it uses no debt—it is financed only with common equity. The new CFO wants to employ enough debt to bring the debt to assets ratio to 40%, using the proceeds from the borrowing to buy back common stock at its book value. How much must the firm borrow to achieve the target debt ratio? | |   | Student Answer: | | $155,800 |   | | | $164,000 |   | Instructor Explanation: | b: 40% × $410,000 = $164,000. | | | Question 4. | Question : | (TCO B) Suppose a State of New York bond will pay $1,000 10 years from now. If the going interest rate on these 10-year bonds is 5.5%, how much is the bond worth today? | |   | Student Answer: | | $585.43 |   | Instructor Explanation: | See Chapter 4. Using Excel or a calculator, your inputs and outputs are as follows. fv | 1,000 | n | 10 | r | 0.055 | pmt | 0 | beg/end | 0 | pv | ($585.43) | You can also use the financial tables to solve this problem. | | | Question 5...

Words: 1828 - Pages: 8

Premium Essay

Bsop588 Week 5 Case Study

...BSOP588 – Managing Quality Keller School of Management, Miramar, Fl Title: High Quality Auto Manufacturing Company 1. Case Study Title: My proposed high quality small part manufacturing company is Keller Precision Manufacturing. 2. Company Overview 3.1. Company Size We are a small company, roughly 50 employees strong. 3.2. Type of Industry As a contract manufacturer we have worked in various industries including: Medical, Automotive, Electronics, Alternative Energy, Oilfield Instrumentation, Semiconductor And others, offering complete prototype manufacturing, quality metal fabrication, packaging and distribution capabilities. 3.3. Products 3.4. Mission Statement To provide the highest quality manufactured parts to our clients. 3.5. Brief synopsis of Quality management process We've raised the bar on raising the bar. At Keller Precision Manufacturing,, continual improvement and customer satisfaction are the top priorities of every member of our team. Our key overriding goals are to adhere to customer schedules with consistent on-time delivery, to create and sustain an environment that fosters ongoing improvement, to ensure all our products are defect-free, and to refine and develop the skill levels of our employees through constant training. We sweat every detail, no matter how small, to ensure that we deliver the highest quality products for our customers every time. No questions. No excuses. 3. Quality......

Words: 1164 - Pages: 5

Free Essay

Usps Blue Ocean Strategy

...USPS Blue Ocean Strategy Business Plan Final MGT 670 Spring Semester Blue Ocean Strategy The Postal Service should pursue the Blue Ocean Strategy of becoming a nationwide data collection network. According to the United States Postal Service’s (USPS) website they have 211,264 total vehicles as of 2014. The U.S. Government Accountability Office states that the USPS has the largest civilian fleet of vehicles in the world. The USPS also has delivers to every address in the United States- this requires an extensive delivery network. The USPS should exploit their vehicle fleet and extensive delivery routes to outfit their vehicles with sensors to become a data collection network. According to an article in Popular Science, the Postal Service’s fleet of vehicles could be equipped “with an array of cheap sensors, mail trucks could wireless deliver real time information on weather, pollutants, traffic, road conditions, and even locate gaps in cell phone coverage and television signals” (Dillow, 2010). The data collected could have homeland security implications as well, as noted in Popular Science, by sensors being able to identify chemical-biological threats as well as radiological threats. Threats are always prevalent to an organization, especially one that is trying to implement a new business opportunity to their existing business. The USPS is unique because they have threats that come from the private sector and threats that come from Congress in the public sector.......

Words: 6061 - Pages: 25

Premium Essay

Usps Case Study

...p. 72 (1-7) USPS Operations tour MGT 364 1.) The volume of mail the USPS receives is proportional to the revenue that they earn. Simply put the larger the volume more revenue they make which is important to any business. 2,) The two key factors to improving productivity at the USPS is the use of automation and the introduction of zip codes. This high productivity is what allows the USPS to be the largest postal service in the world. 3.) Competitive pressure caused the USPS to reorganize itself in a more efficient and lower cost way. They had to slim down and get rid of a lot of positions in order to consolidate and simplify the chain of authority. 4.) The USPS got rid of a large amount of middle management and consolidated larger areas to make things easier logistical wise. The USPS also focused a lot more on customer service when they faced tough competition from their rivals in the industry. They also focused on making the mailing experience easier and more convenient for customers. 5.) The USPS achieved lower operating costs and was able to simplify the mailing experience for the customer tremendously putting it at least on par with its competitors. They did receive more business after the largest of the changes and helped it reach status of “largest postal service in the world”. 6.) Increased use of e-mail helps the company be a lot more productive in providing customer services. Customers can receive emails when their packages ship and also allow them to get in......

