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Abramovici

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This article was downloaded by: [b-on: Biblioteca do conhecimento online UA] On: 01 May 2014, At: 14:22 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK

The Service Industries Journal
Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/fsij20

How to take customers into consideration in service innovation projects
Marianne Abramovici & Laurence Bancel-Charensol a Business Management, GREGESE/PRISM/OEP, Marne-La-Vallée University, Marne-La-Vallée, France Published online: 04 Jun 2010.

To cite this article: Marianne Abramovici & Laurence Bancel-Charensol (2004) How to take customers into consideration in service innovation projects, The Service Industries Journal, 24:1, 56-78 To link to this article: http://dx.doi.org/10.1080/02642060412331301132

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