Words: 337 - Pages: 2

Premium Essay

Product Strategy of Usps

...share. * Decline Stage-the market for the product shrinks. The United State Postal Service (USPS) is service organization as opposed to being a manufacturing entity. As such it does not produce a tangible product. While it uses products such as postage stamps, boxes, and envelopes in the course of providing the service, postal delivery is its product. Therefore, to consider its product life cycle one must consider the life cycle of the organization itself. The organization current finds itself in a state of decline. One factor that contributes to a product going into decline is shrinkage due to market saturation or “because the consumers are switching to a different type of product” (http://productlifecyclestages.com/). Both factors have had a marked impact on the decline. The rise of the internet and its ability instantly deliver correspondence that at one time would have been delivered by USPS. In 2004 the total mail volume handled was 201.6 billion pieces. By 2013 the volume had fallen to 158.4 billion pieces of mail. If the focus is narrowed to first class delivery, and retail customer visits, the same trend is evident (http://about.usps.com/who-we-are/postal-facts/postalfacts2014.pdf). The USPS operates under a statutory monopoly in terms of delivering letter mail (Lenard, 1994). The monopoly was sensible earlier in the life cycle of the USPS. During its introduction, growth and into its maturity stages, it alone had the ability to......

Words: 1908 - Pages: 8

Premium Essay

Usps Case #1

...U.S. Postal Service Case 1 1. Why is it important for the U.S. Postal Service (USPS) to have a high volume of mail to process? The United States Postal Service (USPS) has grown to become the largest provider of mail service in the world during one of the peaks of its economic lifetime. As the company grew bigger and bigger to accommodate the increased demand for its services, the USPS increased its productive capacity through expansion by acquiring the necessary equipment and other technological tools. These different types of machinery are designed to handle high volumes of workload and fast-paced processes. Unfortunately, the equipment that USPS uses require that they process a high volume of mail in order for them to be cost-effective. The concept at hand in this scenario is the economies of scale whereby there is a certain minimum productivity level that must be met to be able to save on the cost of operations. In the situation of USPS, processing high volumes of mail is a necessity for financial reasons to distribute the cost of electricity and other overhead costs per mail processed. 2. What caused productivity to increase? Productivity became one of the most important factors in the operations of the USPS. Increasing the use of automation and introducing zip codes were the major causes of increased productivity.Automation started in the mechanization of mail processing in the 1950s and 1960s that allowed better and faster operations. Most mail had......

Words: 1048 - Pages: 5

Premium Essay

Balanced Scorecard Usps

...For each of these perspectives, the balanced scorecard prompts you to develop metrics, set performance targets and collect and analyze data. Your scorecard thus offers an efficient mechanism for reviewing strategy implementation based on measurement. There are many areas of discussion on the topic of the balanced scorecard. Let’s analyze the United States Postal Service (USPS) and how they used this approach to improve the way they do business. I would like to discuss the different metrics used to measure their progress. The “Voice of the Employee (VOE)” was extremely important and the first strategic areas of focus. This was due in large part to the history of workplace violence at the post office. Safety was the number one concern when listening to the VOE. Feeling safe and secure at work went a long way to improving employee relations. “Researchers have repeatedly demonstrated that when service worker satisfaction is high, customer satisfaction is high, and that when job satisfaction is low, customer satisfaction is low.” (Evans & Lindsay, 2011). With such a high emphasis on the VOE the USPS, citing requirements of the Occupational Safety and Health Administration (OSHA), used the balanced scorecard approach to improve the employees comfort and sense of security at work. Annual surveys are used to track an employee’s satisfaction. Changes are made to internal processes “Voice of the Business” (VOB) as they are deemed the best way to bring about customer......

Words: 1173 - Pages: 5

Premium Essay

Usp Striker

...The UPS strike of 1997 will go down in history as the largest and most successful strike of the 90’s. During this strike the two types of negotiations used were the avoidance and compromise methods, both parties used these tactics at different times of the strike. The avoidance strategy is used as a response when it is clear that the negotiations have failed and ether party would reject any possible outcome. Normally, lack of cooperation will characterize this strategy immediately. No resolution will be the outcome of this particular strategy. The compromising strategy was used at the very end of the strike when UPS had no other choice. A compromising approach to negotiation is the most appropriate way to settle with all parties, this strategy only works when all parties have some power to sway the outcome. This method can be used for both for temporary and permanent solutions, granted the approval of both parties. The reason these negotiations worked so well for the employees of UPS was because of how they played offense against the governing agency. By making the part-time situation public and pointing out how UPS was mistreating workers in that respect, this publicly justified a strike and in turn forced UPS to compromise with demands from employees. Even after UPS tried to threaten workers with termination and replacement, in the end they were forced to meet demands or risk losing everything. Initially UPS tried the avoidance method in hopes the workers......

Words: 289 - Pages: 2